Job summary
The role of the Retail Catering Production and Development Manager is to lead, manage, control and develop all aspects of product development, menu development and management of chefs and back of house staff in the retail catering service in all staff and visitor catering outlets across the University Hospitals Leicester NHS Trust.
Main duties of the job
Through a designated team, on a day to day perspective the post holder will ensure the efficient and effective running of the retail catering services to:
optimise the relationship with service users as customers of a high quality service
maximise income to the Trust by ensuring that opportunities for income growth are explored and developed
maintain the health and safety of service users and an aesthetically attractive environment, as far as possible given budget constraints.
ensure the department is fully compliant to public sector procurement requirements
ensure the department meets the targets set by governing bodies in relation to healthy eating i.e. CQUIN, NHS Good Food Standards and the independent review of NHS Health Care Food & Drink.
support the retail catering teams to develop, implement and improve the Trust's food and beverage offers including undertaking food safety, health & safety and equipment audits as required.
initiate and development procurement & supply chain opportunities with suppliers. instigate market research in order to continually enhance the food and beverage service.
liaise with patient catering managers to provide when necessary non-clinical advise in relation to patient menus and dietetic support
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).
We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.
Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:
- we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.
About the University Hospitals of Leicester NHS Trust:
http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
The post holder will be responsible for:
The compilation and management of agreed budgets for income and expenditure including the compilation of budgets and financial in year information for quarterly business planning.
The current retail budgetary responsibility Circa £5 million per annum. Implementing and managing a pricing and tariff policy for all retail outlets. Ensuring purchasing, production and service delivery are tightly monitored to meet budgetary targets including the appropriate pricing of items by effective management of nominated suppliers.
Reviewing management accounts in liaison with the Retail Catering Facilities Manager, Commercial Services Manager and the Estates and Facilities Finance team to ensure costs are being controlled and managed effectively and the correct treatment is applied for VAT.
The preparation and presentation of a monthly operating report to the Retail Catering Facilities Manager and the Commercial Services Manager. The management of hospitality and management of records for the internal financial charges and food cost analysis, including stock records.
Staff The post holder will be responsible for the following:
Day to day management and welfare of retail catering chefs and back of house team members, including conducting performance reviews and appraisals.
Managing and mentoring retail catering chefs, back of house staff and to provide them with resources, encouragement and support to enable them to succeed within their specific work responsibilities.
Organising and leading on retail catering chef staff meetings.
The development, implementation and management of an efficient and effective rota system for retailcatering chefs and back of house team members and to be responsible for the recruitment of permanent, part time and casual staffing needs as and when required.
Policy The post holder will be responsible for ensuring that the department is compliant in relation to all relevant UHL Trust policies together with:
The development of a robust policy and procedure to ensure the systematic management and control of all food safety, chemical safety, and health and safety in the workplace is in place and adhered to.
That the HACCP guidelines are continually developed and that all recognised/recommended good practice and procedure is adhered to, monitored and recorded and that internal policies and procedures are amended to reflect any recommended changes as and when required.
Communications
It is expected that the post holder will:
Liaise with the Retail Catering Facilities Manager and Commercial Services Manager, Retail Catering Managers, Estates and Facilities Senior Management and Heads of Departments on all retail catering product development matters to raise awareness of the services provided by the retail catering service.
Attend and/or serve on relevant Trust groups (staff forum, catering working group and UHL Food Forum and the wider NHS E&I working groups).
Liaise with IT Department on all matters pertaining to the IT support needs of the retail catering operation.
Liaise with the Estates and Facilities maintenance department to report any matters needing repair, making recommendations for major renovation or refurbishment as necessary.
Liaise with relevant stakeholders to maximise hospitality opportunities provided by the retail catering service.
Develop an annual communication and awareness strategy to promote product and menu development and increase revenue to the department.
Job description
Job responsibilities
The post holder will be responsible for:
The compilation and management of agreed budgets for income and expenditure including the compilation of budgets and financial in year information for quarterly business planning.
