Job summary
An exciting opportunity has arisen for a pathway coordinator on a 12 month fixed term maternity cover basis within the General Surgery department based at the LRI, however cross site working will be required.
The team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high-quality service to patients and clinical staff. You will be part of a team of Pathway coordinators working to provide a seamless clinical booking service and administration support to the wider team. You will need to have a flexible approach and a commitment to working as part of a busy team.
We are welcoming applicants that don't have NHS experience however have transferable administrative/customer service skills. You must be able to demonstrate our Trust Values and be willing to learn, and embrace new challenges.
The successful candidate will be a conscientious and enthusiastic team player with excellent organisational and communication skills. A positive attitude is essential within our friendly and dynamic team.
Main duties of the job
The main duties for the Pathway Coordinator are:
- Booking patient appointments
- Prepping clinics
- Sitting clinics
- Monitoring waiting lists
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
The post holder will be responsible for by making sure all relevant paperwork, medical notes and letters are available for patient appointments.
- Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, is requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
- Adhere to the appropriate guidelines for the overbooking of clinics.
- Search for and request all missing notes in line with CMG guidelines, including information from other hospitals.
- Liaise with Patient Pathway Coordinators, Medical Secretaries and clinical staff in connection with changes to appointments or the taking down or reducing of clinics.
- Deal with queries and enquiries regarding appointments.
- Provide a reception service to the patients attending appointments, utilising the relevant information system to document their arrival, appointment timescales (for instance, time spent in pre-assessment where required), and any outcomes and follow-on actions, at the end of their consultation.
- Check the patient demographic information at the appointment, ensuring that hospital notes and clinical systems are updated accordingly, to ensure an accurate patient record.
- Monitor appointment waiting times, ensuring that patients are informed of any delays.
- To be responsible for the timeliness, accuracy and integrity of the data recorded on paper and electronic systems.
- Input/transfer case note data onto the relevant IT system to ensure that case note tracking is complete, accurate and up to date.
- Update the relevant IT system with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.
- Ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
- Ensure that all case notes and patient records are maintained in good condition, thus preventing the loss, or misplacing, of patient information.
- Follow up any investigations and results not received to prevent unnecessary delays to patients.
- Validate patient information on an ongoing basis to ensure an accurate patient record is maintained.
Job description
Job responsibilities
The post holder will be responsible for by making sure all relevant paperwork, medical notes and letters are available for patient appointments.
- Prepare patient lists from the relevant information system in advance of the clinic, in line with departmental procedures and timescales, ensuring that all additional documentation, such as x-rays, additional notes, and letters, is requested with sufficient notice to ensure that all relevant information is included in the hospital notes at the patient appointment.
- Adhere to the appropriate guidelines for the overbooking of clinics.
- Search for and request all missing notes in line with CMG guidelines, including information from other hospitals.
- Liaise with Patient Pathway Coordinators, Medical Secretaries and clinical staff in connection with changes to appointments or the taking down or reducing of clinics.
- Deal with queries and enquiries regarding appointments.
- Provide a reception service to the patients attending appointments, utilising the relevant information system to document their arrival, appointment timescales (for instance, time spent in pre-assessment where required), and any outcomes and follow-on actions, at the end of their consultation.
- Check the patient demographic information at the appointment, ensuring that hospital notes and clinical systems are updated accordingly, to ensure an accurate patient record.
- Monitor appointment waiting times, ensuring that patients are informed of any delays.
- To be responsible for the timeliness, accuracy and integrity of the data recorded on paper and electronic systems.
- Input/transfer case note data onto the relevant IT system to ensure that case note tracking is complete, accurate and up to date.
- Update the relevant IT system with any suspensions, cancellations and DNAs ensuring any required actions are completed in line with CMG and Trust-wide policies.
- Ensure that all investigation results are signed by a member of the medical staff before filing in case notes.
- Ensure that all case notes and patient records are maintained in good condition, thus preventing the loss, or misplacing, of patient information.
- Follow up any investigations and results not received to prevent unnecessary delays to patients.
- Validate patient information on an ongoing basis to ensure an accurate patient record is maintained.
Person Specification
Training & Qualifications
Essential
- GCSEs in English and Maths or equivalent, eg NVQ
Experience
Essential
- Previous experience in an administrative role where patient/customer care was a job requirement.
Desirable
- Awareness of national policy concerning patient care and developments within the Trust.
Communication and relationship skills
Essential
- Flexible Good verbal and written communication skills.
- Effective team worker
- Deals with situations with tact and diplomacy.
- Able to deal with personal information with sensitivity, adhering to data protection laws
- Ensures professional behaviour and integrity at all times.
Planning and organisation skills
Essential
- Sound organisational skills - able to work under pressure and prioritise work.
- Able to solve problems and take preventative actions, referring to others where appropriate.
Person Specification
Training & Qualifications
Essential
- GCSEs in English and Maths or equivalent, eg NVQ
Experience
Essential
- Previous experience in an administrative role where patient/customer care was a job requirement.
Desirable
- Awareness of national policy concerning patient care and developments within the Trust.
Communication and relationship skills
Essential
- Flexible Good verbal and written communication skills.
- Effective team worker
- Deals with situations with tact and diplomacy.
- Able to deal with personal information with sensitivity, adhering to data protection laws
- Ensures professional behaviour and integrity at all times.
Planning and organisation skills
Essential
- Sound organisational skills - able to work under pressure and prioritise work.
- Able to solve problems and take preventative actions, referring to others where appropriate.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
