Job summary
The Health Records Department consists of six core services based over three sites, and serves all Directorates and our patients.
We are a dynamic diverse team of over one hundred staff, where patients and records always come first. We maintain a large library of over one million patient records to a high standard, from creation, scanning, validation, to destruction and everything in-between. Our team are enthusiastic and supportive of removing the need for paper, and have accepted the huge challenge of scanning all paper records so they are available at the point of care for our patients.
We are a growing data cleansing team efficiently striving for an excellent patient experience, ensuring all patient Healthcare records (paper and electronic) are accurate.
At present we have the following vacancy:
- Paddock Wood Health Records
- Full time position: 37.5 hours per week (this will include Saturday working on a rota system, working pattern will not exceed a 5-day working week)
Main duties of the job
Full details of the main duties are provided in the job description.
- Patient healthcare record data is analysed, validated and cleansed from external reports and Trust systems;
- Validate, cull, archive and destroy paper and electronic healthcare records in accordance with Records Management Code of Practice for Health and Social Care.
- Validate and merge (physically and electronically) patient healthcare records, including managing multiple identification numbers, duplicate folders and managing healthcare records for transgender, adopted and witness protection patients in accordance to Trust policy.
- Accurately record and validate data in respect of deceased patients.
Successful applicants will require:
- Excellent attention to detail
- Flexibility to adapt with the needs of a changing service
- Good knowledge and understanding of the General Data Protection Act
- Exceptional interpersonal skills
- Working to tight deadlines with ability to work under pressure
- Understanding of patient confidentiality
The work can require manual handling duties (lifting boxes up to 9kg) and be mentally demanding.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Job description
Job responsibilities
Please note that appointment to this post will be subject to a satisfactory Disclosure & Barring Service Check at Standard level.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Interview Date: TBC
Person Specification
Qualifications
Essential
- Qualification at NVQ Level 3 customer services or administration, or equivalent experience
Experience
Essential
- Experience in record keeping / data entry
- Knowledge of Data Protection Act 2018
- Knowledge of Information Governance regulations
- Experience of working as part of a team or own initiative.
- NHS administration experience
Desirable
- Data Cleansing experience
- Knowledge of range of patient administration system and healthcare records procedures, acquired through experience
Skills
Essential
- Excellent verbal communication skills
- Excellent customer service skills
- An ability to follow instructions
- Good level of written and spoken English
Desirable
- Be able to cope with demanding work
Attributes
Essential
- Diplomacy and discretion
- Understand the importance of patient confidentiality
- Excellent problem solver
- Demonstrate flexibility to adapt with the needs of a changing service
- A sensitive, caring approach to people
- Reliable and good timekeeper
Desirable
- Ability to work under distressing circumstances
Additional requirements
Essential
- To be aware of and adhere to the Trust's vision, mission and values
- Ability to work and travel across site
- Demonstrates a "can do" approach to work.
Person Specification
Qualifications
Essential
- Qualification at NVQ Level 3 customer services or administration, or equivalent experience
Experience
Essential
- Experience in record keeping / data entry
- Knowledge of Data Protection Act 2018
- Knowledge of Information Governance regulations
- Experience of working as part of a team or own initiative.
- NHS administration experience
Desirable
- Data Cleansing experience
- Knowledge of range of patient administration system and healthcare records procedures, acquired through experience
Skills
Essential
- Excellent verbal communication skills
- Excellent customer service skills
- An ability to follow instructions
- Good level of written and spoken English
Desirable
- Be able to cope with demanding work
Attributes
Essential
- Diplomacy and discretion
- Understand the importance of patient confidentiality
- Excellent problem solver
- Demonstrate flexibility to adapt with the needs of a changing service
- A sensitive, caring approach to people
- Reliable and good timekeeper
Desirable
- Ability to work under distressing circumstances
Additional requirements
Essential
- To be aware of and adhere to the Trust's vision, mission and values
- Ability to work and travel across site
- Demonstrates a "can do" approach to work.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
