Job summary
The Radiology Department at Tunbridge Wells Hospital has a vacancy for a Radiology Appointments and Waiting List Co-ordinator to join their busy and friendly team.
The Radiology service provides a wide range of services within various imaging modalities, including CT, X-Ray, MRI, Ultrasound Nuclear Medicine and Interventional Procedures.
This post would be suitable for someone with a wealth of administration experience within a healthcare setting with an understanding of performance targets related to appointments and waiting times.
Main duties of the job
You must have excellent interpersonal skills, good organisational skills and the ability to work under pressure to strict deadlines as part of a team. You should have a desire to expand beyond your current experiences with a willingness to meet new challenges. The department is working towards a 7-day service 8am to 8pm on rotation.
This role would be perfect for an individual who is determined, motivated and can bring a positive approach to a busy and demanding role.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 760,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ more than 7,000 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at BasicLevel. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date:TBC
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at BasicLevel. (Enhanced level now includes regulated checks against vulnerable adults and children)
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date:TBC
Person Specification
Qualifications
Essential
- NVQ Level 4 or equivalent
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient enquires/complaints
Desirable
- Experience of working in the NHS
- Experience of supervising staff
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Excellent interpersonal skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & co-ordinate change to own working practices
- Excellent IT skills
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Thorough knowledge of healthcare administrative systems and processes
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of speciality specific patient pathways
Person Specification
Qualifications
Essential
- NVQ Level 4 or equivalent
Experience
Essential
- Experience of using full range of IT systems and patient data systems
- Experience of using Microsoft Office, including Word and Excel
- Experience of scheduling outpatient appointments and/or admissions
- Experience of working in a multidisciplinary team
- Experience of working in a healthcare setting
- Customer Care experience
- Experience of handling patient enquires/complaints
Desirable
- Experience of working in the NHS
- Experience of supervising staff
Skills
Essential
- Accurate data entry, typing and checking skills
- Ability to produce letters / reports using Word and Excel
- Excellent interpersonal skills
- Ability to communicate effectively with people at all levels
- Ability to use own judgement to resolve problems and queries competently, including those of a sensitive and confidential nature
- Ability to plan, prioritise and delegate workload
- Manage and interpret data correctly to inform decision making
- Pays attention to detail
- Ability to initiate & co-ordinate change to own working practices
- Excellent IT skills
- Understanding of patient priorities and performance targets related to appointments and waiting times
- Thorough knowledge of healthcare administrative systems and processes
Desirable
- Conflict resolution skills
- Appropriate assertiveness skills
- Understanding of Primary Care, GP and community services
- In depth understanding of medical terminology appropriate to specialism
- Good knowledge of speciality specific patient pathways
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
