Job summary
Fed-up with the four walls of the office? Keen to increase your daily steps? Then a job in emergency medicine might be for you...
We're looking for an enthusiastic individual to join our fast-paced and energetic team as a Flow Manager. Our Flow Managers spend lots of time on their feet, problem solving with clinical teams to support patient flow.
You will be a core part of the team, working with doctors, nurses, practitioners, managers, and administrators to make improvements to all the areas for both staff and patients. Our Emergency Floor is made up of one of the largest Emergency Departments in England, a thriving ambulatory care unit, and over 80 medical assessment beds.
We strive to continuously review the way we work and how care is delivered to ensure it meets the ever-growing levels of patient demand and provision of world-class healthcare. So we need someone who is a logical thinker, who can think on their feet.
Applicants for this busy and dynamic role will need to have demonstrable experience of monitoring performance against healthcare targets; managing a team of other staff and operational management. They will also be an excellent communicator, both verbal and written, and will need to understand and report on complex performance information.
If you believe you have the skills, expertise and motivation to be part of a dynamic and forward-thinking team, please contact us for further information.
Main duties of the job
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The post-holder is accountable for the Emergency Department performance against all national emergency standards.
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The post-holder will work closely alongside the medical and nursing leads to ensure effective and efficient patient management through the Emergency Department providing support to clinical staff to reduce delays.
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The post-holder will be required to communicate with and build strong relationships with specialties outside of the Emergency Department. This will include stakeholders internal and external to UHL including Acute Specialities, EMAS, Radiology, Pathology, Social Services, Occupational Therapy, Physiotherapy, diagnostic departments and the Site Management Team.
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The post-holder will be given regular protected time to deliver discreet projects, focused on improving performance.
About us
Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030). We have four primary goals:
- high-quality care for all,
- being a great place to work,
- partnerships for impact, and
- research and education excellence
And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities. Our strategy is underpinned by newvaluesand we will work to ensure they are an everyday reality for all: - we are compassionate,
- we are proud,
- we are inclusive, and
- we are one team
This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve. About the University Hospitals of Leicester NHS Trust: http://www.leicestershospitals.nhs.uk/aboutus/work-for-us/current-vacancies/
Job description
Job responsibilities
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Be based on the Emergency Floor, supporting clinical staff to ensure delivery of the 4 hour target.
-
To be accountable for the numbers of non-admitted breaches in the Department when on shift.
-
To co-ordinate the flow of the Emergency Department, maintaining patient safety, regularly walking the Emergency Floor including GPAU and Children's with the EPiC (Emergency Practitioner in Charge) and NiC (Nurse in Charge).
-
Use Nerve Centre to maintain situational awareness, highlighting and solving issues across the Emergency Floor.
-
Work with the Matron of the day to understand Nurse staffing issues and other mitigating factors that may influence the level of responsiveness on the day.
-
Escalate specialty reviews or referrals in a timely manner.
-
To demonstrate the ability to work independently and autonomously.
-
To escalate quickly to the Operational Management team if problems are outside of remit to resolve.
-
To be accountable, in close collaboration with the Head of Services and Head of Operations for the delivery of an effective service by defining and overseeing the development of service standards in line with Government, Trust and Professional Policy and Guidance.
-
To ensure that the Emergency Floor is well coordinated across the multi-disciplinary teams within the service.
-
To ensure development, implementation and adherence by staff to programmes of care and clinical protocols to meet the needs of patients, ensuring use of interdisciplinary teamwork, as appropriate
-
To be involved with the Head of Service for developing, implementing and monitoring the Clinical Governance strategy for the service, in line with Trust and National objectives. This includes the implementation of systems for identifying and reporting clinical risk and making recommendations for clinical risk management.
-
To support the quality of service delivery by implementing and maintaining quality assurance and service improvement initiatives.
-
The post holder will manage the ED patient flow alongside the NIC and EPIC, having a proven track record of delivery along with experience of Flow management within the NHS.
-
Demonstrate leadership abilities to support, enable and inspire all members of the multi-professional team in the provision of safe, comprehensive care to patients, in the appropriate environment.
-
To assist the Head of Service to develop an implementation programme for the knowledge and skills framework within the service area, ensuring differentiated competencies are developed appropriately.
-
To support and enable team members to communicate their views about improvements; see development as essential for personal growth; share achievements jointly with their colleagues; challenge, take agreed calculated risks and express dissatisfaction without prejudice.
-
To report and manage untoward incidents.
-
To take the lead in specific management responsibilities eg. Induction of new staff, annual leave, rota management, statutory and mandatory training etc.
-
To ensure on-going training is undertaken to acquire the additional specialist knowledge to enable effective management of the team and use of evidence-based research practice in order to achieve clinical effectiveness.
