Job summary
To provide a full administration service to the Professor Harper Trauma Clinic (PHTC) in Fracture Clinic at the LRI. You will be required to support patients in a compassionate and efficient manner through the emergency pathway.
Main duties of the job
Working closely with medical and nursing teams in Fracture Clinic to ensure the quality standards of the Trust are met. You will work flexibly to cover a seven-day service.
To provide support and guidance to patients, carers, relatives, and others contacting the service. You will provide a first point of contact for all levels of staff, patients and their relatives.
You will be required to work autonomously and manage your own workload to prioritise the needs of the service.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
You will need to display clear communication skills in interactions with patients and staff to be successful in this busy and pressured outpatient department.
You will be responsible for answering and prioritising telephone enquiries in a timely manner from patients, relatives, other departments and GP practices.
You will proactively co-ordinate requests for appointments ensuring that each patient receives the appropriate follow up appointments.
In return you will be fully supported to learn and develop in this exciting role. As part of the admin, nursing and medical team in Orthopaedics at the LRI, you will gain experience and confidence in dealing with the public.
Job description
Job responsibilities
You will need to display clear communication skills in interactions with patients and staff to be successful in this busy and pressured outpatient department.
You will be responsible for answering and prioritising telephone enquiries in a timely manner from patients, relatives, other departments and GP practices.
You will proactively co-ordinate requests for appointments ensuring that each patient receives the appropriate follow up appointments.
In return you will be fully supported to learn and develop in this exciting role. As part of the admin, nursing and medical team in Orthopaedics at the LRI, you will gain experience and confidence in dealing with the public.
Person Specification
Training & Qualifications
Essential
- oEducated to GCSE standard or equivalent
- oNVQ III or equivalent
Desirable
- PAS trained
- Knowledge of ICE & Nervecentre
Experience
Essential
- Experience of working in a stressful, public environment
- Administrative experience in a busy environment
Desirable
- Previous clinic co-ordinator experience
- Basic understanding of medical terminology
Communication & relationships
Essential
- Effective communication skills across all levels
- Team worker
Desirable
- Able to deal with complaints in a calm and professional manner
Skills
Essential
- Ability to meet deadlines and identify issues in advance
- Ability to remain calm under pressure
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- oAble to prioritise and act on own initiative
Planning and organisation skills
Essential
- oFlexibility to support the team when required
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- This is a very busy and pressured environment. You will need to work flexibly and re-prioritise throught the working day. You will be required to work bank holidays, evenings (to 20.00hrs) and weekends (08.00 13.30) on a rotational basis
Person Specification
Training & Qualifications
Essential
- oEducated to GCSE standard or equivalent
- oNVQ III or equivalent
Desirable
- PAS trained
- Knowledge of ICE & Nervecentre
Experience
Essential
- Experience of working in a stressful, public environment
- Administrative experience in a busy environment
Desirable
- Previous clinic co-ordinator experience
- Basic understanding of medical terminology
Communication & relationships
Essential
- Effective communication skills across all levels
- Team worker
Desirable
- Able to deal with complaints in a calm and professional manner
Skills
Essential
- Ability to meet deadlines and identify issues in advance
- Ability to remain calm under pressure
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Analytical and Judgement skills
Essential
- oAble to prioritise and act on own initiative
Planning and organisation skills
Essential
- oFlexibility to support the team when required
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- This is a very busy and pressured environment. You will need to work flexibly and re-prioritise throught the working day. You will be required to work bank holidays, evenings (to 20.00hrs) and weekends (08.00 13.30) on a rotational basis
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
