Job summary
To provide a full administration service for the medical and nursing teams across the Fracture Clinic, Emergency Care Pathway, ensuring that the quality standards of the Trust are met.
Main duties of the job
To provide support and guidance to patients, carers, relatives, company representatives and others making contact with the service. To ensure and deliver a patient pathway in accordance with local and national guidelines in relation to the emergency care pathway.
To manage Fracture Clinic slot availability to ensure maximum efficiencies within the service to agreed templates ensuring annual leave impact on clinic utilisation is managed in a timely manner.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
You will be required to manage referrals and make new / follow-up appointments ensuring full utilisation of the clinics available.
You will be part of a supportive team working in a busy and challenging environment. You will work closely with medical, nursing and administrative colleagues to provide the best possible service to our patients.
You will be responsible for providing a high level of customer service, reception duties and patient communications in an out-patients setting. You will be dealing with patients / relatives / carers both face-to-face and over the phone to ensure the patients pathway meets the emergency care standards.
Pre-interview visits are welcome and encouraged.
Job description
Job responsibilities
You will be required to manage referrals and make new / follow-up appointments ensuring full utilisation of the clinics available.
You will be part of a supportive team working in a busy and challenging environment. You will work closely with medical, nursing and administrative colleagues to provide the best possible service to our patients.
You will be responsible for providing a high level of customer service, reception duties and patient communications in an out-patients setting. You will be dealing with patients / relatives / carers both face-to-face and over the phone to ensure the patients pathway meets the emergency care standards.
Pre-interview visits are welcome and encouraged.
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent.
- NVQ II /III or relevant experience in an administrative post
Desirable
- Experience of NHS systems and procedures
Experience
Essential
- At least one years' experience of working in a large, complex organisation
- Previous experience in an Administrative role
- Experience of dealing with the general public / customers / patients
Desirable
- Experience of working in a clinical setting
Communication & Relationship skills
Essential
- Effective communication skills with relevant experience
- History of dealing with general public / customers / patients
Desirable
- experience of handling complaints / difficult situations
Analytical & Judgement skills
Essential
- Examples of working on own initiative or without close supervision
- understanding of tact and diplomacy in stressful situations
- Ability to prioritise workload and flexibility to manage changing priorities
Equality, Diversion & Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to individual needs
Person Specification
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent.
- NVQ II /III or relevant experience in an administrative post
Desirable
- Experience of NHS systems and procedures
Experience
Essential
- At least one years' experience of working in a large, complex organisation
- Previous experience in an Administrative role
- Experience of dealing with the general public / customers / patients
Desirable
- Experience of working in a clinical setting
Communication & Relationship skills
Essential
- Effective communication skills with relevant experience
- History of dealing with general public / customers / patients
Desirable
- experience of handling complaints / difficult situations
Analytical & Judgement skills
Essential
- Examples of working on own initiative or without close supervision
- understanding of tact and diplomacy in stressful situations
- Ability to prioritise workload and flexibility to manage changing priorities
Equality, Diversion & Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to individual needs
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
