Job summary
An exciting opportunity has arisen for a role within the Outpatients directorate, supporting the team with the successful rollout of a Patient Portal, and other associated workstreams to support the delivery of the Outpatients strategic objectives.
The post holder will report to the Deputy General Manager (Outpatients) and be a key member of the team. They will provide customer focussed training across the Trust for the Patient Portal used to support Clinical care. This role will ensure that end users are trained to make full and effective use of the systems and are able to carry out their daily tasks with confidence, maximising best care.
Main duties of the job
The post holder will report to the Deputy General Manager (Outpatients) and be a key member of the team. They will provide customer focussed training across the Trust for the Patient Portal used to support Clinical care. This role will ensure that end users are trained to make full and effective use of the systems and are able to carry out their daily tasks with confidence, maximising best care.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Person Specification
Qualifications
Essential
- Educate to degree level of relevant equivalent experience
Desirable
- Professional Training Qualification e.g. Certificate in Education, TAP, IITT ECDL or Microsoft Office Specialist qualifications. Prince 2 Foundation
Experience
Essential
- Training experience, preferably within an NHS environment
- Experience of delivering presentations and training courses to diverse groups of staff; 1-2-1, informal group, classroom or auditorium setting and experience of assessing end user performance
- Experience of developing training scripts and reference manuals in a clear concise manner
Desirable
- Experience in using MTW clinical and/or PAS/ or EPR systems
- Experience of large-scale system implementations
- Experience of implementing a patient portal
Skills
Essential
- Excellent written and spoken English and interpersonal skills
- Able to explain/discuss complex or potentially contentious information clearly and simply to colleagues at all levels within a large organisation
- Negotiating and influencing skills
- Able to establish and maintain working relationships with colleagues from a variety of professional and organisational backgrounds
Person Specification
Qualifications
Essential
- Educate to degree level of relevant equivalent experience
Desirable
- Professional Training Qualification e.g. Certificate in Education, TAP, IITT ECDL or Microsoft Office Specialist qualifications. Prince 2 Foundation
Experience
Essential
- Training experience, preferably within an NHS environment
- Experience of delivering presentations and training courses to diverse groups of staff; 1-2-1, informal group, classroom or auditorium setting and experience of assessing end user performance
- Experience of developing training scripts and reference manuals in a clear concise manner
Desirable
- Experience in using MTW clinical and/or PAS/ or EPR systems
- Experience of large-scale system implementations
- Experience of implementing a patient portal
Skills
Essential
- Excellent written and spoken English and interpersonal skills
- Able to explain/discuss complex or potentially contentious information clearly and simply to colleagues at all levels within a large organisation
- Negotiating and influencing skills
- Able to establish and maintain working relationships with colleagues from a variety of professional and organisational backgrounds
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
