Job summary
Do you have experience of working in an administration and customer facing role?
Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team?
Our service is expanding and we are entering an exciting period of change and development.We are therefore recruiting to a number of band 3 waiting list coordinator roles in our endoscopy admin team across the Leicester Hospitals.
This role will require you to support our admin manager and deputy admin manager by overseeing and coordinating the workflow of our band 2 admin assistants. You will be required to work as a coordinator and also undertake booking for our more complex endoscopy procedures. You will be required to have previous experience of working in a busy office environment with understanding of waiting lists and referral to treatment targets.
You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard service and patient experience.
If you are interested and have the relevant skills and experience we would like to hear from you.
Main duties of the job
To ensure that all endoscopy referral forms received are recorded onto the Patient Administration System within 24 hours.
Arrange appointment dates with the patient in person, by telephone or by letter within specified timeframes.
To be accountable for ensuring that the patients 18 week RTT are maintained and that all diagnostic timescales are met, including 2 week wait pathways.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
-
Co-ordinate the cancer 2 week wait referrals using the agreed processes to appropriate hospital sites, recording activity as identified.
-
Ensure that all patient referrals for endoscopy are added to the assigned waiting lists appropriately.
-
Be the contact point for named clinicians in relation to booking/ list queries
-
Be aware of the relevant case mix of patients for the different sessions when booking appointments to ensure all lists are fully utilised.
-
Ensure emergency and non-routine demands for appointments are dealt with promptly and effectively.
-
Change/bring forward appointments as necessary ensuring that all systems are updated accurately
-
Provide an informative, accurate and courteous telephone enquiry service to health and social professionals.
-
Contact patients to agree their admission date and time making sure treatment is within their 18 week pathway. Offering earlier dates when required in order to meet the 18 week deadline.
-
Answer telephone enquiries in a polite and efficient manner, as necessary and within the booking guidelines and be flexible to provide a call-centre type service as appropriate.
-
To liaise with nursing and admin staff regarding pre-op assessment dates for patients.
-
To ensure that the data inputted onto HISS/SOLUS is correct and as complete as possible.
-
To actively source missing data from the patients record on HISS/SOLUS, via such means as is necessary.
-
Accurate RTT Management for deliverance of patient pathway and diagnostic targets.
-
Validation of PTL/Data Quality reports as required
Please see job description/person specification for full details on the role.
Job description
Job responsibilities
-
Co-ordinate the cancer 2 week wait referrals using the agreed processes to appropriate hospital sites, recording activity as identified.
-
Ensure that all patient referrals for endoscopy are added to the assigned waiting lists appropriately.
-
Be the contact point for named clinicians in relation to booking/ list queries
-
Be aware of the relevant case mix of patients for the different sessions when booking appointments to ensure all lists are fully utilised.
-
Ensure emergency and non-routine demands for appointments are dealt with promptly and effectively.
-
Change/bring forward appointments as necessary ensuring that all systems are updated accurately
-
Provide an informative, accurate and courteous telephone enquiry service to health and social professionals.
-
Contact patients to agree their admission date and time making sure treatment is within their 18 week pathway. Offering earlier dates when required in order to meet the 18 week deadline.
-
Answer telephone enquiries in a polite and efficient manner, as necessary and within the booking guidelines and be flexible to provide a call-centre type service as appropriate.
-
To liaise with nursing and admin staff regarding pre-op assessment dates for patients.
-
To ensure that the data inputted onto HISS/SOLUS is correct and as complete as possible.
-
To actively source missing data from the patients record on HISS/SOLUS, via such means as is necessary.
-
Accurate RTT Management for deliverance of patient pathway and diagnostic targets.
-
Validation of PTL/Data Quality reports as required
Please see job description/person specification for full details on the role.
Person Specification
Training and Qualifications
Essential
- GCSE Maths and English at Grade C/4 or above
Desirable
- NVQ or Equivalent Qualification in Administration or evidence of Further Education Knowledge of 18 week Referral to Treatment Targets
Experience
Essential
- Experience of Working in a patient environment
Desirable
- Experience of coorindating a team or workflow
Communication
Essential
- Excellent Communication and Interpersonal Skills
Person Specification
Training and Qualifications
Essential
- GCSE Maths and English at Grade C/4 or above
Desirable
- NVQ or Equivalent Qualification in Administration or evidence of Further Education Knowledge of 18 week Referral to Treatment Targets
Experience
Essential
- Experience of Working in a patient environment
Desirable
- Experience of coorindating a team or workflow
Communication
Essential
- Excellent Communication and Interpersonal Skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
