Job summary
We are looking for a friendly, self-motivated individual to join our team as ward clerk on NRU/BIU
You will be providing administrative support as well asthe first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
Using the Trust's IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
The ward will be a busy and demanding working environment, but the successful applicant will join a strong & supportive team. The successful applicant will be required to work on their own initiative, managing their own workload, as well as being part of a team.
Applicants must be computer literate, and have excellent communication & interpersonal skills. Experience of working in an NHS environment would be an advantage
Main duties of the job
-
Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls
-
Using the Trust's IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward
-
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked
-
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: - we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
-
Produce temporary files for patients admitted onto the ward .
-
Using the Trusts IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward.
-
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
-
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
-
Ensure patient labels are attached to every document within the patient file.
-
Complete front sheets for the notes showing dates of admissions and discharges.
-
Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
-
Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
-
Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
-
Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them.
-
To be able to organise time effectively
-
The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
-
To be able to remain calm under pressure.
-
The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
Please see attached job description and person specification for full details of the job role.
Job description
Job responsibilities
-
Produce temporary files for patients admitted onto the ward .
-
Using the Trusts IT systems ensure patient case notes and relevant paperwork are updated and readily available, filed correctly in the ward trolley for the entirety of the patients stay on the ward.
-
Use the trust IT systems to reflect patient movements including admit, transfer and discharge patients and clinical attendances, always make sure the patient demographics are up to date and follow up appointments are booked.
-
Register new patients, source and retrieve case notes from the trust and other hospitals liaising with the medical records department.
-
Ensure patient labels are attached to every document within the patient file.
-
Complete front sheets for the notes showing dates of admissions and discharges.
-
Merge paper case notes and supply comprehensive paper records to the clinical coding team to ensure activity is recorded correctly.
-
Ensure all discharge summaries (written by doctors) are completed correctly and all laboratory results are filled in the case notes after being checked and signed by doctors
-
Be the first point of contact for staff, visitors and callers, respond to enquiries as appropriate and answering and directing calls.
-
Ensure messages are passed on to patients from their relatives and messages given to the clinical team to call patients next of kin to update them.
-
To be able to organise time effectively
-
The post holder should be able to communicate effectively with a variety of people remaining courteous at all times, especially when dealing with patients & relatives.
-
To be able to remain calm under pressure.
-
The post holder must be an excellent team player who works closely with colleagues to deliver a smooth sufficient service
Please see attached job description and person specification for full details of the job role.
Person Specification
Training and Qualifications
Essential
- Good standard of written and spoken English
- Basic Computer Skills
Desirable
- Computer / typing / secretarial course
Experience
Essential
- Experience of working with the general public
- Basic knowledge of clerical duties
Desirable
- previous experience of clerical duties in a health care setting
Communication and Relationship Skills
Essential
- Able to cope in stressful and demanding situations
- Ability to uphold confidentiality
- Able to prioritise and work in multi-disciplinary team
- Able to communicate effectively and sensitive to needs
- Must be able to use own initiative
Desirable
- Demonstrates motivation to learn
Person Specification
Training and Qualifications
Essential
- Good standard of written and spoken English
- Basic Computer Skills
Desirable
- Computer / typing / secretarial course
Experience
Essential
- Experience of working with the general public
- Basic knowledge of clerical duties
Desirable
- previous experience of clerical duties in a health care setting
Communication and Relationship Skills
Essential
- Able to cope in stressful and demanding situations
- Ability to uphold confidentiality
- Able to prioritise and work in multi-disciplinary team
- Able to communicate effectively and sensitive to needs
- Must be able to use own initiative
Desirable
- Demonstrates motivation to learn
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
