Job summary
Applications are invited for a post in the Orthopaedic Department at the Maidstone & Tunbridge Wells Trust. The Orthopaedic Department has recently expanded with the opening of the new Kent and Medway Orthopaedic Centre at Maidstone Hospital, that will provide elective orthopaedic services to the population of Kent and Medway.
An exciting opportunity has arisen for a full time Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department
This is a busy, varied and challenging role where you will be specialising in our Adult Orthopaedic Service. The post holder will be responsible for coordinating and booking outpatient clinics.
Main duties of the job
Essential skills for this role include an excellent telephone manner, working using own initiative, excellent communication with patients and clinical staff, outstanding organisation and time management and competent in using Microsoft Office packages with good keyboard skills.
The role is based at Maidstone, however cross site working will be required throughout the month due to the nature of some of the admin tasks
You will have excellent communication, organisation and problem-solving skills with the ability to work with a positive and solution focused attitude, to ensure clinics are booked effectively and patients are managed appropriately along their pathway.
Clinic appointments and knowledge of patient waiting lists would be an advantage but not essential as full training will be provided.
Applicants will ideally have previous NHS or healthcare experience (though this is not necessary) and administration experience. Knowledge of systems such as Allscripts and Medirota would be beneficial though training will be given.
About us
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
- Blue Light card eligibility
- And more, additional benefits can be found in the benefits documents below
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check atStandard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Job description
Job responsibilities
Weve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check atStandard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Experience of tactfully and efficiently dealing with a variety of professionals and patients ensuring their needs are met
- Competent and accurate data entry and excellent attention to detail
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Experience of working with hospital administration systems e.g. Allscripts
- Knowledge of medical terminology
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Experience of tactfully and efficiently dealing with a variety of professionals and patients ensuring their needs are met
- Competent and accurate data entry and excellent attention to detail
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Experience of working with hospital administration systems e.g. Allscripts
- Knowledge of medical terminology
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
