Job summary
Job Title: Receptionist - Leicester General Hospital
Band: Band 2
Base: You may be required to work in other designated locations of the Trust as well as your primary base. In particular, flexibility isrequired across the three main hospital sites (Leicester RoyalInfirmary, Leicester General Hospital and Glenfield Hospital). Ifyour initial location is one of these sites excess travelreimbursement would not apply for a permanent or temporarychange of base.
Reports to: CSC Team Leader
Accountable to: CSC Manager
Main duties of the job
We are currently recruiting for a Receptionist to work on our busy front line desk at the Leicester General Hospital.
The Hospital Reception Desks operates between the hours of 0800-2000. However, flexibility is required to cover for annual leave and sickness.
This is a permanent Contract and you will be required to work on a 3 week rotational pattern (the rota is attached in the attachments section)
The successful candidate needs to be a well-organised person with excellent interpersonal skills to work on our Frontline Desks. You will be the first point of contact for all visitors that come to the Reception Desks. It is essential that you have excellent communication skills and a good telephone manner and look presentable.
Experience of working in a customer focused environment or similar role is required, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years' experience in a Reception Role or similar is desirable, although not essential, as full training will be given.
In recognition of the world-class research excellence, we have been awarded more than £30M of competitive research infrastructure funding commencing in December 2022 for 5 years. This includes aNIHR Biomedical Research Centre(with 6 themes),NIHR Clinical Research Facility,NIHR Patient Recruitment Centre, andNIHR Experimental Cancer Medicine Centre.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
- Ensuring, where appropriate visitors sign in and provide identification badges where required
- Key control responsibilities, issuing and maintaining a key log.
- Providing a prompt, efficient, polite telephone service, directing calls accurately and providing information as required.
- To undertake a variety of general office duties, including typing, filing and changing server backup tapes on a daily basis where required.
- Reporting of complaints and incidents adhering to policies and procedures.
- Responsible for monitoring access, CCTV (close circuit TV) functions where installed.
- May be required to test and co-ordinate personal alarm systems.
- Where there is on site car parking available, to be responsible to report incidents or issues occurring in the car park and where applicable administration of parkingpermits.
- Receiving and sorting post Internal and external with franking of post where required.
- Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
Job description
Job responsibilities
- Ensuring, where appropriate visitors sign in and provide identification badges where required
- Key control responsibilities, issuing and maintaining a key log.
- Providing a prompt, efficient, polite telephone service, directing calls accurately and providing information as required.
- To undertake a variety of general office duties, including typing, filing and changing server backup tapes on a daily basis where required.
- Reporting of complaints and incidents adhering to policies and procedures.
- Responsible for monitoring access, CCTV (close circuit TV) functions where installed.
- May be required to test and co-ordinate personal alarm systems.
- Where there is on site car parking available, to be responsible to report incidents or issues occurring in the car park and where applicable administration of parkingpermits.
- Receiving and sorting post Internal and external with franking of post where required.
- Co-ordinating the delivery and collection of Lab samples via trust van drivers or couriers where required.
Person Specification
Customer Service
Essential
Customer Service
Essential
Customer Service
Essential
Customer Service
Essential
Customer Service
Essential
Person Specification
Customer Service
Essential
Customer Service
Essential
Customer Service
Essential
Customer Service
Essential
Customer Service
Essential
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
