Job summary
Would you like to be part of the team who help our patients prepare for theatre? A fantastic opportunity has arisen to work in Reception within our brand newly opened planed care hub- EMPCC, covering Pain and General Surgery procedures.
You will be joining a cohesive and enthusiastic team who are passionate about ensuring patients are given the best experience whilst waiting for surgery. You will work closely with the nursing/ medical and theatre teams to ensure we provide exceptional patient care within a warm and friendly environment.
Are you organised, flexible, thrive working under pressure and enjoy working with people? This could be for you! Full training and support will be offered.
Please ensure you have the relevant qualification as per the person specification as you will be expected to present these if successful.
Main duties of the job
- To provide a comprehensive administrative support to the Theatre Arrivals team and theatre teams.
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Greeting patients on arrivals to theatre and booking in safely and competently. Preparing notes for surgery and working closely with medical records and specialties to ensure notes arrive on time.
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Answering telephone politely and using computer systems such as ORMIS, Patient Centre, Track IT.
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To minimise waste and efficient use of resources within the role.
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Ensure that knowledge is current with regard to all relevant policies & procedures and that you remain compliant with them.
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Carry out duties placed on employees by all relevant legislation and Trust policies, procedures and practices.
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Support the implementation of relevant organisational policies and procedures.
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Communicate clearly, politely and effectively with all service users and service stakeholders.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all: - we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
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To work within a team ensuring cover is provided at all times to maintain an essential service.
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To sort and prepare incoming medical notes.
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To perform all the administrative tasks required to support the TAA Team. This includes chasing up of medical notes, latest medical correspondence and infection status of patients.
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Admitting and discharging patients using the appropriate IT system in a timely manner.
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To participate in team meetings to address standards of service and contribute to quality and customer satisfaction.
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Provide relief cover for appropriate urgent clerical work during holidays and absence of colleagues.
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Undertake any other duties that may be required from time to time that are designated by the line manager and are appropriate to the grade of the job.
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Help to maintain efficient and accurate computerised and manual filing systems.
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To ensure that confidentiality is maintained at all time
please see job description/person specification for full details on the role.
Job description
Job responsibilities
-
To work within a team ensuring cover is provided at all times to maintain an essential service.
-
To sort and prepare incoming medical notes.
-
To perform all the administrative tasks required to support the TAA Team. This includes chasing up of medical notes, latest medical correspondence and infection status of patients.
-
Admitting and discharging patients using the appropriate IT system in a timely manner.
-
To participate in team meetings to address standards of service and contribute to quality and customer satisfaction.
-
Provide relief cover for appropriate urgent clerical work during holidays and absence of colleagues.
-
Undertake any other duties that may be required from time to time that are designated by the line manager and are appropriate to the grade of the job.
-
Help to maintain efficient and accurate computerised and manual filing systems.
-
To ensure that confidentiality is maintained at all time
please see job description/person specification for full details on the role.
Person Specification
Training and Qualifications
Essential
- Educated to GCSE Grade C or above or quivalent
- Working knowledge of microsoft packages
Desirable
- NVQ level 2 admin and clerical
Experience
Essential
- Recent experience of working in an admin/ clerical role
- Experience of dealing with public/ taking telephone calls
Desirable
skills
Essential
- Demonstrates attention to detail
- Ability to work under pressure
Planning and organisation
Essential
- Good time management skills
- Ability to work on own initiative without supervision
Person Specification
Training and Qualifications
Essential
- Educated to GCSE Grade C or above or quivalent
- Working knowledge of microsoft packages
Desirable
- NVQ level 2 admin and clerical
Experience
Essential
- Recent experience of working in an admin/ clerical role
- Experience of dealing with public/ taking telephone calls
Desirable
skills
Essential
- Demonstrates attention to detail
- Ability to work under pressure
Planning and organisation
Essential
- Good time management skills
- Ability to work on own initiative without supervision
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
