Job summary
This is an exciting opportunity for a conscientious, enthusiastic and motivated person to provide clerical administrative support to the pharmacy clinical trials service at the University Hospitals of Leicester (UHL).
This role will be based at the Leicester Royal Infirmary; however the successful candidate may on occasion be required to work at other sites.
You will need to have completed a NVQ3 in Business Administration/Customer Services, RSA3 or have the equivalent experience to meet the criteria listed on the job specification.
You will also need to have the relevant office administrative/clerical experience for this exciting role?
For further details / informal visits contact
Houmera Malik Houmera.malik1@nhs.net phone: 0116 2586103
Main duties of the job
This is an interesting and varied role and involves supporting the service through daily activities within the busy pharmacy clinical trials environment.
The successful candidate will need to show focus on attention to detail and have good communication and IT skills.
A confident courteous telephone manner is required as well as a willingness to learn new systems of work.
A Pharmacy Stock Management qualification is essential to perform duties outlined in the job description.
If you do not currently have this qualification but meet other criteria and you are the preferred candidate, as a requirement of taking the post, it will be mandatory that you complete this course within 6 to 9 months of being appointed. Training will be provided to support and develop you to complete the course to ensure you are able to fulfil all requirements of the role.
As part of this role you will be expected to show initiative, be able to work independently and at the same time be a good team player.
For workload to be managed and deadlines to be met, is is essential for you to demonstrate, that you are efficient and well organised.
You will also be required to be professional, demonstrate sensitivity and maintain confidentiality at all times.
If you think that you meet the criteria for this post then we would love to hear from you.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description
Job responsibilities
- Respond to, and ensure internal and external telephone calls are dealt with in a timely, polite and courteous manner.
- Monitor and manage a shared email box and calendar.
- Record and update data on the relevant clinical trial documentation/computer systems.
- Accept the delivery and process all incoming post and clinical trial materials.
- Carry out required environmental checks of the clinical trials under supervision of the technical staff.
- Raise record and issue invoices for the clinical trials services to ensure regular income is collected and deal with financial discrepancies.
- Produce regular reports from databases to monitor performance indicators/metrics, local processes and compliance.
- To report any employment or staff issues of concern.
- To assist in the induction and training of all staff .
Job description
Job responsibilities
- Respond to, and ensure internal and external telephone calls are dealt with in a timely, polite and courteous manner.
- Monitor and manage a shared email box and calendar.
- Record and update data on the relevant clinical trial documentation/computer systems.
- Accept the delivery and process all incoming post and clinical trial materials.
- Carry out required environmental checks of the clinical trials under supervision of the technical staff.
- Raise record and issue invoices for the clinical trials services to ensure regular income is collected and deal with financial discrepancies.
- Produce regular reports from databases to monitor performance indicators/metrics, local processes and compliance.
- To report any employment or staff issues of concern.
- To assist in the induction and training of all staff .
Person Specification
Training & Qualifications
Essential
- Educated to GCSE grade C or above in Maths & English or equivalent
- NVQ3 in Business Administration/Customer Services or equivalent experience
- Knowledge of spreadsheets/Excel, MS Office Packages or equivalent
- Pharmacy stock management qualification or ability to complete training upon appointment
Desirable
- ECDL / CLAIT or equivalent experience
- NHS Systems training
- To be able to learn new skills and knowledge and implement these into standard practice to maintain competencies through validation
- Pharmacy stock management qualification
Experience
Essential
- Previous Admin experience
- Experience in a customer or patient facing role and understanding of customer care
- Able to work in a busy environment and under pressure
- Competent in co-ordinating day to day tasks and workload
Desirable
- Experience in the NHS
- Experience of general office procedures
- Previous experience in customer/patient liaison
- Experience in stock control
- Understanding of pharmacy medical terminology
- Able to take dictation
Analytical and Judgement skills
Essential
- Ability to adhere to policies and procedures
- Ability to judge when to escalate issues to the manager
- Ability to work accurately and sustain concentration over short to long periods
- Able to act on own initiative and work under pressure
- Ability to work without close supervision
- Ability to deal effectively and appropriately with people at all levels across different disciplines
Desirable
- Able to work accurately and consistently whilst repeatedly dealing with interruptions
- Able to accurately record simple and complex data across a variety of computer programs
Skills
Essential
- IT and keyboard skills
- Understands the importance of confidentiality, clinical and data protection
- Accurate with attention to detail
Desirable
- Knowledge of hospital systems
Planning and organisation skills
Essential
- Methodical and well organised
- Ability to prioritise own workload /time management and work under pressure to meet deadlines
- Flexible approach to work, and responsive to change
- Ability to time keep
- Self-motivated and self-directed
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Physical Skills
Essential
- Ability to lift and move boxes and clinical trial notes/documentation
Person Specification
Training & Qualifications
Essential
- Educated to GCSE grade C or above in Maths & English or equivalent
- NVQ3 in Business Administration/Customer Services or equivalent experience
- Knowledge of spreadsheets/Excel, MS Office Packages or equivalent
- Pharmacy stock management qualification or ability to complete training upon appointment
Desirable
- ECDL / CLAIT or equivalent experience
- NHS Systems training
- To be able to learn new skills and knowledge and implement these into standard practice to maintain competencies through validation
- Pharmacy stock management qualification
Experience
Essential
- Previous Admin experience
- Experience in a customer or patient facing role and understanding of customer care
- Able to work in a busy environment and under pressure
- Competent in co-ordinating day to day tasks and workload
Desirable
- Experience in the NHS
- Experience of general office procedures
- Previous experience in customer/patient liaison
- Experience in stock control
- Understanding of pharmacy medical terminology
- Able to take dictation
Analytical and Judgement skills
Essential
- Ability to adhere to policies and procedures
- Ability to judge when to escalate issues to the manager
- Ability to work accurately and sustain concentration over short to long periods
- Able to act on own initiative and work under pressure
- Ability to work without close supervision
- Ability to deal effectively and appropriately with people at all levels across different disciplines
Desirable
- Able to work accurately and consistently whilst repeatedly dealing with interruptions
- Able to accurately record simple and complex data across a variety of computer programs
Skills
Essential
- IT and keyboard skills
- Understands the importance of confidentiality, clinical and data protection
- Accurate with attention to detail
Desirable
- Knowledge of hospital systems
Planning and organisation skills
Essential
- Methodical and well organised
- Ability to prioritise own workload /time management and work under pressure to meet deadlines
- Flexible approach to work, and responsive to change
- Ability to time keep
- Self-motivated and self-directed
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Physical Skills
Essential
- Ability to lift and move boxes and clinical trial notes/documentation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
