Job summary
Are you an enthusiastic, motivated individual who is a team player?
We are a small friendly, committed and dedicated team who supports our Dietitians and Nutrition Nurses committed to providing the highest quality of patient care.
We are looking for a conscientious, organised and flexible person who enjoys a challenge to join their team at Leicester Royal Infirmary working to support our adult nutrition support team of nutrition nurses and dietitians.
Main duties of the job
We are seeking to appoint an experienced administration assistant to undertake a variety of office administration tasks. This is a varied role requiring multi-tasking. The post will involve taking email, telephone and answer-phone messages, making appointments, screening and processing of post. Screening and escalation of Inpatient referrals, Screening and process of Outpatient referrals, filing, photocopying and putting together patient information packs and various other resources.
Good IT skills and knowledge of common computing packages for word processing and maintenance of excel spreadsheets are an essential part of the person specification. We will provide training on other IT systems as required. Attention to detail and the use of own initiative is required to assist in the smooth organisation of the service. The successful candidate should be personable, have excellent communication skills and be a strong team-player, enabling them to deal with patients directly and liaise with colleagues at all levels.
You should be able to adapt to a busy changing environment. This post is based at Leicester Royal Infirmary but you may be required to provide assistance at other hospital sites.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
To act as a central point of contact for Adult Nutrition Support Team within the Dietetic and Nutrition Service staff in the resolution of administrative queries and problems, where such issues cannot be resolved, to bring these to the attention of the Service Manager in a timely manner.
To provide a centralised telephone answering service UHL Trust and external partners e.g. GPs and ensure that telephone calls and messages are transferred/given to the appropriate person within defined standards.
To deal with all incoming and outgoing post for the Dietetic & Nutrition Service, ensuring it is date stamped and passed to the appropriate person.
Job description
Job responsibilities
To act as a central point of contact for Adult Nutrition Support Team within the Dietetic and Nutrition Service staff in the resolution of administrative queries and problems, where such issues cannot be resolved, to bring these to the attention of the Service Manager in a timely manner.
To provide a centralised telephone answering service UHL Trust and external partners e.g. GPs and ensure that telephone calls and messages are transferred/given to the appropriate person within defined standards.
To deal with all incoming and outgoing post for the Dietetic & Nutrition Service, ensuring it is date stamped and passed to the appropriate person.
Person Specification
Qualifications
Essential
- Educated to GCSC level with Grade C or above in English and Maths
- NVQ level 3 in relevant field or equivalent experience.
- Holds recognised typing/word processing qualification, e.g. ECDL, IT GCSE or equivalent
Desirable
- Recognised secretarial /administration qualification e.g NVQ in administration.
Experience
Essential
- Experience of working in a caring environment Experience in a clerical/administration role.
- Has experience of telephone communications and taking of complex messages in a busy environment
- Experience in using Microsoft Word, Excel and Outlook
Desirable
- Knowledge/experience of core and other NHS Trust/Hospital data systems e.g. HISS, TrackIT.
- Evidence of working in a healthcare/NHS environment
Communication
Essential
- Good communicator and can demonstrate ability to be an effective team member
- Evidence of ability to communicate at all levels written and oral
- Understands practices & principles of confidentiality.
Desirable
- Evidence of social skills and ability to integrate with team
Person Specification
Qualifications
Essential
- Educated to GCSC level with Grade C or above in English and Maths
- NVQ level 3 in relevant field or equivalent experience.
- Holds recognised typing/word processing qualification, e.g. ECDL, IT GCSE or equivalent
Desirable
- Recognised secretarial /administration qualification e.g NVQ in administration.
Experience
Essential
- Experience of working in a caring environment Experience in a clerical/administration role.
- Has experience of telephone communications and taking of complex messages in a busy environment
- Experience in using Microsoft Word, Excel and Outlook
Desirable
- Knowledge/experience of core and other NHS Trust/Hospital data systems e.g. HISS, TrackIT.
- Evidence of working in a healthcare/NHS environment
Communication
Essential
- Good communicator and can demonstrate ability to be an effective team member
- Evidence of ability to communicate at all levels written and oral
- Understands practices & principles of confidentiality.
Desirable
- Evidence of social skills and ability to integrate with team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