The current retail budgetary responsibility Circa £5 million per annum. Implementing and managing a pricing and tariff policy for all retail outlets. Ensuring purchasing, production and service delivery are tightly monitored to meet budgetary targets including the appropriate pricing of items by effective management of nominated suppliers.
Reviewing management accounts in liaison with the Retail Catering Facilities Manager, Commercial Services Manager and the Estates and Facilities Finance team to ensure costs are being controlled and managed effectively and the correct treatment is applied for VAT.
The preparation and presentation of a monthly operating report to the Retail Catering Facilities Manager and the Commercial Services Manager. The management of hospitality and management of records for the internal financial charges and food cost analysis, including stock records.
Staff The post holder will be responsible for the following:
Day to day management and welfare of retail catering chefs and back of house team members, including conducting performance reviews and appraisals.
Managing and mentoring retail catering chefs, back of house staff and to provide them with resources, encouragement and support to enable them to succeed within their specific work responsibilities.
Organising and leading on retail catering chef staff meetings.
The development, implementation and management of an efficient and effective rota system for retailcatering chefs and back of house team members and to be responsible for the recruitment of permanent, part time and casual staffing needs as and when required.
Policy The post holder will be responsible for ensuring that the department is compliant in relation to all relevant UHL Trust policies together with:
The development of a robust policy and procedure to ensure the systematic management and control of all food safety, chemical safety, and health and safety in the workplace is in place and adhered to.
That the HACCP guidelines are continually developed and that all recognised/recommended good practice and procedure is adhered to, monitored and recorded and that internal policies and procedures are amended to reflect any recommended changes as and when required.
Communications
It is expected that the post holder will:
Liaise with the Retail Catering Facilities Manager and Commercial Services Manager, Retail Catering Managers, Estates and Facilities Senior Management and Heads of Departments on all retail catering product development matters to raise awareness of the services provided by the retail catering service.
Attend and/or serve on relevant Trust groups (staff forum, catering working group and UHL Food Forum and the wider NHS E&I working groups).
Liaise with IT Department on all matters pertaining to the IT support needs of the retail catering operation.
Liaise with the Estates and Facilities maintenance department to report any matters needing repair, making recommendations for major renovation or refurbishment as necessary.
Liaise with relevant stakeholders to maximise hospitality opportunities provided by the retail catering service.
Develop an annual communication and awareness strategy to promote product and menu development and increase revenue to the department.
Person Specification
Training & Qualifications
Essential
- Qualified Chef, Catering Degree/ relevant professional/ management qualification or equivalent significant levels of industry experience in a similar role
Desirable
- Level 4 Advanced Food Hygiene / IOSH Working Safely
Experience
Essential
- Significant Industry experience of successfully leading & managing from a commercial perspective, a retail service (public or private) at a senior level. Evidence of budgetary management of significant values. Demonstrate experience of working automously to plan & develop services with evidence of delivering change. Experience of delivering quality services through contacts. Demonstrate experience of managing a team.
Desirable
- Significant industry experience in relation to commerical retail catering production & development
Communication & Relationship Skills
Essential
- Strong interpersonal & relationship building skills with a particular emphasis on influencing skills. Excellent communication skills with the ability to market the retail catering service. Well developed & evidenced negotiating/ influencing skills to anticipate and avoid conflict and resolving disputes. Evidence of effective team leadership & participation.
Desirable
- Experience of working in a public sector environment. Sales & Market/ Branding experience
Analytical & Judgement Skills
Essential
- Highly developed analysis skills with the ability to interpret financial, quantitative & qualitative data. be able to evidence situations of previous experience when having to consider complex factors that may require multiple solutions or outcomes. Including product specification, data analysis, personal judgement & professional knowledge.
Analytical & Judgement Skills
Essential
- Strong developed fact finding skills & have considerable experience & industry knowledge in relation to the standards & the management of food and Health & Safety procedures, Including the quality of food supplies, production & storage. IT literacy, particularly word processing and spreadsheets to interpret trading summary data with the ability to compile KPI's. understanding of Food cost, gross & net profit margins and vat calculations
Planning & Organisational Skills
Essential
- Be able to demonstrate & give examples of experience of menu planning within a large organisation. have experiene in managing a significant workload comprising of multiple activities, policies & procedures and projects that require analysis and updates.
