Rapid Access Administration Clerk

Job summary

Maidstone Hospital runs a 'Rapid Access Clinic' for the assessment and treatment of urgent and sight-threatening eye conditions. This is a Monday-to-Friday service and a referral service. The post-holder will be responsible for providing a front-line reception and clerical service welcoming patients to the RAC service, booking them in and out of the clinics, cashing clinics up, arranging follow up appointments and dealing with telephone and face to face enquiries from patients, relatives /carers and other health professionals, to work closely with clinical and clerical team members in a busy and demanding environment.

Main duties of the job

To provide clerical support for the Rapid access Service, working within a team. To ensure that the best patient care is given by Maidstone & Tunbridge Wells NHS Trust. The work will involve general clinical duties. The tasks of the post are varied and the post holder will be required to change routines depending on the demands of the service, in accordance with the patient access to treatment policy.

The post holder will be required to provide cover/support during short periods of staff absence.

About us

Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 NHS Staff Survey.

We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.

Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.

Looking for flexible working?We are a flexible working-friendly organisation. Whether it's adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.

Joining us includes a comprehensive benefits package:

• At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
• Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
• Blue Light card eligibility
• And more, additional benefits can be found in the benefits documents below