Job summary
The East Midlands Planned Care Centre (EMPCC) is a new facility at Leicester General Hospital, designed to play a key role in reducing long waits for treatment.
The EMPCC gives UHL a unique opportunity to transform how we deliver planned care services across the region. Our ambition supports excellence, innovation, and patient choice, leading the way regionally and nationally to establish the centre as a benchmark for others.
Crucially, the EMPCC will enable us to continue to deliver planned care even during the busiest periods for the parts of our hospital which focus on urgent and emergency care. This means we expect to see around 100,000 units of patient activity every year, focusing on high volume, low complexity activity. An elective hospital for the future, the EMPCC will deliver high quality care, help us to reduce health inequity and bring care closer to some of our deprived areas.
We are excited to start recruiting for a Housekeeper within the Surgical Daycase Unit and we would encourage anyone looking for a new challenge, wanting to work in a dynamic team, in a brand new, state of the art facilities to embrace this fantastic opportunity.
Part and full time positions considered, there will be a requirement to work a range of shifts including early and late shifts, with some elements of weekend working as well.
Main duties of the job
We require a dedicated and enthusiastic workforce committed to leading the way in innovative healthcare. We are assembling a highly motivated team of the very best professionals. If you have got the right commitment, passion, and personality with an ambition to work differently to transform elective care we welcome your application.
We require a well-motivated and enthusiastic individual to work as the Housekeeper within the Surgical Daycase Unit within the EMPCC. This role includes the undertaking of daily organisation, maintaining stock levels, providing meals to the patients and cleanliness of the environment.
You will be working with a fantastic and supportive team who will be happy to assist you as settle within the team. Regular feedback and one-to-one will be provided by your manager to ensure that you stay happy in your job.
Duties include stocking up, maintenance of equipment, also including general housekeeping of the unit. It is essential that you are able to work in an orderly and systematic manner, possess good literacy, IT, numeracy, communication and organisational skills.
You should have a caring attitude, as well as the ability to work effectively under direction as part of a multidisciplinary team.
You should possess excellent communication skills and the ability to liaise across multi agencies and multi-disciplinary departments.
Experience of working with the general public is essential.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
- Undertake the collection, ordering and distribution of patient food in a timely manner at appropriate meal times.
- Taking menu orders directly from patients.
- Taking delivery of food trolleys.
- The serving of food trays directly to the patient.
- Preparing patients for their meal and directly assisting patients assessed as suitable by the Registered Nurse.
- The collection and return of trays to food trolleys, noting what patients have/have not eaten and report, where necessary to the nurse in charge.
- Completing bedside food and drink charts.
- Prepare and distribute water jugs to patients as required.
- Prepare and distribute hot and cold drinks to patients as required.
- Responsible on behalf of the Ward/Unit Manager for the correct care of ward mattresses and to assist the ward team with bed making.
- Ensure housekeeping and day-to-day management of the kitchen is maintained in that:
- The area, including any utensils, is clean and fit for use
- The refrigerator temperature is recorded daily
- Any consumable items are properly stored and within date
- The ice/milk/drinks machines are cleaned and checked as per policy and guidelines at hospital site.
- Monitor the adequacy of linen deliveries, reporting defects or inadequate supplies to the Ward/Unit Manager or nurse in charge of shift.
- Keep the sluice and utility areas tidy and bag soiled linen in accordance with Trust policy.
- To always act in a responsible and safe manner while in the wards and encourage a warm and welcoming environment for patients, staff, and visitors.
- Always promote and practise the highest standards of hygiene and the prevention and control of infection.
- Assist the team to maintain the highest standards of cleanliness of clinical based medical equipment i.e. dressing trolleys, drip stands.
- Ensure and monitor that repairs are reported and carried out as quickly as possible on any broken equipment.
- Monitor the clinical areas state of cleanliness, tidiness and carry out any other minor housekeeping duties as required, i.e. remove rubbish and tidy bedside lockers and tables.
- Undertake the timely cleaning of a patients bed space / bed / patient locker to assist in patient flow. Assist in the undertaking of tasks as specified in the work schedule for the environment.
- Participate in appropriate audits, i.e. clinical waste, family and friends under the direction of the Ward/Unit Manager or as delegated by the multi-disciplinary team.
- Evaluate each water outlet within clinical area, flush if required and report to the Estates department via the electronic process.
- Take responsibility for maintaining own and others health, safety and security and report to the Matron or Ward/Unit Manager any matters relating to safety or security.
- Carry out duties in accordance with the Health and Safety at Work Act 1971.
- Move and handle patients and goods in ways that promote the health of the patient and care team and self and are consistent with legislation.
- Assist and maintain safe and hazard-free area of work.