Planning & Organisational Skills
Essential
- Demonstate knowlege in the implementation & management of complex staff development training and planning for the delivery of food service production & devlopment
Desirable
- Understanding of public sector HR procedures.
Planning & Organisational Skills
Essential
- Structured management approach, good interpersonal & communication skills. Ability to prioritise own & work of the team effectively. Ability to focus on priorities & deliver key results within planned timescales & budgets. Adaptable & flexible to deal with competing demands with the ability to work from first principles in a developing business environment.
Planning & Organisational Skills
Essential
- Ability to perform & deliver under pressure to meet tight deadlines. Must be able to evidence financial astuteness. Have a good standard of the English language both written & oral. brand awareness skills. Ability to work cross site.
Equality, Diveristy & Inclusion
Essential
- Able to demonstate a commitment to understanding the importance of treating all individuals with dignity & respect appropriate to their individual needs. All staff are expected to engage in compassionate & inclusive leadership in the provision of high quality care & interactions with others.
Commitment to Trust Values & Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust Values & Behaviours
Person Specification
Training & Qualifications
Essential
- Qualified Chef, Catering Degree/ relevant professional/ management qualification or equivalent significant levels of industry experience in a similar role
Desirable
- Level 4 Advanced Food Hygiene / IOSH Working Safely
Experience
Essential
- Significant Industry experience of successfully leading & managing from a commercial perspective, a retail service (public or private) at a senior level. Evidence of budgetary management of significant values. Demonstrate experience of working automously to plan & develop services with evidence of delivering change. Experience of delivering quality services through contacts. Demonstrate experience of managing a team.
Desirable
- Significant industry experience in relation to commerical retail catering production & development
Communication & Relationship Skills
Essential
- Strong interpersonal & relationship building skills with a particular emphasis on influencing skills. Excellent communication skills with the ability to market the retail catering service. Well developed & evidenced negotiating/ influencing skills to anticipate and avoid conflict and resolving disputes. Evidence of effective team leadership & participation.
Desirable
- Experience of working in a public sector environment. Sales & Market/ Branding experience
Analytical & Judgement Skills
Essential
- Highly developed analysis skills with the ability to interpret financial, quantitative & qualitative data. be able to evidence situations of previous experience when having to consider complex factors that may require multiple solutions or outcomes. Including product specification, data analysis, personal judgement & professional knowledge.
Analytical & Judgement Skills
Essential
- Strong developed fact finding skills & have considerable experience & industry knowledge in relation to the standards & the management of food and Health & Safety procedures, Including the quality of food supplies, production & storage. IT literacy, particularly word processing and spreadsheets to interpret trading summary data with the ability to compile KPI's. understanding of Food cost, gross & net profit margins and vat calculations
Planning & Organisational Skills
Essential
- Be able to demonstrate & give examples of experience of menu planning within a large organisation. have experiene in managing a significant workload comprising of multiple activities, policies & procedures and projects that require analysis and updates.
Planning & Organisational Skills
Essential
- Demonstate knowlege in the implementation & management of complex staff development training and planning for the delivery of food service production & devlopment
Desirable
- Understanding of public sector HR procedures.
Planning & Organisational Skills
Essential
- Structured management approach, good interpersonal & communication skills. Ability to prioritise own & work of the team effectively. Ability to focus on priorities & deliver key results within planned timescales & budgets. Adaptable & flexible to deal with competing demands with the ability to work from first principles in a developing business environment.
Planning & Organisational Skills
Essential
- Ability to perform & deliver under pressure to meet tight deadlines. Must be able to evidence financial astuteness. Have a good standard of the English language both written & oral. brand awareness skills. Ability to work cross site.
Equality, Diveristy & Inclusion
Essential
- Able to demonstate a commitment to understanding the importance of treating all individuals with dignity & respect appropriate to their individual needs. All staff are expected to engage in compassionate & inclusive leadership in the provision of high quality care & interactions with others.
Commitment to Trust Values & Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust Values & Behaviours
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
