Job summary
Maidstone and Tunbridge Wells NHS Trust provides a comprehensive range of Acute (mainly hospital-based) health services, serving residents of Maidstone, Tunbridge Wells, and surrounding areas including Tonbridge, Sevenoaks and parts of north-east Sussex; and services, such as Oncology and Ophthalmology, across a wider area.
The Trust has three main hospital sites, the Tunbridge Wells Hospital at Pembury, Maidstone Hospital and Fordcombe Hospital. This post will be predominantly based at Maidstone Hospital, however, the role will see the post holder frequently work at other sites within the county, depending on demand. Therefore, the post holder will not always be based at Maidstone Hospital and the ability to drive and have your own vehicle is a requirement for this role.
We require an experienced Senior IT Support engineer who will be able to make an immediate impact to the team.
Main duties of the job
Your duties will include:
- The day to day second line resolution of incidents, service requests and effecting approved changes.
- Hands on IT technical support via face to face, remote access and phone, supporting the MTW IT estate and employees.
- Configuration, deployment and maintenance of desktop PCs, laptops and tablets (iOS and Android).
- Configuration, support and maintenance of mobile and audio-visual technology.
- Updating of incident and request tickets within the Service Management tool.
- Documentation of procedures.
- Project work as required.
- Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management).
- Network configuration as required including port patching and fault diagnosis.
- 37.5 hours per week, Monday to Friday, on shift between 8am-6pm.
- Travel - you will be required to travel between our four main sites as well as to our satellite sites around Kent and Surrey.
About us
MTW is a large acute hospital trust in the south-east of England.
We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.
In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: 10th December 2024
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
We support our staff with disabilities to ensure they have the adjustments they need to be the best they can be in the workplace. Collaborating with Access to Work means that our staff are assessed by experts in the workplace and we ensure that their recommendations are implemented as quickly as possible. You can find out more here: Access to Work: get support if you have a disability or health condition: What Access to Work is - GOV.UK (www.gov.uk)
Interview Date: 10th December 2024
Please note that this role may often attract a high level of applications. Please note this role may close earlier than the original closing date so please ensure you submit your application as soon as possible.
Person Specification
Qualifications
Essential
- Relevant BTEC National or Higher National Diploma, Degree
- Microsoft Certified Desktop Support
- IT Infrastructure Library - Foundation
- Demonstrable Continued Professional Development
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
Desirable
- Member of a Professional Body, eg BCS
- MCSE/MCSA
Experience/ Knowledge
Essential
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
- Demonstrable and extensive experience and knowledge of end user device architecture
- Load, setup and tuning of Microsoft products, eg Office 2019
- Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool
- Experience of working in a Microsoft Active Directory environment
- Strong experience of working with MECM (SCCM)
Desirable
- Supported a range of Clinical Applications
Skills
Essential
- Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate
- Ability to explain technical issues in a non- technical way to end users
- Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation
- Negotiation, influencing and persuading skills, including handling complaints tactfully
Person Specification
Qualifications
Essential
- Relevant BTEC National or Higher National Diploma, Degree
- Microsoft Certified Desktop Support
- IT Infrastructure Library - Foundation
- Demonstrable Continued Professional Development
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
Desirable
- Member of a Professional Body, eg BCS
- MCSE/MCSA
Experience/ Knowledge
Essential
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
- Demonstrable and extensive experience and knowledge of end user device architecture
- Load, setup and tuning of Microsoft products, eg Office 2019
- Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool
- Experience of working in a Microsoft Active Directory environment
- Strong experience of working with MECM (SCCM)
Desirable
- Supported a range of Clinical Applications
Skills
Essential
- Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate
- Ability to explain technical issues in a non- technical way to end users
- Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation
- Negotiation, influencing and persuading skills, including handling complaints tactfully
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
