Clerical Officer - Kent and Medway ICS Only

Job summary

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS

Inputting & updating patient records, ensuring they are accurate and up to date.

Booking appointments for patients.

Coordinating with patients to confirm appointments and sending reminders.

Answering phone calls & emails from patients, staff, or other healthcare providers.

Relaying information accurately and professionally between departments and patients.

Ensuring all correspondence is accurate and sent in a timely manner.

Managing files, databases, and other paperwork as required by the department.

Accuracy is crucial when handling patient information and administrative tasks.

Being able to multitask and manage time effectively is essential, especially in busy environments.

Clear and professional communication, both in writing and verbally, is important for liaising with patients and staff.

Adhering to strict confidentiality guidelines due to the sensitive nature of medical records and personal data.

Familiarity with healthcare software systems, word processing, and spreadsheet applications is often required.

Handling issues such as missed appointments, patient inquiries, or scheduling conflicts.

Most clerical admin roles in the NHS require at least a GCSE level education, with proficiency in English and Maths.

Main duties of the job

The post holder will support the clerical team within the Women's and Children's Outpatient and Ultrasound Department. You will be responsible forproviding a high quality administration service to support the clinical teams of ultrasound, antenatal, paediatric and gynaecology services.

The post holder will be expected to work as a member of the Women's and Children's team, fulfilling outpatient's clerical duties and will work closely in conjunction with the Team Leader and Assistant General Managers to assist with co-ordination of a comprehensive patient centred ultrasound and outpatient service.

The post hold will have a duty to ensureaccuracyof confidential, sensitive information and data input. The will ensure high levels of data quality and other aspects of administration and clerical work as required.

This is a role with lots of variety and adhoc demands and so the post holder will possess good time management and planning skills, be able to work independently and will be highly motivated by good practice in relation to patient care/service delivery. The post holder will have the ability to assess, analyse and problem solve self-sufficiently to support patients, visitors and service users in management of multiple clinical diaries and appointments.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

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Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below