Job summary
We are looking for a confident and enthusiastic Service Manager to work within General Surgery; the post will be cross site, requiring you to work flexibly.
The Gastrointestinal Surgery department at UHL is one of the largest such departments in the UK, covering a complex range of surgery from colorectal to hepatobiliary (HPB) for patients on both cancer and referral to treatment (RTT) pathways.
This role will help form a crucial part of the General Surgery management team and work closely with the other Service Manager, General Manager, Matrons and Head of Service.
General Surgery has two Service Manager posts and this vacancy will take lead responsibility for overseeing the non-admitted portion of the waiting list, with responsibility for all outpatient clinic activity.
Main duties of the job
Your responsibilities will span operational manager, service development, performance management, financial oversight, and quality governance.
As a proactive leader, you will drive continuous improvement initiatives, lead service improvement projects, and develop robust performance frameworks to exceed best practice guidelines. Financial acumen will be crucial as you manage budgets, implement cost reduction strategies, and ensure efficient service delivery within allocated resources.
You will lead a dedicated team, ensuring effective recruitment, retention, and development of staff aligned with Trust values and policies. Your role will involve managing staff performance, conducting appraisals, and fostering a culture of high morale and motivation.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: - we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Leadership:
Service Delivery:
-
To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General
-
To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and
-
To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where )
-
To ensure effective systems of communication are in place and utilised.
Performance:
Please see job description/person specification for full details on the role
Job description
Job responsibilities
Leadership:
Service Delivery:
-
To work collaboratively with others to identify and implement potential service improvements or developments, where necessary producing business cases for consideration by the CMG Management Team seeking advice and guidance from the General
-
To promote a culture in which multi-disciplinary teams strive for continuous quality improvement by recording and learning from mistakes and
-
To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the CMG, (and within and outside the Trust where )
-
To ensure effective systems of communication are in place and utilised.
Performance:
Please see job description/person specification for full details on the role
Person Specification
Formal Qualifications
Essential
- Educated to degree level or relevant experience
- Knowledge of the NHS in the acute sector, including change management and workforce redesign
- Knowledge on referral-to-treatment pathways and Cancer Pathways
Desirable
- Knowledge on surgical specialties and pathways
Experience
Essential
- Minimum 2 years' experience in a management role, including direct line management of staff
- Proven track record of performance measurement and management
- Experience of working/managing waiting lists
- Experience of delivering service change and improvement programmes
Desirable
- Experience working in an acute hospital trust
- Experience of working with elective pathways
- Experience of reporting on complex performance management information to senior management groups
Communication and relationship skills
Essential
- Excellent communications skills, both written and oral
- Ability to tailor communication methods depending on the audience
- Ability to motivate and empower staff
Desirable
- Ability to present complex data and information in a way which is easy to understand
Analytical and Judgement skills
Essential
- Prioritisation skills with the ability to manage competing demands
- Experience of working with complex data and reports
Desirable
- Ability to understand complex financial and clinical data
Organisational skills
Essential
- Track record of identifying problems and proposing and implementing solutions
- Track record of delivering to deadlines
Person Specification
Formal Qualifications
Essential
- Educated to degree level or relevant experience
- Knowledge of the NHS in the acute sector, including change management and workforce redesign
- Knowledge on referral-to-treatment pathways and Cancer Pathways
Desirable
- Knowledge on surgical specialties and pathways
Experience
Essential
- Minimum 2 years' experience in a management role, including direct line management of staff
- Proven track record of performance measurement and management
- Experience of working/managing waiting lists
- Experience of delivering service change and improvement programmes
Desirable
- Experience working in an acute hospital trust
- Experience of working with elective pathways
- Experience of reporting on complex performance management information to senior management groups
Communication and relationship skills
Essential
- Excellent communications skills, both written and oral
- Ability to tailor communication methods depending on the audience
- Ability to motivate and empower staff
Desirable
- Ability to present complex data and information in a way which is easy to understand
Analytical and Judgement skills
Essential
- Prioritisation skills with the ability to manage competing demands
- Experience of working with complex data and reports
Desirable
- Ability to understand complex financial and clinical data
Organisational skills
Essential
- Track record of identifying problems and proposing and implementing solutions
- Track record of delivering to deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
