Inpatients Booking Clerk - Kent & Medway ICS

Job summary

Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.

The post holder takes the role in managing the inpatient, day cases waiting lists and POA appointments for all consultants within all specialties, in accordance with Government Access Targets, the Trust's Access Policy and private pathways.

Plans and coordinates elective admissions and associated pre-operative assessment clinics and theatre lists and is required to work in close liaison with senior managers, consultants, patients and the general public.

Main duties of the job

The post holder will work as part of the Clinical Administrative Unit to coordinate the administrative pathway of patients to ensure that waiting time's targets are not breached.

Plans and coordinates elective admissions and associated pre-operative assessment clinics and theatre lists and is required to work in close liaison with senior managers, consultants, patients and the general public.

Have to ability to exercise initiative, independent judgement and decision making with situations arising.

To facilitate in service improvement to streamline a patient's journey and to ensure that the Trust delivers a quality service and gold standard of patient care.

Must manage and prioritise own workload.

To be responsible for the addition, removal and modification of patients to and from the waiting list.

To ensure that any patient cancelled by the Trust is readmitted within appropriate timescales. Where necessary changing future scheduled lists to provide capacity.

To raise any concerns regarding waiting list management with the Clinical Administration Team Leader/Service Manager in a timely manner and in accordance with local/trust policy and take an active part in resolution or service redesign to review working practices.

In conjunction with the administration teams ensure that all patients for the specialty are added to the relevant waiting list working within the specified timescales and guidelines.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

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Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below