Job summary
Do you have experience of working in an administration and customer facing role?
Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team?
The post holder will be responsible for agreeing booked dates with patients. You will be required to have previous experience of working in a busy office environment with an understanding of waiting lists and referral to treatment targets.
The nature of this post requires the post holder to have a high level of tact and diplomacy as well as strict adherence to the rules of confidentiality.
You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard of service and patient experience. Attention to detail and accurate data capture is paramount.
If you are interested and have the relevant skills and experience we would like to hear from you.
Main duties of the job
- To ensure patient admission details are arranged in conjunction with agreed booking procedures, and patients informed by telephone.
- To ensure any cancellations are replaced as agreed with consultants and inform theatres and wards etc
- Daily responsibility for makingpre-assessment clinic appointments ensuring the completion of the appointment outcome within 24 hours of the clinic
- To schedule theatre lists as delegated byconsultant teams
- To liaise withconsultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc
- Answering phone queries from patients and NOK
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description
Job responsibilities
- To schedule theatre lists as delegated by consultant teams
- To ensure that any special equipment/requirements (eg ITU/HDU, foreign case notes, Interpreters, scans, x-rays and prosthesis), are arranged for admission To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.
- To be responsible for producing and circulating weekly admission lists detailing the expected admission to the Wards, Theatres, Junior Medical Staff, etc.
- To liaise withconsultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc
- Tomaintain weekly data collection of reports on patient cancellations ensuring new dates of admission are allocated
- Undertake the waiting list validation programme ensuringaccurate and early identification of potential long waiters in line with UHL Policy
- Run off pre-admission no outcome report to ensure all patients were admitted andoperated on as expected
- Tobe responsible for ensuring that the administrative procedure for admitting patients continues during periods of sickness and annual leave
- To provide cover for all Waiting List offices within the surgical directorate, during times of absenceeg. holiday/sickness
Job description
Job responsibilities
- To schedule theatre lists as delegated by consultant teams
- To ensure that any special equipment/requirements (eg ITU/HDU, foreign case notes, Interpreters, scans, x-rays and prosthesis), are arranged for admission To liaise with ward staff/managers and patients on day of admission to ensure patients are informed of bed availability or cancellation/new date of admission.
- To be responsible for producing and circulating weekly admission lists detailing the expected admission to the Wards, Theatres, Junior Medical Staff, etc.
- To liaise withconsultants regarding order of daily operating lists and to produce and circulate to theatre staff, wards etc
- Tomaintain weekly data collection of reports on patient cancellations ensuring new dates of admission are allocated
- Undertake the waiting list validation programme ensuringaccurate and early identification of potential long waiters in line with UHL Policy
- Run off pre-admission no outcome report to ensure all patients were admitted andoperated on as expected
- Tobe responsible for ensuring that the administrative procedure for admitting patients continues during periods of sickness and annual leave
- To provide cover for all Waiting List offices within the surgical directorate, during times of absenceeg. holiday/sickness
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
Experience
Desirable
- Clerical experience in a similar environment/experience in managing waiting lists
- Previous experience of work in a hospital
Communication and relationship
Essential
- Able to work as part of a team and demonstrate strong communication skills
Desirable
- Evidence of strong customer service skills
Skills
Essential
- Organisational skills with the ability to prioritise schedules & workloads
Desirable
- Previous experience of accurate data inputting
- Previous experience of HISS
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent
Experience
Desirable
- Clerical experience in a similar environment/experience in managing waiting lists
- Previous experience of work in a hospital
Communication and relationship
Essential
- Able to work as part of a team and demonstrate strong communication skills
Desirable
- Evidence of strong customer service skills
Skills
Essential
- Organisational skills with the ability to prioritise schedules & workloads
Desirable
- Previous experience of accurate data inputting
- Previous experience of HISS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
