Job summary
The Orthopaedic inpatient waiting list team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high quality service to patients and medical staff. You will be part of a team of coordinators who offer inpatient management services and you will need to have a flexible approach and a commitment to working as part of a team.
Main duties of the job
To perform well in this position you will need to be reliable, a good team player and be able to use your initiative. You should be able to prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires.
Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.
The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer-focused environment.
Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and a proven working knowledge of Microsoft Office packages.
Full training will be provided for our specialist software. This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
The main responsibilities of a waiting list coordinator are to effectively manage and utilise the theatre lists with all this entails:
- Waiting list slips need to be added accurately on to HISS within 24 hours of receipt.
- Ensure patients are added to ORMIS as soon as they are booked and that the procedure OSPC codes, times and alerts are on and correspond accurately to what is in the diary and on ORMIS system.
- Manage own Consultants and colleague's cancellations in their absence and rebook where appropriate.
- Maximise utilisation of theatre allocation operating time . Ensure your theatre lists are booked at least 3 weeks in advance and all booked lists are sent to the consultant to review so that any follow-up required can be addressed before the TCI date.
- Ensure all pre op appointments are booked and attended and any instructions from Pre op assessment are forwarded on to relevant clinical and non clinical staff members.
- To answer the phones in a timely manner and be kind and understanding to the patients as many have been waiting a long time for their surgery.
- Team work is essential and you will need good communication skills to effectively deliver good patient care. You will be communicating with both clinical and non clinical team members.
Job description
Job responsibilities
The main responsibilities of a waiting list coordinator are to effectively manage and utilise the theatre lists with all this entails:
- Waiting list slips need to be added accurately on to HISS within 24 hours of receipt.
- Ensure patients are added to ORMIS as soon as they are booked and that the procedure OSPC codes, times and alerts are on and correspond accurately to what is in the diary and on ORMIS system.
- Manage own Consultants and colleague's cancellations in their absence and rebook where appropriate.
- Maximise utilisation of theatre allocation operating time . Ensure your theatre lists are booked at least 3 weeks in advance and all booked lists are sent to the consultant to review so that any follow-up required can be addressed before the TCI date.
- Ensure all pre op appointments are booked and attended and any instructions from Pre op assessment are forwarded on to relevant clinical and non clinical staff members.
- To answer the phones in a timely manner and be kind and understanding to the patients as many have been waiting a long time for their surgery.
- Team work is essential and you will need good communication skills to effectively deliver good patient care. You will be communicating with both clinical and non clinical team members.
Person Specification
Qualifications/Experience
Essential
- 1 Year NHS Experience
- Experience of dealing with patients
Desirable
- Understanding medical terminology
- Medical Admin experience
Communication skills
Essential
- Effective communication skills
- Team player
Desirable
- Exposure to dealing with complaints and handling difficult situations
Analytical skills and judgement skills
Essential
- Ability to act on own initiative without close supervision
- Ability to work under pressure
Planning and Organisation Skills
Essential
- Able to prioritise workload
- Able to work to a deadline
Person Specification
Qualifications/Experience
Essential
- 1 Year NHS Experience
- Experience of dealing with patients
Desirable
- Understanding medical terminology
- Medical Admin experience
Communication skills
Essential
- Effective communication skills
- Team player
Desirable
- Exposure to dealing with complaints and handling difficult situations
Analytical skills and judgement skills
Essential
- Ability to act on own initiative without close supervision
- Ability to work under pressure
Planning and Organisation Skills
Essential
- Able to prioritise workload
- Able to work to a deadline
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
