Job summary
Don't miss out on this exciting opportunity to be part of a new service!!
The POAC Pathway Co-ordinator role is a newly developed role to support the digitalisation of the pre-assessment process and help the service deliver the newly implemented national requirements to the Elective Surgical Pathway.
Post holders must possess a wide range of experience and knowledge of clinical and organisational administrative duties.
This role is pivotal to the service functioning in a seamless efficient, effective manner and ensuring high quality standards to ensure patients safety for surgery.
This role requires excellent communication and interpersonal skills as the POAC Pathway Coordinator networks with so many different departments and staff within the Trust and outside agencies.
The Co-ordinator is often a point of contact for patients so patient care is paramount to delivering best possible service.
If you are interested in a new challenge and have excellent interpersonal skills, enjoy working as part of a team, are self-motivated and show initiative, this role may be the opportunity you are looking for.
Please ensure you have evidence of the required qualifications as per the person specification as you will be required to present these should you be successful.
Main duties of the job
The POAC Pathway Co-ordinator role is a newly developed role to support the digitalisation of the pre-assessment process and help the service deliver the newly implemented national requirements to the Elective Surgical Pathway.
Working closely and as part of a team with nursing, administrative, medical and management staff, the post holder will be responsible for ensuring the effective day-to-day administration and coordination of clerical procedures and working practices within the service, in line with national requirements and CMG policies and guidelines.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
-
The post holder will be responsible for ensuring effective co-ordination of all elective surgical pathway services within the Directorate in line with National Policy and locally agreed guidelines.
-
To be a point of contact for patients so patient care is paramount to delivering best possible service.
-
Work closely and as part of a team with nursing, administrative, medical and management staff associated with each clinic.
-
Ensuring the effective day-to-day administration and coordination of clerical procedures and working practices within the service, in line with national requirements and CMG policies and guidelines.
-
To coordinate and manage POA appointments and follow-ups as necessary
-
To ensure patient appointments are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone as appropriate.
please see job description/person specification for further details on the role
Job description
Job responsibilities
-
The post holder will be responsible for ensuring effective co-ordination of all elective surgical pathway services within the Directorate in line with National Policy and locally agreed guidelines.
-
To be a point of contact for patients so patient care is paramount to delivering best possible service.
-
Work closely and as part of a team with nursing, administrative, medical and management staff associated with each clinic.
-
Ensuring the effective day-to-day administration and coordination of clerical procedures and working practices within the service, in line with national requirements and CMG policies and guidelines.
-
To coordinate and manage POA appointments and follow-ups as necessary
-
To ensure patient appointments are arranged in conjunction with agreed booking procedures, and patients informed by post or telephone as appropriate.
please see job description/person specification for further details on the role
Person Specification
Training & Qualifications
Essential
- GCSEs in English and Maths or equivalent, ie NVQ
Experience
Essential
- Previous experience working in a patient or customer care environment
- Demonstrate strong organisational skills
- Knowledge of computer systems
Desirable
- Experience of booked elective patient admission process
- Awareness of NHSE/GIRFT policies concerning Early Screening programme and developments within the Trust
Communication
Essential
- Excellent communication and interpersonal skills, both verbal and written
Skills
Essential
- Able to deal with personal information with sensitivity, always respecting privacy and dignity
- Able to solve problems, use initiative and take preventative actions, referring to others where appropriate
- Ensures personal, professional behaviour and integrity at all times
Equality, Diversity & Inclusion
Essential
- Able to demonstrate a commitment and understanding the importance of treating all individuals with dignity and respect appropriate to individual needs appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Commitment to Trust Values & Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Person Specification
Training & Qualifications
Essential
- GCSEs in English and Maths or equivalent, ie NVQ
Experience
Essential
- Previous experience working in a patient or customer care environment
- Demonstrate strong organisational skills
- Knowledge of computer systems
Desirable
- Experience of booked elective patient admission process
- Awareness of NHSE/GIRFT policies concerning Early Screening programme and developments within the Trust
Communication
Essential
- Excellent communication and interpersonal skills, both verbal and written
Skills
Essential
- Able to deal with personal information with sensitivity, always respecting privacy and dignity
- Able to solve problems, use initiative and take preventative actions, referring to others where appropriate
- Ensures personal, professional behaviour and integrity at all times
Equality, Diversity & Inclusion
Essential
- Able to demonstrate a commitment and understanding the importance of treating all individuals with dignity and respect appropriate to individual needs appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Commitment to Trust Values & Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
