Maidstone and Tunbridge Wells NHS Trust

Senior Pharmacy Assistant/Receptionist Dispensary

The closing date is 02 June 2025

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Job summary

Senior Pharmacy Assistant Receptionist - Band 3

Full-time position (37.5 hours) Monday to Friday, 8.45 am to 5.15 pm

Main Pharmacy - Maidstone Hospital

We have an exciting opportunity for a full-time senior pharmacy assistant receptionist to join our team in our main pharmacy at Maidstone Hospital.

We are looking for someone who is motivated, enthusiastic and who can understand our patients' needs to deliver an excellent Pharmacy service at our Pharmacy reception.

You will work closely with our other Senior Pharmacy Assistant Receptionist to welcome patients and staff at our busy Pharmacy reception. Your role will be essential to provide excellent customer care to all our patients, relatives, and hospital staff.

Main duties of the job

The main aspects of the role include welcoming patients, receiving and booking in prescriptions, and communicating with patients, relatives, and staff. You will be an essential member of our dispensary team in ensuring our patients' needs are met promptly. Part of the role will also include some dispensing and preparation of medication. The role also includes monitoring the pharmacy email and contacting patients to collect medication or arrange couriers.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

  • At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
  • Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
  • Blue Light card eligibility
  • And more, additional benefits can be found in the benefits documents below

Details

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-7196753-T1

Job locations

Maidstone Hospital

Maidstone Hospital

Maidstone

ME16 9QQ


Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Job description

Job responsibilities

Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.

Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Enhanced Level. (Enhanced level now includes regulated checks against vulnerable adults and children).

All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.

Person Specification

Qualifications

Essential

  • GCSE Grade C or above in English and Maths or equivalent

Desirable

  • NVQ customer services NVQ level 2 in pharmacy services or equivalent

Experience/Knowledge

Essential

  • Experience of dealing with members of the public in a service capacity
  • Experience of working with computers

Desirable

  • Experience of working in a hospital or other healthcare environment
  • Experience of working in pharmacy
  • Knowledge of prescription charges and exemptions

Skills

Essential

  • Good oral and written communication skills
  • Ability to plan, prioritise and organise workload and refer problems when necessary

Desirable

  • IT literate
  • Proven customer care skills
  • Committed to a high standard of patient care
  • Able to achieve goals when working as part of a team
  • Enthusiastic, reliable, hardworking and polite
Person Specification

Qualifications

Essential

  • GCSE Grade C or above in English and Maths or equivalent

Desirable

  • NVQ customer services NVQ level 2 in pharmacy services or equivalent

Experience/Knowledge

Essential

  • Experience of dealing with members of the public in a service capacity
  • Experience of working with computers

Desirable

  • Experience of working in a hospital or other healthcare environment
  • Experience of working in pharmacy
  • Knowledge of prescription charges and exemptions

Skills

Essential

  • Good oral and written communication skills
  • Ability to plan, prioritise and organise workload and refer problems when necessary

Desirable

  • IT literate
  • Proven customer care skills
  • Committed to a high standard of patient care
  • Able to achieve goals when working as part of a team
  • Enthusiastic, reliable, hardworking and polite

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone Hospital

Maidstone Hospital

Maidstone

ME16 9QQ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Maidstone and Tunbridge Wells NHS Trust

Address

Maidstone Hospital

Maidstone Hospital

Maidstone

ME16 9QQ


Employer's website

https://www.mtw.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Senior Pharmacy Technician, Dispensary Manager

Pippa Meakins

pippa.meakins@nhs.net

01622227142

Details

Date posted

19 May 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

359-7196753-T1

Job locations

Maidstone Hospital

Maidstone Hospital

Maidstone

ME16 9QQ


Supporting documents

Privacy notice

Maidstone and Tunbridge Wells NHS Trust's privacy notice (opens in a new tab)