Combined Service Coordinator

University Hospitals of Leicester NHS Trust

This job is now closed

Job summary

Are you a warm, friendly and approachable person who understands the impact of what you do? Are you excited aboutbeing part of a very friendly and dynamic team? We are looking to appoint outstanding individuals with effective interpersonal skills who can be empathic to both patients and colleagues and have a real drive for commitment to customer service.

You will be responsible for coordinating the patient pathway from booking radiology appointments to receiving patients on reception. You will be a well organised, and self-motivated individual with good communication skills, who enjoys working as part of a team

You will co-ordinate and manage the reception, appointments service and audio and direct dictation of clinical reports, incorporating the clerical, administrative and secretarial aspects associated with the complex procedures we offer.

Previous experience in a healthcare setting would be an advantage however not essential as full training will be provided, we encourage applications from all backgrounds.

Make this your golden opportunity for an interesting and rewarding career in the NHS!

Main duties of the job

To ensure that all patients, visitors and members of staff are received in a prompt, courteous and pleasant manner
Liaising with professional colleagues to ensure suitable triaging of referrals in a timely and appropriate fashion
Receive and open incoming post for your core service taking appropriate action as necessary.
Ensuring effective and efficient completion of the appointment process for your core service. Ensuring systems are appropriately updated in a timely and accurate fashion to track the patient episode and specify location of imaging information.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

high-quality care for all,
being a great place to work,
partnerships for impact, and
research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

we are compassionate,
we are proud,
we are inclusive, and
we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Date posted

11 October 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

358-6642717-CSI

Job locations

Glenfield Hospital/Cross Site

Leicester

LE1 5WW

Job description

Job responsibilities

Notify the Administration Team Leader of trends in referral patterns and any unexpected or unplanned activity.
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer.

please see job description/person specification for further details on the role

Job description

Job responsibilities

Notify the Administration Team Leader of trends in referral patterns and any unexpected or unplanned activity.
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities
Be responsible for ensuring patient waiting times are consistent with those published and are in line with departmental service priorities.
Highlight areas for improvement and action in agreement with Administration Team Leader, implement changes where appropriate.
Housekeep Imaging reports to end the patient episode ensuring all reports are forwarded to relevant referrer.

please see job description/person specification for further details on the role

Person Specification

Education/Qualifications

Essential

Educated to at least Grade C/4 in English and Maths

Knowledge

Essential

Clear understanding of the Data Protection Act

Desirable

Understanding of Radiology IT systems in place
Awareness of Medical Terminology

IT skills and knowledge

Essential

IT knowledge and experience of using multiple IT systems

Desirable

UHL hospital system experience

Excellent communication skills

Essential

Communication skills evidenced in application

Organisation and Initiative

Essential

Pays close attention to detail
Able to prioritise workload to meet deadlines
Able to work under pressure

Desirable

Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected

Person Specification

Education/Qualifications

Essential

Educated to at least Grade C/4 in English and Maths

Knowledge

Essential

Clear understanding of the Data Protection Act

Desirable

Understanding of Radiology IT systems in place
Awareness of Medical Terminology

IT skills and knowledge

Essential

IT knowledge and experience of using multiple IT systems

Desirable

UHL hospital system experience

Excellent communication skills

Essential

Communication skills evidenced in application

Organisation and Initiative

Essential

Pays close attention to detail
Able to prioritise workload to meet deadlines
Able to work under pressure

Desirable

Demonstrated evidence in application to use initiative and make decisions as can reasonably be expected

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.