Job summary
Maidstone and Tunbridge Wells NHS Trust provides a comprehensive range of Acute (mainly hospital-based) health services, serving residents of Maidstone, Tunbridge Wells, and surrounding areas including Tonbridge, Sevenoaks and parts of north-east Sussex; and services, such as Oncology and Ophthalmology, across a wider area.
The Trust has two main hospital sites, the Tunbridge Wells Hospital at Pembury, and Maidstone Hospital. This post is based at Tunbridge Wells Hospital, however, the role will see the post holder frequently work at other sites within the county, depending on demand. Therefore, the post holder will not always be based at Tunbridge Wells Hospital and the ability to drive and have your own vehicle is a requirement for this role.
We require an experienced Senior IT Support engineer who will be able to hit the ground running.
Main duties of the job
Your duties will include:
- The day to day second line resolution of incidents, service requests and effecting approved changes.
- Hands on IT technical support via face to face, remote access and phone, supporting the MTW IT estate and employees.
- Configuration, deployment and maintenance of desktop PCs, laptops and tablets.
- Configuration, support and maintenance of mobile and audio-visual technology.
- Updating of incident and request tickets within the Service Management tool.
- Documentation of procedures.
- Project work as required.
- Compliance with operational processes (e.g. Incident Management, Request Management, Major Incident Management).
- Network configuration as required including port patching and fault diagnosis.
- 37.5 hours per week, Monday to Friday, on shift between 8am-6pm.
- Travel - you will be required to travel between our three main sites as well as to our satellite sites around Kent and Surrey.
About us
Maidstone and Tunbridge Wells NHS Trust is a large acute hospital Trust in the county of Kent.
The Trust provides a full range of general hospital services and some areas of specialist complex care to around 500,000 people living in the south part of West Kent and the north part of East Sussex.
The Trust's core catchment areas are Maidstone and Tunbridge Wells and their surrounding boroughs. We work from two main clinical sites: Maidstone Hospital and Tunbridge Wells Hospital at Pembury. Tunbridge Wells Hospital opened in 2011 and provides single rooms with en-suites for all in-patients - the first of its kind in the country.
We employ over 6,500 full and part-time staff in a huge range of clinical and non-clinical roles across both of our hospital sites.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Job description
Job responsibilities
Once your pre-employment checks have been completed you will be contacted by Recruitment to arrange your start date which will be in line with one of our Corporate Inductions.
At MTW, we seek to develop a culture where everyone can reach their full potential with opportunities to grow and develop their career. We recognise and value the unique contributions that each of our staff bring, delivering the best quality care and service to our patients. We are committed to being a diverse employer and strive to reflect everyone in our local communities. We welcome applications from people of diverse backgrounds, perspectives and experiences and celebrate the diversity of thought, viewpoints and ideas that will make our Trust the best place to work.
Person Specification
Qualifications
Essential
- Relevant BTEC National or Higher National Diploma, Degree
- Microsoft Certified Desktop Support
- IT Infrastructure Library - Foundation
- Demonstrable Continued Professional Development
Desirable
- Member of a Professional Body, eg BCS
- MCSE/MCSA
Experience/ Knowledge
Essential
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
- Demonstrable and extensive experience and knowledge of end user device architecture
- Participated in the development and maintenance of a 'gold' image
- Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool
- Experience of working in a Microsoft Active Directory environment
- Load, setup and tuning of Microsoft products, eg Office 2019
Desirable
- Supported a range of Clinical Applications
Skills
Essential
- Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate
- Ability to explain technical issues in a non- technical way to end users
- Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation
- Negotiation, influencing and persuading skills, including handling complaints tactfully
Person Specification
Qualifications
Essential
- Relevant BTEC National or Higher National Diploma, Degree
- Microsoft Certified Desktop Support
- IT Infrastructure Library - Foundation
- Demonstrable Continued Professional Development
Desirable
- Member of a Professional Body, eg BCS
- MCSE/MCSA
Experience/ Knowledge
Essential
- If no qualifications, at least 3 years' experience working in a comparable technical role is required
- Demonstrable and extensive experience and knowledge of end user device architecture
- Participated in the development and maintenance of a 'gold' image
- Ability to rapidly diagnose and fix incidents and problems remotely either by telephone or using a designated tool
- Experience of working in a Microsoft Active Directory environment
- Load, setup and tuning of Microsoft products, eg Office 2019
Desirable
- Supported a range of Clinical Applications
Skills
Essential
- Ability to analyse a range of complex technical issues and propose interim/ permanent resolution as appropriate
- Ability to explain technical issues in a non- technical way to end users
- Excellent written skills and demonstrable experience of participating in drafting and proofing technical procedures and system documentation
- Negotiation, influencing and persuading skills, including handling complaints tactfully
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
