Macmillan Gynae-Oncology Support Worker

Job description

Job responsibilities

Under the guidance and supervision of the CNS:

To provide a telephone or face-to-face triage service within an agreed scope of practice.

Signposting of queries as appropriate to the clinical, information or administrative teams.

Ensure prompt documentation of patient/carer contacts in Info flex, on recognising that the key worker has personal accountability for entries to patient records made by others under their supervision so must be informed.

Using excellent communication skills, and appropriate tools and procedures, liaising as appropriate with the CNS when non routine and refer complex decisions to the team for assessment and review.

To support the CNS in coordination of care for cancer patients from referral throughout their treatment making every contact count.

To visit patients as in-patients or out-patients as directed by the CNS providing information and support as directed.

Support patients by completing Holistic Needs Assessments and developing Care Plans as pivotal points along their cancer pathway.

To provide a touch point for patients to ensure two-way communication during treatment.

To provide guidance, contact and support for cancer patients as they journey through our hospital(s).

To ensure all relevant patient appointments for nurse led services are notified in a timely manner providing an excellent patient experience providing required information.

Support people affected by cancer to self-manage during and after their cancer treatment.

Coordinate face to face appointments as per MDT instructions.

Support and contribute to audit processes, governance, research, clinical research trials and service development.

Support the planning/inviting/organising of informative events for patients

Plans own workload on a daily basis and sets priorities for workload management.

Able to complete tasks in a timely manner and according to relevant protocols for service

To coordinate the follow up investigations required post cancer diagnosis or treatment.

To maintain an accurate and validated cancer data base(s) e.g. tumour specific.

To develop and maintain a good professional relationship with patients and with the specialist cancer teams.

To facilitate access to health and well-being services and other support services.

To provide basic telephone advice and refer on or sign-post to other sources of support as per tumour group instruction.

To be a point of contact for patients whilst they remain cancer patients.

Prepare relevant written patient information folders.

Provide supported self-management through coaching around managing side-effects of the disease or treatment as well the psychological, financial, social and employment burdens of cancer.

Provide health promotion advice to patients and their carers/relatives around being active and making healthy lifestyle choices, and make referrals as appropriate.

Support patients and carers to access up-to-date and appropriate information and support, including sign posting to a range of support services.

Support the direction of the patient or carer to education or support areas. Encourage and support active and healthy lifestyle choices.

Support patients and carers to understand what signs, symptoms or situations to be aware of that would indicate concern.

Inform patients and carers on how to make contact when they feel that their condition or needs have changed, including what to do out of hours.

Person Specification

Training & Qualifications

Essential

• oRelevant NVQ Level 3 qualification or equivalent including healthcare certificate
• oGCSE in English or equivalent

Knowledge and Experience

Essential

• oPrevious Health Care Assistant/ Clinical Aide role
• oDemonstrates an understanding of the role and responsibilities of a Support Worker

Communication and relationship skills

Essential

• oAbility to work as part of a team and act on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester General Hospital

Gwendolen Road

Leicester

LE5 4PW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)