Job summary
Senior Phlebotomist (UHL)Band 3 per annum (pro rata)
Are you enthusiastic? Conscientious and flexible?
Do you take pride in your work and loveworking with people?If these words describe you, then you could be just the person we're looking for.We are looking for a Senior Phlebotomist 12.00 hours 6am -12pm Saturday and Sunday.The job entails managing staff when required, being the first point of call for patients andstaff for any concerns or queries.The Phlebotomists provide a service to both inpatient and outpatient areas at all three UHLhospital sites including East midlands Planned care centre at Leicester General Hospital. Fulltraining is available, but we would like you to have had customer service experience in yourrecent past preferably in a caring environment. You will also need to prove that you have theability to work on your own initiative and to tight deadlines in a pressurised environment, andyou must be able to walk, bend and handle medium loads over extended periods of time.
Main duties of the job
The job entails managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinic and admin work.
The Phlebotomists provide a service to both inpatient and outpatient areas at all three UHL hospital sites including East midlands Planned care centre at Leicester General Hospital.
Full training is available, but we would like you to have had customer service experience in your recent past preferably in a caring environment.
You will also need to prove that you have the ability to work on your own initiative and to tight deadlines in a pressurised environment, and you must be able to walk, bend and handle medium loads over extended periods of time.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
- Managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinic and admin work.
- To effectively lead and coordinate the phlebotomy team that the post holder has been assigned to.
- To support other teams and senior phlebotomists when need arises.
- Ensure all records are legible and that there is adherence to confidentiality and correct record keeping within their teams.
- Ensure statistical information is gathered and recorded as required by the Phlebotomy Service Manager.
- To provide accurate records in relation any staff performance issues that may arise.
- The supervision and induction of new Phlebotomy staff within their team and across three sites, to mentor new phlebotomy staff across three sites.
- Prioritisations and allocation of workload to the team.
- Autonomously problems solve day to day issues and work collaboratively with other Senior Phlebotomists, Deputy Phlebotomy Manager and Service Manager to ensure quality service provision is maintained at all sites.
- To ensure their Team work collaboratively and have the ability to resolve any conflict in a timely and professional manner.
- First line escalation for non- standard queries and complaints.
Please job description for further information.
Job description
Job responsibilities
- Managing staff when required, being the first point of call for patients and staff for any concerns or queries, Will involve clinic and admin work.
- To effectively lead and coordinate the phlebotomy team that the post holder has been assigned to.
- To support other teams and senior phlebotomists when need arises.
- Ensure all records are legible and that there is adherence to confidentiality and correct record keeping within their teams.
- Ensure statistical information is gathered and recorded as required by the Phlebotomy Service Manager.
- To provide accurate records in relation any staff performance issues that may arise.
- The supervision and induction of new Phlebotomy staff within their team and across three sites, to mentor new phlebotomy staff across three sites.
- Prioritisations and allocation of workload to the team.
- Autonomously problems solve day to day issues and work collaboratively with other Senior Phlebotomists, Deputy Phlebotomy Manager and Service Manager to ensure quality service provision is maintained at all sites.
- To ensure their Team work collaboratively and have the ability to resolve any conflict in a timely and professional manner.
- First line escalation for non- standard queries and complaints.
Please job description for further information.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Satisfactory level of general Education
- Good standard of written and spoken English.
- Demonstrates a commitment to further learning and development
Desirable
- Educated to GCSE or equivalent in English and Maths
- NVQ Level 2 or 3
- Previous Leadership/Organisation skills
Experience
Essential
- Previous work within a Health care setting.
- Previous Phlebotomy experience ( 2 years)
- Demonstrated ability to pass on knowledge to others and mentoring.
Desirable
- Experience of Dealing with complaints.
- Previous Supervisory skills experience
Communication and relationship skills
Essential
- Communication skill at various levels, both written and verbal.
- Ability to deal effective & empathetically with customers enquiries and complaints
- Ability to communicate both formally and informally, both orally and in writing when dealing with subordinates colleagues and service users.
- Ability to lead a team and engage staff.
- Good negotiation skills/ telephone skills.
Desirable
- Experience of coaching / Mentorship.
- Ability to absorb and interpret new and complex information.
Analytical and Judgement skills
Essential
- Awareness of security and Data Protection issues.
- Knowledge of Quality and safety and risk management.
- Knowledge of ANTT/Infection prevention
- Basic PC skills.
- Good problem solving skills.
- Knowledge of utilising a database system.
Desirable
- Knowledge of NHS policy and procedures.
- Experience of conflict management.
- Ability to proactively use Microsoft Word, Excel and Outlook, identifying the most appropriate package for the task
Planning and organisation skills
Essential
- Knowledge of decision making/ planning and flexibility
- Ability to prioritise and work autonomously
- Ability to work to strict deadlines
- Remain calm and focused at times of stress
- Ability to acquire information
Desirable
- Change management skills.
Equality and Diversity
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Other requirements specific to the role
Essential
- Self- motivated
- Ability to exert physical effort on an ongoing basis including walking and bending.
- Able to fulfil all aspects of the job description.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Satisfactory level of general Education
- Good standard of written and spoken English.
- Demonstrates a commitment to further learning and development
Desirable
- Educated to GCSE or equivalent in English and Maths
- NVQ Level 2 or 3
- Previous Leadership/Organisation skills
Experience
Essential
- Previous work within a Health care setting.
- Previous Phlebotomy experience ( 2 years)
- Demonstrated ability to pass on knowledge to others and mentoring.
Desirable
- Experience of Dealing with complaints.
- Previous Supervisory skills experience
Communication and relationship skills
Essential
- Communication skill at various levels, both written and verbal.
- Ability to deal effective & empathetically with customers enquiries and complaints
- Ability to communicate both formally and informally, both orally and in writing when dealing with subordinates colleagues and service users.
- Ability to lead a team and engage staff.
- Good negotiation skills/ telephone skills.
Desirable
- Experience of coaching / Mentorship.
- Ability to absorb and interpret new and complex information.
Analytical and Judgement skills
Essential
- Awareness of security and Data Protection issues.
- Knowledge of Quality and safety and risk management.
- Knowledge of ANTT/Infection prevention
- Basic PC skills.
- Good problem solving skills.
- Knowledge of utilising a database system.
Desirable
- Knowledge of NHS policy and procedures.
- Experience of conflict management.
- Ability to proactively use Microsoft Word, Excel and Outlook, identifying the most appropriate package for the task
Planning and organisation skills
Essential
- Knowledge of decision making/ planning and flexibility
- Ability to prioritise and work autonomously
- Ability to work to strict deadlines
- Remain calm and focused at times of stress
- Ability to acquire information
Desirable
- Change management skills.
Equality and Diversity
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
Other requirements specific to the role
Essential
- Self- motivated
- Ability to exert physical effort on an ongoing basis including walking and bending.
- Able to fulfil all aspects of the job description.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