-
To maintain and adhere to the Trust Mandatory Training policy and keep records of training.
-
To take responsibility for maintaining a Continuing Personal Development plan (CPD) and regularly meet to discuss ones professional development with Line Manager
-
To Provide and assist in education/training for new members of the team, acting as mentor.
-
To be responsible for the on-going training and professional development of staff in order to maintain their individual CPD as well as participating in their annual appraisal.
-
To have a sound working knowledge of Human Resources (HR) and other Trust policies and procedures across the service.
-
To assist in the formal and informal education and training of members of the multi-professional team caring for the patients in the Emergency care environment.
-
To continually review performance against KPIs, proactively addressing areas of concern
please see job description/person specification for full details on the role.
Job description
Job responsibilities
-
Be based on the Emergency Floor, supporting clinical staff to ensure delivery of the 4 hour target.
-
To be accountable for the numbers of non-admitted breaches in the Department when on shift.
-
To co-ordinate the flow of the Emergency Department, maintaining patient safety, regularly walking the Emergency Floor including GPAU and Children's with the EPiC (Emergency Practitioner in Charge) and NiC (Nurse in Charge).
-
Use Nerve Centre to maintain situational awareness, highlighting and solving issues across the Emergency Floor.
-
Work with the Matron of the day to understand Nurse staffing issues and other mitigating factors that may influence the level of responsiveness on the day.
-
Escalate specialty reviews or referrals in a timely manner.
-
To demonstrate the ability to work independently and autonomously.
-
To escalate quickly to the Operational Management team if problems are outside of remit to resolve.
-
To be accountable, in close collaboration with the Head of Services and Head of Operations for the delivery of an effective service by defining and overseeing the development of service standards in line with Government, Trust and Professional Policy and Guidance.
-
To ensure that the Emergency Floor is well coordinated across the multi-disciplinary teams within the service.
-
To ensure development, implementation and adherence by staff to programmes of care and clinical protocols to meet the needs of patients, ensuring use of interdisciplinary teamwork, as appropriate
-
To be involved with the Head of Service for developing, implementing and monitoring the Clinical Governance strategy for the service, in line with Trust and National objectives. This includes the implementation of systems for identifying and reporting clinical risk and making recommendations for clinical risk management.
-
To support the quality of service delivery by implementing and maintaining quality assurance and service improvement initiatives.
-
The post holder will manage the ED patient flow alongside the NIC and EPIC, having a proven track record of delivery along with experience of Flow management within the NHS.
-
Demonstrate leadership abilities to support, enable and inspire all members of the multi-professional team in the provision of safe, comprehensive care to patients, in the appropriate environment.
-
To assist the Head of Service to develop an implementation programme for the knowledge and skills framework within the service area, ensuring differentiated competencies are developed appropriately.
-
To support and enable team members to communicate their views about improvements; see development as essential for personal growth; share achievements jointly with their colleagues; challenge, take agreed calculated risks and express dissatisfaction without prejudice.
-
To report and manage untoward incidents.
-
To take the lead in specific management responsibilities eg. Induction of new staff, annual leave, rota management, statutory and mandatory training etc.
-
To ensure on-going training is undertaken to acquire the additional specialist knowledge to enable effective management of the team and use of evidence-based research practice in order to achieve clinical effectiveness.
-
To maintain and adhere to the Trust Mandatory Training policy and keep records of training.
-
To take responsibility for maintaining a Continuing Personal Development plan (CPD) and regularly meet to discuss ones professional development with Line Manager
-
To Provide and assist in education/training for new members of the team, acting as mentor.
-
To be responsible for the on-going training and professional development of staff in order to maintain their individual CPD as well as participating in their annual appraisal.
-
To have a sound working knowledge of Human Resources (HR) and other Trust policies and procedures across the service.
-
To assist in the formal and informal education and training of members of the multi-professional team caring for the patients in the Emergency care environment.
-
To continually review performance against KPIs, proactively addressing areas of concern
please see job description/person specification for full details on the role.
Person Specification
Training & Qualifications
Essential
- Educated to masters degree level or equivalent relevant experience
- Knowledge of health service management, including change management and workforce redesign
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities.
- Evidence of CPD
Desirable
- Diploma/Degree enhances clinical assessment skills
- Acute specialty course
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Skills
Essential
- Ability to motivate and lead a team
Person Specification
Training & Qualifications
Essential
- Educated to masters degree level or equivalent relevant experience
- Knowledge of health service management, including change management and workforce redesign
- Detailed knowledge of the NHS in the acute sector with up to date knowledge of medical/surgical specialities.
- Evidence of CPD
Desirable
- Diploma/Degree enhances clinical assessment skills
- Acute specialty course
Commitment to Trust Values and Behaviours
Essential
- Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours
Skills
Essential
- Ability to motivate and lead a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
