Job summary
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS
Are you passionate about making a difference and supporting clinical colleagues to deliver a high-quality service? We are seeking an Admin Officer to join our Sexual Health Team based at Gravesend Hospital , You will be responsible for providing positive customer service to patients and visitors, dealing with patient queries and supporting patients to access our service. You day will be varied covering reception and administration duties ensuring the smooth and efficient running of our service.
The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for a service committed to the care and wellbeing of our patients.
Main duties of the job
The main role of the job will be to provide a reception service for the Sexual Health Clinic at the Riverside Clinic. You will need to have excellent communication, listening and computer skills to be able to provide an optimum level of customer service. You will be dealing with highly confidential and sensitive information every day, therefore a non-judgemental attitude and strong understanding of patient confidentiality is essential
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Click here to hear what our staff say.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with a employer contribution of 23.7% and life assurance benefits
- Blue Light card eligibility
- And more, additional benefits can be found in the benefits documents below
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level. (Enhanced level now includes regulated checks against vulnerable adults and children). If a role involves regulated activity and requires a DBS check with a barred list check, you cannot apply if you are on the barred list.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent level of qualification or relevant proven experience.
Desirable
Experience/Knowledge
Essential
- Administrative, reception / customer service experience within a busy and fast paced office environment.
- Significant experience of dealing with the public e.g. face to face, over the telephone and via written format
- Confident and proficient in the use of various IT packages and systems within a busy office environment, including the Microsoft Office suite (specifically Outlook, Word, and Excel).
- Confidentiality / Data Protection Act / Information Governance requirements.
Desirable
- Medical terminology
- Knowledge of Lilie / Allscripts / ERS
- Previous hospital system and administration experience and knowledge of administration processes
Skills
Essential
- Efficient and accurate data entry with excellent attention to detail.
- Confident and proficient in the use of IT within a work environment
- Effective time management
- Ability to work effectively as part of a team and build good working relationships at all levels
- Well organised with the ability to plan and prioritise own work to meet deadlines
- Excellent interpersonal skills both writing and speaking English language in order to work with a variety of people including staff and patients and to listen to their needs.
- Helpful telephone manner
Desirable
- Database management
- Ability to organise and prioritise own workload
- Understanding of Health Records legislation
Person Specification
Qualifications
Essential
- NVQ Level 3 or equivalent level of qualification or relevant proven experience.
Desirable
Experience/Knowledge
Essential
- Administrative, reception / customer service experience within a busy and fast paced office environment.
- Significant experience of dealing with the public e.g. face to face, over the telephone and via written format
- Confident and proficient in the use of various IT packages and systems within a busy office environment, including the Microsoft Office suite (specifically Outlook, Word, and Excel).
- Confidentiality / Data Protection Act / Information Governance requirements.
Desirable
- Medical terminology
- Knowledge of Lilie / Allscripts / ERS
- Previous hospital system and administration experience and knowledge of administration processes
Skills
Essential
- Efficient and accurate data entry with excellent attention to detail.
- Confident and proficient in the use of IT within a work environment
- Effective time management
- Ability to work effectively as part of a team and build good working relationships at all levels
- Well organised with the ability to plan and prioritise own work to meet deadlines
- Excellent interpersonal skills both writing and speaking English language in order to work with a variety of people including staff and patients and to listen to their needs.
- Helpful telephone manner
Desirable
- Database management
- Ability to organise and prioritise own workload
- Understanding of Health Records legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Maidstone and Tunbridge Wells NHS Trust
Address
Community Hospital, Riverside Clinic Gravesend
Bath Street
Gravesend
DA11 0DG
Employer's website
https://www.mtw.nhs.uk/ (Opens in a new tab)
