Job summary
We are looking for an enthusiastic and motivated individual to be part of the Cardiology Appointments team.This is a varied and interesting role where you you willbe responsible for referrals to the Cardiology service including make new and follow up appointments. Team working is most important in this role but you will also be required to work independently on occasions.
We are a team that strive to provide the highest quality of patient care which is made possible by the hard work of our admin team working alongside amazing and dedicated nursing & clinical teams to run our clinics.
Experience in HISS Patient System would also be desirable but not essential as we will provide training for this.
If you are a highly organised person who would love a challenge and likes to keep busy then this is the job for you.
Main duties of the job
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning out-patient clinics in the Specialty in line with National Policy and locally agreed guidelines. Specifically, the post holder will ensure that the departmental systems and Clinical Management Group wide working practices involving the management of outpatients keeps pace with organisational development activities.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
- To receive referrals and make new and follow up appointments
- To be responsible for giving out referrals to relevant consultants for triaging including associated diagnostic results and arranging investigations for patients
- To add patients to and book from appropriate waiting lists
- To be aware of any overseas visitor or private patients that are referred and notifying relevant departments.
- To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents, reviewing and checking referrals to ensure data quality and booking requirements
- To proactively source missing data on the patients record on the patient administration systems
- To check, extract from, record and update the relevant patient administration systems
- To ensure full utilisation of clinic slots available
- Deal with queries and enquiries regarding appointments and utilisation of 2 way text systems
- Liaise with patient pathway coordinators, medical secretaries and clinical staff in connection with arranging and/or changing appointments
- Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
- Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available
- Provide training and support to other staff regarding patient administration systems
- As directed by the Team Leader, maintain clinic scheduling on patient administration systems, e.g. cancellation of clinics, setting up of new templates and clinics and management of doctor templates
- Ensure that all processes and procedures are complied with and compliance is maintained with regulators and internal requirements
- Accurate RTT recording for patient pathways including transferring and linking pathways.
- Provide cover for colleagues as and when required
Job description
Job responsibilities
- To receive referrals and make new and follow up appointments
- To be responsible for giving out referrals to relevant consultants for triaging including associated diagnostic results and arranging investigations for patients
- To add patients to and book from appropriate waiting lists
- To be aware of any overseas visitor or private patients that are referred and notifying relevant departments.
- To ensure all local and national standards are applied to referrals and are in line with RTT, national targets and the UHL Elective Care Access Policy. This includes date stamping documents, reviewing and checking referrals to ensure data quality and booking requirements
- To proactively source missing data on the patients record on the patient administration systems
- To check, extract from, record and update the relevant patient administration systems
- To ensure full utilisation of clinic slots available
- Deal with queries and enquiries regarding appointments and utilisation of 2 way text systems
- Liaise with patient pathway coordinators, medical secretaries and clinical staff in connection with arranging and/or changing appointments
- Liaise with clinicians regarding availability for clinics and make appropriate scheduling decisions, referring where necessary.
- Monitor, manage and report clinic cancellations, including notice time given and utilisation of clinic time available
- Provide training and support to other staff regarding patient administration systems
- As directed by the Team Leader, maintain clinic scheduling on patient administration systems, e.g. cancellation of clinics, setting up of new templates and clinics and management of doctor templates
- Ensure that all processes and procedures are complied with and compliance is maintained with regulators and internal requirements
- Accurate RTT recording for patient pathways including transferring and linking pathways.
- Provide cover for colleagues as and when required
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent including Literacy & Numerical Skills
- Proficient in the use of one or more computer systems (HISS, Patient Centre)
Desirable
- Good standard of general education, NVQ qualification
Experience
Essential
- Verbal & written communication. Keyboard literate.
- Dealing directly with the general public.
- Ability to organise/ prioritises work.
- Attention to detail
- 1 year's clerical experience
Desirable
- Experience of NHS waiting lists/RTT
- HISS/PAS NHS systems and procedures
Communication and relationship skills
Essential
- Excellent verbal, written and presentation skills.
- Maintaining the quality of own work and contribution to quality service delivery.
- Dealing directly with the general public.
- Ability to work both as a team member and on own initiative.
- Flexibility/reliable.
Desirable
- Previous NHS experience e.g. hospital coordinator or GP practice.
Analytical and Judgement skills
Essential
- Good organisation and attention to detail
- Ability to prioritise and to deliver to short deadlines
Desirable
- Resourceful, positive approach
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Understanding of Confidentiality & Data Protection Act
- Flexible and adaptable approach to work.
Desirable
- Experience of dealing with customers/patients and complaints
- Ability to work without close supervision.
Person Specification
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Training & Qualifications
Essential
- Educated to GCSE standard or equivalent including Literacy & Numerical Skills
- Proficient in the use of one or more computer systems (HISS, Patient Centre)
Desirable
- Good standard of general education, NVQ qualification
Experience
Essential
- Verbal & written communication. Keyboard literate.
- Dealing directly with the general public.
- Ability to organise/ prioritises work.
- Attention to detail
- 1 year's clerical experience
Desirable
- Experience of NHS waiting lists/RTT
- HISS/PAS NHS systems and procedures
Communication and relationship skills
Essential
- Excellent verbal, written and presentation skills.
- Maintaining the quality of own work and contribution to quality service delivery.
- Dealing directly with the general public.
- Ability to work both as a team member and on own initiative.
- Flexibility/reliable.
Desirable
- Previous NHS experience e.g. hospital coordinator or GP practice.
Analytical and Judgement skills
Essential
- Good organisation and attention to detail
- Ability to prioritise and to deliver to short deadlines
Desirable
- Resourceful, positive approach
Equality, Diversity and Inclusion
Essential
- Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs.
- All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others
Other requirements specific to the role
Essential
- Understanding of Confidentiality & Data Protection Act
- Flexible and adaptable approach to work.
Desirable
- Experience of dealing with customers/patients and complaints
- Ability to work without close supervision.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
