Receptionist/Admin Support Clerk

Job summary

Undertake reception duties for patients and visitors to the Diabetes Centre. Give clerical and administrative support to the Diabetes Centre To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required

ndertake reception duties for patients and visitors to the Diabetes Centre. Give clerical and administrative support to the Diabetes Centre To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required

Main duties of the job

• To provide reception and administrative support to the centre, telephone contact point for incoming and ongoing calls, cross cover and workload support.
• To support the team of specialist diabetes nurses in the efficient management and running of the diabetes centre. To observe what jobs need prioritising and to work as part of a team to assist that efficient and effective running of reception and administrative function of the centre.
• To demonstrate good communication skills when using the telephone and dealing with enquiries
• To perform clerical duties including answering the phone and dealing with incoming mail. To deal with any queries efficiently and effectively, passing on any relevant information as appropriate.
• To assist with all administrative procedures relating to the patients appointment including preparing notes for clinic appointments. Physical retrieval and movement of case notes from Medical Records and other departments. Includes responsibility for booking and tracking all case notes to and from the department, returning them and liaising with other staff to locate case notes. To photocopy notes as required, arrange transportation of notes/X-rays, email information as required.

About us

MTW is a large acute hospital trust in the south-east of England.

We provide a full range of general hospital services and some aspects of specialist and complex care to around 600,000 people living in west Kent and East Sussex. We have a team of over 8,000 full and part-time staff. We also provide specialist cancer services to around 2 million people across Kent and East Sussex via the Kent Oncology Centre.

In the 2024 NHS staff survey, our employees ranked MTW among the top 10 NHS Trusts nationwide and the second-best Trust to work for in the South East.

Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.