Job summary
SNR Medical Team Administrator - Are you looking for an interesting and varied secretarial position within a busy department? If so, then this could be just the role for you!
The successful candidate will have excellent audio typing skills and experience of working in a medical office/clerical environment. Experience with healthcare IT systems is desirable but not essential as full training in these specialist skills will be given.
The duties are varied and include the typing of clinic letters and the administrative and secretarial requirements of a busy department.You will be a well-motivated team member, able to priorties and work accurately and efficiently on your own initiative with minimal supervision. You must be able to demonstrate excellent written, typing and verbal communication skills.
Provide a first point of contact for all levels of staff, patients and their relatives for the Clinical / Medical Teams. This will include advice and support to patients and their careers in relation to their appointments, treatment and diagnosis ensuring that at all times confidentiality and data protection are not breached.
Main duties of the job
- To provide leadership for the clinical facing administration teams, and may undertake day to day supervision of the Medical Administration Team/s, induction and training of the Medical Team Administrators.
- Often being the first point of contact for patients the role is intrinsically linked to the patient journey by supporting the clinical multi-disciplinary team, in line with the UHL Values.
- To provide a full secretarial and administrative support service to the clinical / medical team/s.
- To monitor and ensure clinical correspondence is produced and compliant with the Trust quality standards.
- To provide support and guidance to patients, carers, relatives, companyrepresentatives and others making contact with the service.
- To organise complex activities / programmes.
- To chase diagnostics reports in timely manner
Please see job description/person specification for full details on the role.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
The detailed job description and main responsibilities are included as an attachment to this advert.
Job description
Job responsibilities
- To provide a courteous and professional service in line with Trust standards at all times, with respect to communication to patients, colleagues and service users.
- Responsible for the initial handling of complaints or other information requests coming into the clinical office.
- To work on own initiative to answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis) in accordance with defined protocols, and providing support, coaching and guidance to the clinical administrative team/s.
- To work within a team ensuring cover is provided at all times to maintain an essential service.
- To actively participate in the sharing of skills and experience in the clinic team associated with each speciality aiding the spread of good practice throughout the team.
- To attend in-service training or meetings to ensure that skills and knowledge are kept up-to-date and appropriate to the post
- To attend all mandatory training as required by the CMG/Trust
- Any other duties commensurate with the role and service needs.
Please see job description for full details on the role
Job description
Job responsibilities
- To provide a courteous and professional service in line with Trust standards at all times, with respect to communication to patients, colleagues and service users.
- Responsible for the initial handling of complaints or other information requests coming into the clinical office.
- To work on own initiative to answer queries regarding patients results (for example, results from MRIs and ensure these are picked up from the relevant department on a regular basis) in accordance with defined protocols, and providing support, coaching and guidance to the clinical administrative team/s.
- To work within a team ensuring cover is provided at all times to maintain an essential service.
- To actively participate in the sharing of skills and experience in the clinic team associated with each speciality aiding the spread of good practice throughout the team.
- To attend in-service training or meetings to ensure that skills and knowledge are kept up-to-date and appropriate to the post
- To attend all mandatory training as required by the CMG/Trust
- Any other duties commensurate with the role and service needs.
Please see job description for full details on the role
Person Specification
Qualifications
Essential
- Educated to GCSE standard Math and English
Training & Qualification
Essential
- RSA III or equivalent typing/ NVQ III or equivalent
Communications Skills
Essential
- Excellent communication skills Ability to demonstrate tact and diplomacy Team player
Planning and organisation skills
Essential
- Able to act on own initiative and Ability to work without close supervision. Able to work under pressure
Experience
Essential
- Experience in admin area
- Knowledge of a range of secretarial procedures including diary management
- Knowledge of software programmes including MS Office
- Understanding of medical terminology
Desirable
- Understanding of medical terminology
- Medical administration experience
- At least one year working in a large company
Commitment to Trust Values & Behaviours
Essential
- Must be able to demonstrate behaviors' consistent with the Trust Values and Behaviours
Equality, Diversity and Inclusiom
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Person Specification
Qualifications
Essential
- Educated to GCSE standard Math and English
Training & Qualification
Essential
- RSA III or equivalent typing/ NVQ III or equivalent
Communications Skills
Essential
- Excellent communication skills Ability to demonstrate tact and diplomacy Team player
Planning and organisation skills
Essential
- Able to act on own initiative and Ability to work without close supervision. Able to work under pressure
Experience
Essential
- Experience in admin area
- Knowledge of a range of secretarial procedures including diary management
- Knowledge of software programmes including MS Office
- Understanding of medical terminology
Desirable
- Understanding of medical terminology
- Medical administration experience
- At least one year working in a large company
Commitment to Trust Values & Behaviours
Essential
- Must be able to demonstrate behaviors' consistent with the Trust Values and Behaviours
Equality, Diversity and Inclusiom
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs. All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
