University Hospitals of Leicester NHS Trust

Support worker, Emergency Department Unit

This job is now closed

Job summary

To support the Support Worker Team Leader and the Emergency Floor teams in support of excellent care for patients and their carer's, by ensuring the right equipment is available at the right time and in the right place.

Your role will involve working within a team to provide a high quality service which offers a timely responsive and pro-active service for the movement of stock, materials equipment and occasional patients within the Emergency Department and Emergency Floor

Main duties of the job

To maintain at all times a high standard of personal hygiene and presentation and to assist in the maintenance of good hygiene practices within the department.
To observe confidentiality of patients and employing Trust's business at all times.
Maintain good relations with colleagues and other staff throughout locality.

Assist non clinically on the ward in whatever capacity is necessary to ensure patient safety, comfort and dignity.
A high standard of personal hygiene and presentation and demonstrate good hygiene practices.
Observe confidentiality of patients and employing trusts business at all times.
Act on own initiative and accept responsibility to ensure that the quality of work meets required quality and performance standards; often working without immediate supervision, must be able to prioritise own work load; and bring to management attention any issues which are adversely affecting service quality and performance.
Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
To provide Support Worker cover, when there is an urgent service need i.e. due to sickness, and with adequate training, to the ED.
Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service.
Any other duties as may be reasonably requested.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

Date posted

05 October 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

358-5687079-ESM

Job locations

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

Job description

Job responsibilities

Stock Maintenance
To prepare emergency equipment packs
Ensure 24 hour restocking of all equipment required for service provision
Ordering of stock when required
Restocking of areas when requested in a timely manner.
Ensuring the timely transfer of patients from the Emergency Floor to the Assessment Units, the base wards or discharge lounge to expedite the patient flow across the hospital site
Help with the cleaning of patient areas in order that delays are not incurred with the transferring/admitting of patients
Cleaning of bed space area when a patient has been transferred/discharged
Collect and assist staff to clean trollies, beds and wheelchairs
Assisting with keeping the department area clean and clutter free.
Undertake data processing as indicated, to perform clerical/administrative duties of photocopying, laminating, faxing, shredding, opening of incoming mail ensuring confidentiality at all times. Distribute documents in a timely manner
To facilitate the smooth running of all administrative and clerical processes and procedures associated with the running of the department, including becoming an expert user of the Emergency Floor Information System.
Ensuring that consistently a high standard of customer service is delivered at all times
Any other duties as may reasonably be required to ensure the efficient flow of patients through the hospital site and in support of the clinical teams in the Emergency Floor
To produce a high standard of work at all times, particularly when working under pressure, in order to meet strict and demanding deadlines. To undertake all work in a highly sensitive and confidential manner.
Delivery of clean linen to all wards using trolleys
Collect dirty linen from all wards & departments using trolleys
General duties, e.g. delivery of beds, materials/equipment and all other removal requests that arise in the course of the days duties
Blood bank transportation of blood and blood products to and from Pathology Department
Delivery/collection of medical notes from all wards and departments
Delivery/collection of specimens/reports from ward and departments to Pathology Dept.
Ad hoc furniture and office/ward moves as and when required
Keeping of simple records either using paper or computer systems
To be able to use basic radio and communication systems relevant to your role
Escalate any issues/defects to Team Leader
Provide support during any Trust emergencies, incidents or events where necessary supporting the contingency plans of the Trust
To maintain at all times a high standard of personal hygiene and presentation and to assist in the maintenance of good hygiene practices within the department.
To observe confidentiality of patients and employing Trusts business at all times.
Maintain good relations with colleagues and other staff throughout locality.
Assist non clinically on the ward in whatever capacity is necessary to ensure patient safety, comfort and dignity.
A high standard of personal hygiene and presentation and demonstrate good hygiene practices.
Observe confidentiality of patients and employing trusts business at all times.
Act on own initiative and accept responsibility to ensure that the quality of work meets required quality and performance standards; often working without immediate supervision, must be able to prioritise own work load; and bring to management attention any issues which are adversely affecting service quality and performance.
Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
To provide Support Worker cover, when there is an urgent service need i.e. due to sickness, and with adequate training, to the ED.
Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service.
Any other duties as may be reasonably requested.

please see job description/person specification for full details on the role.

