Customer Service Advisors

Job summary

We are currently recruiting for two Customer Service Advisor's to work in our busy 24/7 Facilities Helpdesk. This is a permanent fulltime vacancy of 37.50 hours per week. The hours are on a rotational shift pattern, which will include working the below:

0700-1500

0800-1600

1100-1900

1500-2200

2200-0600

You will be expected to work 5 out of the 7; with 2 days of in the week when you are working the weekend.

We are looking for a well-organised person with excellent interpersonal skills to work in our Helpdesk. You will be the first point of contact for all facilities related queries. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years' experience in a Call Centre/Helpdesk environment or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.

Main duties of the job

We are currently recruiting for two Customer Service Advisor's to work in our busy 24/7 Facilities Helpdesk.

This is a permanent fulltime vacancy of 37.50 hours per week. The hours are on a rotational shift pattern, which will include working the below:

0700-1500

0800-1600

1100-1900

1500-2200

2200-0600

You will be expected to work 5 out of the 7; with 2 days of in the week when you are working the weekend.

We are looking for a well-organised person with excellent interpersonal skills to work in our Helpdesk. You will be the first point of contact for all facilities related queries. It is essential that you have excellent communication skills and a good telephone manner. Experience of working in a customer focused environment, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years' experience in a Call Centre/Helpdesk environment or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed to fill gaps during our busy period and to cover for sickness and annual leave at short notice. During the first few weeks flexibility will be required when you will need to attend training sessions and shadow other staff members.

About us

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals:

• high-quality care for all,
• being a great place to work,
• partnerships for impact, and
• research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

• we are compassionate,
• we are proud,
• we are inclusive, and
• we are one team

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester

Infirmary Square

Leicester

LE1 5WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester

Infirmary Square

Leicester

LE1 5WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

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