Job summary
- Provide an administration service for the medical and nursing teams across the service, ensuring that the quality standards of the Trust are met.
- Provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service. To ensure and deliver a patient pathway in accordance with local and national guidelines in service requirements.
- To prospectively manage apheresis slot availability to ensure maximum efficiencies within the service and working to agreed patient safety guidance, ensuing correct booking methods and policies are adhered to.
- Use relevant CMG systems to manage patient data and the patient pathway.
Main duties of the job
- To receive referrals and make new and follow-up appointments.
- Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, are requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
- To ensure the full utilisation of apheresis slots available.
- To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents; reviewing and checking referrals to ensure data quality and booking requirements.
- Processing any overseas visitors, which will include receiving and checking ID documents and referring to the Overseas Patient Manager.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
https://www.uhleicester.nhs.uk
Job description
Job responsibilities
- To check, extract from, record and update the relevant patient administration systems.
- To assess and validate appointment details on the PAS system as defined by scheduling rules.
- Liaise with clinicians regarding availability for apheresis slots and make appropriate scheduling decisions, referring where necessary.
- Monitor, manage and report cancellations, including notice time given and utilisation of time available.
- Ensure case notes are retrieved and prepared in a timely manner to ensure they are available when required, taking appropriate actions where required information is not available.
- To be responsible for reception duties and patient communications associated with apheresis. This will include ensuring data relating to patients demographic details are correct; booking of follow-up appointments on PAS and arranging investigations for patients, maintaining full and accurate patient records at all times.
- Deal with telephone queries and enquiries regarding appointments.
Job description
Job responsibilities
- To check, extract from, record and update the relevant patient administration systems.
- To assess and validate appointment details on the PAS system as defined by scheduling rules.
- Liaise with clinicians regarding availability for apheresis slots and make appropriate scheduling decisions, referring where necessary.
- Monitor, manage and report cancellations, including notice time given and utilisation of time available.
- Ensure case notes are retrieved and prepared in a timely manner to ensure they are available when required, taking appropriate actions where required information is not available.
- To be responsible for reception duties and patient communications associated with apheresis. This will include ensuring data relating to patients demographic details are correct; booking of follow-up appointments on PAS and arranging investigations for patients, maintaining full and accurate patient records at all times.
- Deal with telephone queries and enquiries regarding appointments.
Person Specification
Written Enlgish
Essential
- Good level of verbal and written English
Education
Essential
- Educated to an A Level or equivilant standard
Essential & Desirable Criteria
Essential
- NVQ III or relevant equivalent training and experience gained in administration post
- Secretarial or administrative experience
- Planning and Organisation skills with the ability to prioritise schedules and workloads
Desirable
- Experience of NHS systems and procedures
- Medical administration experience
- Exposure to dealing with complaints
Person Specification
Written Enlgish
Essential
- Good level of verbal and written English
Education
Essential
- Educated to an A Level or equivilant standard
Essential & Desirable Criteria
Essential
- NVQ III or relevant equivalent training and experience gained in administration post
- Secretarial or administrative experience
- Planning and Organisation skills with the ability to prioritise schedules and workloads
Desirable
- Experience of NHS systems and procedures
- Medical administration experience
- Exposure to dealing with complaints
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