- Adhere to Trust policies, procedures and guidelines and promote the compliance of others.
- To provide and receive routine information, which requires tact or skills in persuasion where there are barriers to understanding.
- Maintain healthy working relationships with the team, patients, and relatives.
- Communicate and liaise effectively with nursing, domestic and catering staff and the multi-disciplinary team always using both verbal and non-verbal communication skills.
- To observe the need for professionalism in both confidential and cultural issues.
- To maintain a level of communication that is clear towards colleagues and patients.
- To greet visitors and professionals in a courteous manner.
- Act in a professional manner and always adhere to the UHL uniform policy.
- Assist in ordering, monitoring, and maintaining clinical area stocks of medical supplies and sundries as required.
- Use health-related information only for its intended purpose and in accordance with the Data Protection Act.
- Ensure confidentiality is always maintained and information relating to patient and personnel is used only in connection with authorised duties.
Job description
Job responsibilities
- Undertake the collection, ordering and distribution of patient food in a timely manner at appropriate meal times.
- Taking menu orders directly from patients.
- Taking delivery of food trolleys.
- The serving of food trays directly to the patient.
- Preparing patients for their meal and directly assisting patients assessed as suitable by the Registered Nurse.
- The collection and return of trays to food trolleys, noting what patients have/have not eaten and report, where necessary to the nurse in charge.
- Completing bedside food and drink charts.
- Prepare and distribute water jugs to patients as required.
- Prepare and distribute hot and cold drinks to patients as required.
- Responsible on behalf of the Ward/Unit Manager for the correct care of ward mattresses and to assist the ward team with bed making.
- Ensure housekeeping and day-to-day management of the kitchen is maintained in that:
- The area, including any utensils, is clean and fit for use
- The refrigerator temperature is recorded daily
- Any consumable items are properly stored and within date
- The ice/milk/drinks machines are cleaned and checked as per policy and guidelines at hospital site.
- Monitor the adequacy of linen deliveries, reporting defects or inadequate supplies to the Ward/Unit Manager or nurse in charge of shift.
- Keep the sluice and utility areas tidy and bag soiled linen in accordance with Trust policy.
- To always act in a responsible and safe manner while in the wards and encourage a warm and welcoming environment for patients, staff, and visitors.
- Always promote and practise the highest standards of hygiene and the prevention and control of infection.
- Assist the team to maintain the highest standards of cleanliness of clinical based medical equipment i.e. dressing trolleys, drip stands.
- Ensure and monitor that repairs are reported and carried out as quickly as possible on any broken equipment.
- Monitor the clinical areas state of cleanliness, tidiness and carry out any other minor housekeeping duties as required, i.e. remove rubbish and tidy bedside lockers and tables.
- Undertake the timely cleaning of a patients bed space / bed / patient locker to assist in patient flow. Assist in the undertaking of tasks as specified in the work schedule for the environment.
- Participate in appropriate audits, i.e. clinical waste, family and friends under the direction of the Ward/Unit Manager or as delegated by the multi-disciplinary team.
- Evaluate each water outlet within clinical area, flush if required and report to the Estates department via the electronic process.
- Take responsibility for maintaining own and others health, safety and security and report to the Matron or Ward/Unit Manager any matters relating to safety or security.
- Carry out duties in accordance with the Health and Safety at Work Act 1971.
- Move and handle patients and goods in ways that promote the health of the patient and care team and self and are consistent with legislation.
- Assist and maintain safe and hazard-free area of work.
- Adhere to Trust policies, procedures and guidelines and promote the compliance of others.
- To provide and receive routine information, which requires tact or skills in persuasion where there are barriers to understanding.
- Maintain healthy working relationships with the team, patients, and relatives.
- Communicate and liaise effectively with nursing, domestic and catering staff and the multi-disciplinary team always using both verbal and non-verbal communication skills.
- To observe the need for professionalism in both confidential and cultural issues.
- To maintain a level of communication that is clear towards colleagues and patients.
- To greet visitors and professionals in a courteous manner.
- Act in a professional manner and always adhere to the UHL uniform policy.
- Assist in ordering, monitoring, and maintaining clinical area stocks of medical supplies and sundries as required.
- Use health-related information only for its intended purpose and in accordance with the Data Protection Act.
- Ensure confidentiality is always maintained and information relating to patient and personnel is used only in connection with authorised duties.
Person Specification
Work Experience
Desirable
- Experience working in a housekeeping role
Work Experience
Desirable
- Experience working in the NHS
Essential
Essential
Essential
Essential
- Working in a public facing organisation
Person Specification
Work Experience
Desirable
- Experience working in a housekeeping role
Work Experience
Desirable
- Experience working in the NHS
Essential
Essential
Essential
Essential
- Working in a public facing organisation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
