Job summary
The post holder will be an enthusiastic Communications Assistant who can help us deliver a range of targeted communications, ensuring our channels are a source of timely, accurate and relevant information for our audiences.
The Communications Assistant plays an invaluable role in day-to-day operational communications activity, working closely with all the members of the Charity team. The post hold will report to the Marketing and Communications Officer.
The post holder will be someone who has excellent administrative and organisational skills, enjoys creative challenging work, has a keen eye for detail and can progress multiple tasks in a busy fast-paced office environment.
Main duties of the job
The following duties and responsibilities will apply:
The Communications Assistant will provide administrative support to ensure the efficient and effective running of the Charity's internal and external communications and recognition functions.
The Communications Assistant is someone who provides outstanding customer service, and is an enthusiastic, flexible, professional who can build relationships with internal and external customers.
Monitor departmental inboxes, and social media channels responding to enquiries and escalating when appropriate.
Answer the phone, taking accurate messages and signposting enquiries as appropriate, in a timely fashion.
Maintain a yearly calendar of social posts for events and awareness days.
Undertake the administration process for scheduling and uploading content for social media.
Proofread copy prepared by colleagues to ensure consistency of message and that it is in line with Plain English guidelines.
Manage administration key communication channels, for example, website, Facebook, Instagram, X and other social media channels.
Monitor media coverage relating to the Charity ensuring coverage and enquiries are accurately recorded on support logs.
Help prepare e-bulletins, ensuring accurate copy, consistent format and timely distribution.
Provide administrative support to ensure accounts on the customer relationship management software are up to date.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
Communicates with a range of contacts, for example, staff from other departments and external clients, concerning both routine and complex information, some of which may be confidential.
Responsible for the prioritising of own work commitments on a day-to-day basis, and the planning of diary maintenance and meeting schedules.
Ensure that both Trust and local Policies and Procedures are followed as necessary to own work, and may be required to comment/provide input to, the development of work processes relative to own area of activity.
Where necessary, input to relevant departmental/area computerised databases, create and run reports, and may be required to take and distribute relevant Minutes of Meetings.
Wherever necessary, participate in Trust, directorate or departmental/area surveys relating to own or client experience.
The post holder will maintain the security of sensitive personal and other confidential information and will apply all relevant Information Governance policies reliably to working practice. Additionally, they will be expected to follow secure operating procedures for handling information in all formats, including verbal, written and that held electronically.
The post holder will support the Trusts internal audit service during regular reviews of financial and other systems across the organisation. The post holder will assist audit in these reviews and will provide information as required and without undue delay.
The post holder will observe all the relevant Infection Prevention and Control policies in carrying out their duties.
Job description
Job responsibilities
Communicates with a range of contacts, for example, staff from other departments and external clients, concerning both routine and complex information, some of which may be confidential.
Responsible for the prioritising of own work commitments on a day-to-day basis, and the planning of diary maintenance and meeting schedules.
Ensure that both Trust and local Policies and Procedures are followed as necessary to own work, and may be required to comment/provide input to, the development of work processes relative to own area of activity.
Where necessary, input to relevant departmental/area computerised databases, create and run reports, and may be required to take and distribute relevant Minutes of Meetings.
Wherever necessary, participate in Trust, directorate or departmental/area surveys relating to own or client experience.
The post holder will maintain the security of sensitive personal and other confidential information and will apply all relevant Information Governance policies reliably to working practice. Additionally, they will be expected to follow secure operating procedures for handling information in all formats, including verbal, written and that held electronically.
The post holder will support the Trusts internal audit service during regular reviews of financial and other systems across the organisation. The post holder will assist audit in these reviews and will provide information as required and without undue delay.
The post holder will observe all the relevant Infection Prevention and Control policies in carrying out their duties.
Person Specification
Communications
Essential
- Well organised and priorities workload
- Good time management and highly motivated
- Good written and spoken communication
Desirable
- Ability to approach staff, supporters and members of the public to discuss stories
- Support the team to answer the phone or queries
Experience
Essential
- Use of Social media platforms
- Creating video and photo content
- Ability to understand and process data
- Ability to handle sensitive data
Desirable
- Creating website and press release content
- Story telling through various communication channels
Skills
Essential
- GCSE level - Maths and English
- Experience and highly skilled in Microsoft Office/IT
Desirable
- WordPress webpage content adding
- Marketing or communication degree
Person Specification
Communications
Essential
- Well organised and priorities workload
- Good time management and highly motivated
- Good written and spoken communication
Desirable
- Ability to approach staff, supporters and members of the public to discuss stories
- Support the team to answer the phone or queries
Experience
Essential
- Use of Social media platforms
- Creating video and photo content
- Ability to understand and process data
- Ability to handle sensitive data
Desirable
- Creating website and press release content
- Story telling through various communication channels
Skills
Essential
- GCSE level - Maths and English
- Experience and highly skilled in Microsoft Office/IT
Desirable
- WordPress webpage content adding
- Marketing or communication degree
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
