Job summary
We are looking for a highly motivated, energetic individual, who thrives in a busy environment to join our Support Worker team on the Emergency Floor.
You will be apart of a team that provides safe and efficient patient transfer across the emergency floor to other areas of the hospital. It is vital you have a positive approach to helping both staff and patients, and want to provide the best journey possible through our hospitals.
Main duties of the job
Working as an Emergency Floor Support worker, you would be providing portering, administrative and domestic services, ensuring that patients are moved to the clinical areas in a timely manner. This role covers both Long Day and Night shifts over a seven day week, which includes bank holidays.
***This job is not a Healthcare Assistant role, but a non clinical support worker role***
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).We have four primary goals:
o high-quality care for all,o being a great place to work,o partnerships for impact, ando research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
o we are compassionate,o we are proud,o we are inclusive, ando we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
KEY WORKING RELATIONSHIPS
Internal
Patients
Flow Coordinators
General Manager/Deputy Service Manager
Nurse in Charge
Nursing Staff
Clerical Staff
Management
Supplies Department
ED Stores team
External
Relatives
KEY RESULT AREAS
- Ensuring the timely transfer of patients from the Emergency Floor to the Assessment Units, the base wards or discharge lounge to expedite the patient flow across the hospital site.
- Assisting with transportation of patients from the Emergency department.
- Assisting with transportation of patients to and from the imaging department.
- Delivering prescriptions and collecting medications from pharmacy
- Help with the cleaning of patient areas in order that delays are not incurred with the transferring/admitting of patients
- Assist non clinically on the ward in whatever capacity is necessary to ensure patient safety, comfort and dignity.
- Supporting the work undertaken by the ED stores team when required.
- To work as part of the Emergency Floor Team
- A high standard of personal hygiene and presentation and demonstrate good hygiene practices.
- Observe confidentiality of patients and employing trusts business at all times.
- Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
- Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service
Job description
Job responsibilities
KEY WORKING RELATIONSHIPS
Internal
Patients
Flow Coordinators
General Manager/Deputy Service Manager
Nurse in Charge
Nursing Staff
Clerical Staff
Management
Supplies Department
ED Stores team
External
Relatives
KEY RESULT AREAS
- Ensuring the timely transfer of patients from the Emergency Floor to the Assessment Units, the base wards or discharge lounge to expedite the patient flow across the hospital site.
- Assisting with transportation of patients from the Emergency department.
- Assisting with transportation of patients to and from the imaging department.
- Delivering prescriptions and collecting medications from pharmacy
- Help with the cleaning of patient areas in order that delays are not incurred with the transferring/admitting of patients
- Assist non clinically on the ward in whatever capacity is necessary to ensure patient safety, comfort and dignity.
- Supporting the work undertaken by the ED stores team when required.
- To work as part of the Emergency Floor Team
- A high standard of personal hygiene and presentation and demonstrate good hygiene practices.
- Observe confidentiality of patients and employing trusts business at all times.
- Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
- Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service
Person Specification
Commitment to Trust Values
Essential
- Demonstrates understanding
Experience
Essential
- Experience of working with the general public
- Able to carry out instructions and duties as detailed in the job description
- positive approach to customer care and seeks to enhance service provision
Desirable
- Previous experience of working within a healthcare environment
- Experience of using hospital systems
Communication
Essential
- Have a good standard of English language both written and oral
Skills
Essential
- Evidence of using PC/good computer skills
Planning and organisation skills
Essential
- Planning and organisation of daily work tasks
Equality and diversity
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
specific role criteria
Essential
- Caring and compassionate
- Able to cope in stressful and demanding situations
- Ability to uphold confidentiality
- Able to handle difficult situations discreetly and patiently
Person Specification
Commitment to Trust Values
Essential
- Demonstrates understanding
Experience
Essential
- Experience of working with the general public
- Able to carry out instructions and duties as detailed in the job description
- positive approach to customer care and seeks to enhance service provision
Desirable
- Previous experience of working within a healthcare environment
- Experience of using hospital systems
Communication
Essential
- Have a good standard of English language both written and oral
Skills
Essential
- Evidence of using PC/good computer skills
Planning and organisation skills
Essential
- Planning and organisation of daily work tasks
Equality and diversity
Essential
- Able to demonstrate a commitment and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
specific role criteria
Essential
- Caring and compassionate
- Able to cope in stressful and demanding situations
- Ability to uphold confidentiality
- Able to handle difficult situations discreetly and patiently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
