Job summary
If you are friendly, well-organised, enjoy working with the public and enjoy working as part of a small team in a demanding area this could be the job for you!
It is an interesting and varied role in which you will be responsible for ensuring that the diabetic population of Leicester, Leicestershire and Rutland book their annual retinal screening appointment and receive their results in a timely manner.
Working within a call centre environment, answering patient queries, making appointments at clinical locations and general administration duties. See attached job description and person specification for more details.
Main duties of the job
You should enjoy working to deadlines, be able to pay attention to detail and be accurate with your work.
You should demonstrate a desire to work with the public and possess excellent communication skills, with the ability to communicate at all levels.
Experience of clerical and telephone based work within a busy administration department is essential.
A working knowledge of the NHS and HISS is desirable although not essential.
This is an exciting opportunity to be part of a small, progressive and dedicated team delivering an expanding service and your opportunity to be part of delivering a better service to the diabetic population.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
The post-holder will be accountable for the effective day to day administration of the call and recall system for people from Leicester, Leicestershire and Rutland with diabetes to the diabetic eye screening service. They will be responsible for organising yearly screening appointments, making sure policies for cancellation and non-attendance are adhered to and that screening sessions are filled. The checking and maintenance of accurate up to date data on computerised and manual records is essential. The post-holder will be expected to assist as trainer and mentor for other clerical staff under the direction of the team leader.
See attached job description and person specification for more details.
(Please refer to the job description/person specification for further details)
Job description
Job responsibilities
The post-holder will be accountable for the effective day to day administration of the call and recall system for people from Leicester, Leicestershire and Rutland with diabetes to the diabetic eye screening service. They will be responsible for organising yearly screening appointments, making sure policies for cancellation and non-attendance are adhered to and that screening sessions are filled. The checking and maintenance of accurate up to date data on computerised and manual records is essential. The post-holder will be expected to assist as trainer and mentor for other clerical staff under the direction of the team leader.
See attached job description and person specification for more details.
(Please refer to the job description/person specification for further details)
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
Skills
Essential
- Familiar with Variety of computer software packages
- High level of accuracy
- Good verbal /written communications skills
Desirable
Experience
Essential
- Previous reception/customer service work
Experience
Essential
- Administration experience of 6 months or more
Person Specification
Qualifications
Essential
- GCSE or equivalent in Maths and English
Skills
Essential
- Familiar with Variety of computer software packages
- High level of accuracy
- Good verbal /written communications skills
Desirable
Experience
Essential
- Previous reception/customer service work
Experience
Essential
- Administration experience of 6 months or more
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
