Band 4- ED Performance Co-ordinator- Accident and Emergency

West Hertfordshire Teaching Hospitals NHS Trust

This job is now closed

Job summary

The role of the ED Performance Coordinator is crucial in supporting the smooth operation of the Emergency Department, contributing significantly to its efficiency. In this role, you will play a vital part in managing patient movement and flow within the ED, with a primary focus on maintaining patient safety, improving the performance against the 4-hour target, and enhancing overall patient experience.

Working hours for this position vary to accommodate the demanding nature of the department, including shifts from 07:30 am till 20:00 pm, 10:00 am till 22:30 pm, night duty from 19:15 pm till 07:45 am, and weekend shifts.

Main duties of the job

Offer professional, friendly, and efficient operational and administrative support to the ED Department, ensuring a seamless workflow.
Collaborate with the Nurse in charge and the Consultant to establish and implement patient plans, aiming to meet the 4-hour wait target whenever clinically feasible.
Provide valuable assistance in validating 4-hour breaches using various IT platforms, ensuring accurate external reporting.
Possess essential IT skills, with a preference for experience using Cerner, including proficiency in FirstNet, Power Chart, and Capacity Management.
Demonstrate exceptional communication skills, as the role involves working closely with the ED Consultant and Nurse in Charge to oversee the Emergency Department. Additionally, the post holder is responsible for escalating issues to specialty teams and assessment units.
Showcase strong multitasking abilities and prioritise work effectively to handle the dynamic demands of the role.

About us

There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust! Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.

The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.

We are a flexible working employer

At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.

https://www.westhertshospitals.nhs.uk/flexibleworking/

We encourage and welcome people with disabilities. If you need help, please ask.

We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.

If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.

Date posted

05 April 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£26,405 to £28,976 a year inc HCA

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

360-F-4799-RA

Job locations

Watford General Hospital

Watford

WD18 0HB

Job description

Job responsibilities

Collaborating closely with the Consultant and Nurse in charge, the postholder will play a pivotal role in monitoring the department through key computer systems, specifically Cerner and Capman. A primary responsibility involves diligently tracking patient plans, ensuring their timely completion, and facilitating compliance with the 4-hour emergency care standard, and validating any patient breaches.

In addition to these core duties, the role encompasses coordinating efforts with assessment units and specialty teams to optimise patient flow. Effective communication will be essential in liaising with hospital operational managers to guarantee appropriate patient admissions to specific wards. The post holder will also be responsible for monitoring the attendances of specialty teams in the Emergency Department, contributing to the overall efficiency of patient care.

Job description

Job responsibilities

Person Specification

Your application will be scored against the JD/ Person Specification

Essential

0=Does not meet Person Spec / 1=Meets some aspects - reserve candidate / 2=Meets Person Spec - to be interviewed

Person Specification

Your application will be scored against the JD/ Person Specification

Essential

0=Does not meet Person Spec / 1=Meets some aspects - reserve candidate / 2=Meets Person Spec - to be interviewed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information