Job summary
We are looking for an enthusiastic, hardworking and highly motivated administrator to join our experienced and dynamic research management team to work in the Research space team, as,part of NIHR Leicester CRF based at the Leicester Royal Infirmary to support our growing portfolio of clinical trials.
You will often be the first point of contact within the Research Admin team, so it is vital that you are both welcoming and professional in your approach to all.You must have a good standard of general education, be a good, clear communicator and be confident and calm in all situations. Experience of working in the NHS and knowledge of UHL systems will be a distinct advantage, although training will be available.
The NIHR UKCRF Leicester works in collaboration with NHS, the National Institute for Health Research (NIHR), University Hospitals of Leicester NHS Trust, and is academically affiliated with the University of Leicester. The centre has attracted a range of prestigious National Institute of Health Research (NIHR) funded infrastructure and other funding notably from the British Heart Foundation, European Union, Medical Research Council and Diabetes UK. The centre also hosts a local NIHR Applied Research Collaboration (ARC), and NIHR BRC (Biomedical Research Centre) theme in Diet, Lifestyle and Physical Activity, NIHR Leicester Diabetes Centre and (NIHR)-funded Patient Recruitment Centre (PRC) for commercial research.
Main duties of the job
The post holder will work alongside other administrators to provide support to the Trial Managers/Coordinators and Research Nurses in all aspects of research project administration and will provide general administration services to assist with the efficient running of the Research Space Admin office.
The role involves tasks such as data entry, mail box management, arranging meetings, booking rooms, minute taking, site file management, contacting patients to arrange appointments, producing appointment/results letters, ordering of supplies, logging of all study expenditure and archiving.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide our trust values and our staff have helped us create a this set of values that embody who we are and what we're here to do.
The values we hold as we work towards our vision are vital:
owe are compassionate,owe are proud,owe are inclusive, andowe are one team.
Our patients are at the heart of all we do and we believe that our values' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust (leicestershospitals.nhs.uk)
Job description
Job responsibilities
- To act as receptionist / first point of contact for the Department, deal with routine and specialist enquiries in a pleasant and helpful manner, communicate relevant information and refer to others in the department as appropriate.
- Answer telephone calls, handle general enquiries and refer callers to the appropriate individual, departments or hospitals.
- To accurately utilise and produce word documents, produce power point presentations; excel spreadsheets and administration as required.
- Utilise online systems for appointments/ meetings and room bookings.
- To process routine enquires and correspondence in a timely and accurate manner, including drafting response letters, under the guidance of designated members of the management team.
- To enter details from case report forms, questionnaires, etc onto the research management databases in order to collate statistics for reports.
- Responsible for the organisation, co-ordination of meetings, including minutes, liaising with internal staff at all levels and external bodies as appropriate and working cross site as required.
- Arrange meetings on behalf of a study team, Principal Investigator and organise research participant appointments and transport.
- Manage and maintain an efficient filing system including finances, both manual and computer based.
- To manage and deal effectively with all incoming post, invoices, e-mails and personal enquiries using initiative and knowledge to determine the necessary involvement.
- To always produce a high standard of work, when working under pressure, in order to meet deadlines.
- To liaise with all levels of staff to ensure effective communication is maintained.
- Flexible in approach to work- You may be required to work in other designated locations of the Trust as well as your primary base. In particular, flexibility is required across the three main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital). If your initial location is one of these sites excess travel reimbursement would not apply for a permanent or temporary change of base.
Job description
Job responsibilities
- To act as receptionist / first point of contact for the Department, deal with routine and specialist enquiries in a pleasant and helpful manner, communicate relevant information and refer to others in the department as appropriate.
- Answer telephone calls, handle general enquiries and refer callers to the appropriate individual, departments or hospitals.
- To accurately utilise and produce word documents, produce power point presentations; excel spreadsheets and administration as required.
- Utilise online systems for appointments/ meetings and room bookings.
- To process routine enquires and correspondence in a timely and accurate manner, including drafting response letters, under the guidance of designated members of the management team.
- To enter details from case report forms, questionnaires, etc onto the research management databases in order to collate statistics for reports.
- Responsible for the organisation, co-ordination of meetings, including minutes, liaising with internal staff at all levels and external bodies as appropriate and working cross site as required.
- Arrange meetings on behalf of a study team, Principal Investigator and organise research participant appointments and transport.
- Manage and maintain an efficient filing system including finances, both manual and computer based.
- To manage and deal effectively with all incoming post, invoices, e-mails and personal enquiries using initiative and knowledge to determine the necessary involvement.
- To always produce a high standard of work, when working under pressure, in order to meet deadlines.
- To liaise with all levels of staff to ensure effective communication is maintained.
- Flexible in approach to work- You may be required to work in other designated locations of the Trust as well as your primary base. In particular, flexibility is required across the three main hospital sites (Leicester Royal Infirmary, Leicester General Hospital and Glenfield Hospital). If your initial location is one of these sites excess travel reimbursement would not apply for a permanent or temporary change of base.
Person Specification
Training & Qualifications
Essential
- GCE / O'Level / GCSE or equivalent English Language and Maths qualification
Desirable
- RSA II typing or equivalent key board skills
Experience
Essential
- Computer databases
- Working in an administration and/or research environment within the NHS or similar institution
Desirable
- Knowledge of UHL/R&I databases. Electronic diary management
Communication and relationship skills
Essential
- Good communication across multidisciplinary teams and good interpersonal skills
Desirable
- Working in a customer facing enviroment.
Skills
Essential
- Ability to prioritise workload
- Effective use of clear language, grammar and punctuation in all communications.
- Good problem-solving skills
Person Specification
Training & Qualifications
Essential
- GCE / O'Level / GCSE or equivalent English Language and Maths qualification
Desirable
- RSA II typing or equivalent key board skills
Experience
Essential
- Computer databases
- Working in an administration and/or research environment within the NHS or similar institution
Desirable
- Knowledge of UHL/R&I databases. Electronic diary management
Communication and relationship skills
Essential
- Good communication across multidisciplinary teams and good interpersonal skills
Desirable
- Working in a customer facing enviroment.
Skills
Essential
- Ability to prioritise workload
- Effective use of clear language, grammar and punctuation in all communications.
- Good problem-solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
