Job summary
Applications are invited for a post in the Orthopaedic Department at the Maidstone & Tunbridge Wells Trust. The Orthopaedic Department is expanding with the opening of the new Kent and Medway Orthopaedic Centre at Maidstone Hospital, that will provide elective orthopaedic services to the population of Kent and Medway.
An exciting opportunity has arisen for a full time Paediatric Assistant Patient Pathway Coordinator within the Trauma and Orthopaedic department
This is a busy, varied and challenging role where you will be specialising in our Paediatric Orthopaedic Service. The post holder will be responsible for coordinating and booking outpatient clinics.
Main duties of the job
The post holder will also be responsible for booking Orthopaedic outpatient clinics at Tunbridge Wells and Maidstone Hospital; which will require the need for some cross site.
Essential skills for this role include an excellent telephone manner, working using own initiative, excellent communication with patients and clinical staff, outstanding organisation and time management and competent in using Microsoft Office packages with good keyboard skills.
The role will be based at Maidstone however cross site working will be required throughout the month due to the nature of some of the admin tasks
You will have excellent communication, organisation and problem solving skills with the ability to work with a positive and solution focused attitude, to ensure clinics are booked effectively and patients are managed appropriately along their pathway.
Clinic appointments and knowledge of patient waiting lists would be an advantage but not essential as full training will be provided.
Applicants will ideally have previous NHS or healthcare experience (though this is not necessary) and administration experience. Knowledge of systems such as Allscripts and Medirota would be beneficial though training will be given.
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard Level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: TBC
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Experience of tactfully and efficiently dealing with a variety of professionals and patients ensuring their needs are met
- Competent and accurate data entry and excellent attention to detail
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Experience of working with hospital administration systems e.g. Allscripts
- Knowledge of medical terminology
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Person Specification
Qualifications
Essential
- Good general education with English and Maths to GCSE standard or equivalent
- NVQ customer care 2 or equivalent experience
Experience/Knowledge
Essential
- Significant proven administrative experience
- Experience of working in an customer focused environment
- Experience of managing a high volume of calls during peak periods, prioritising work and situations
- Excellent communication skills, with the ability to: relate to a diverse group of professional staff and Public
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Experience of tactfully and efficiently dealing with a variety of professionals and patients ensuring their needs are met
- Competent and accurate data entry and excellent attention to detail
- Understanding of confidentiality and its application and maintenance in and out of the workplace
Desirable
- Experience in keeping systems up to date including using spreadsheets and databases
- Experience in a hospital or other health care setting
- Experience of working with hospital administration systems e.g. Allscripts
- Knowledge of medical terminology
Skills
Essential
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
- Ability to work on own initiative and with minimal supervision
- Ability to work within a team and develop good working relationships with colleagues at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
