Endoscopy Booking Clerk - Kent & Medway ICS

Job summary

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.

We have a vacancy for one full time Booking Clerk in the Endoscopy CAU booking team. The team is positioned in the Endoscopy Department on the Tunbridge Wells site but coordinates the administrative pathways for patients attending for treatment in both the Maidstone and Tunbridge Wells Endoscopy departments.

The successful candidate will have the skills and knowledge to helpmanage the inpatient, outpatient and day cases waiting lists for a delegated number of consultants within a specialty, in accordance with Government Access Targets and the Trust's Access Policy.

Working in this fast, progressive and friendly environment will provide job satisfaction and considerable interest to the successful candidate.

Main duties of the job

Previous experience of CAU's would be advantageous and a knowledge of how to book patients onto treatment lists would be ideal but not essential as training will be given. You should be resilient, motivated, organised, work well under pressure and have exceptional communication skills. You will work closely with the Senior Booking Clerk and CAU Team leader to ensure the Trust access policy is adhered to and that all admin related Key Performance Indicators (KPIs) are met with remedial actions put in place when necessary.

You will support the Senior Booking Clerk and CAU Team Lead, liaising with other departments, patients and relatives, as well as clinical colleagues to ensure that patient admissions are appropriately planned and managed.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

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Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a employer contribution of 23.7% and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below