Job description

Job responsibilities

Stock Maintenance
To prepare emergency equipment packs
Ensure 24 hour restocking of all equipment required for service provision
Ordering of stock when required
Restocking of areas when requested in a timely manner.
Ensuring the timely transfer of patients from the Emergency Floor to the Assessment Units, the base wards or discharge lounge to expedite the patient flow across the hospital site
Help with the cleaning of patient areas in order that delays are not incurred with the transferring/admitting of patients
Cleaning of bed space area when a patient has been transferred/discharged
Collect and assist staff to clean trollies, beds and wheelchairs
Assisting with keeping the department area clean and clutter free.
Undertake data processing as indicated, to perform clerical/administrative duties of photocopying, laminating, faxing, shredding, opening of incoming mail ensuring confidentiality at all times. Distribute documents in a timely manner
To facilitate the smooth running of all administrative and clerical processes and procedures associated with the running of the department, including becoming an expert user of the Emergency Floor Information System.
Ensuring that consistently a high standard of customer service is delivered at all times
Any other duties as may reasonably be required to ensure the efficient flow of patients through the hospital site and in support of the clinical teams in the Emergency Floor
To produce a high standard of work at all times, particularly when working under pressure, in order to meet strict and demanding deadlines. To undertake all work in a highly sensitive and confidential manner.
Delivery of clean linen to all wards using trolleys
Collect dirty linen from all wards & departments using trolleys
General duties, e.g. delivery of beds, materials/equipment and all other removal requests that arise in the course of the days duties
Blood bank transportation of blood and blood products to and from Pathology Department
Delivery/collection of medical notes from all wards and departments
Delivery/collection of specimens/reports from ward and departments to Pathology Dept.
Ad hoc furniture and office/ward moves as and when required
Keeping of simple records either using paper or computer systems
To be able to use basic radio and communication systems relevant to your role
Escalate any issues/defects to Team Leader
Provide support during any Trust emergencies, incidents or events where necessary supporting the contingency plans of the Trust
To maintain at all times a high standard of personal hygiene and presentation and to assist in the maintenance of good hygiene practices within the department.
To observe confidentiality of patients and employing Trusts business at all times.
Maintain good relations with colleagues and other staff throughout locality.
Assist non clinically on the ward in whatever capacity is necessary to ensure patient safety, comfort and dignity.
A high standard of personal hygiene and presentation and demonstrate good hygiene practices.
Observe confidentiality of patients and employing trusts business at all times.
Act on own initiative and accept responsibility to ensure that the quality of work meets required quality and performance standards; often working without immediate supervision, must be able to prioritise own work load; and bring to management attention any issues which are adversely affecting service quality and performance.
Communicate and liaise effectively with Work Colleagues, Managers and with Clinical Teams accordance with Trust values.
To provide Support Worker cover, when there is an urgent service need i.e. due to sickness, and with adequate training, to the ED.
Having and maintaining good relationships and communications with the Customer Service Centre working together to provide a high quality service.
Any other duties as may be reasonably requested.

please see job description/person specification for full details on the role.

Person Specification

Experience

Essential

Experience of working with the general public
Able to carry out instructions detailed in the job description

Desirable

Previous experience of working within a healthcare enviroment

Commuincation

Essential

good standard of English, written and oral communication skills
Evidence of using PC/computer skills
Ability to work as a team member

Analytical and Judgement

Essential

Able to work to standard operating procedures/policies

Planning and organisation Skills

Essential

Planning and organisation of daily work tasks

Commitment to Trust Values and Behaviours

Essential

Demonstrates understanding of Trust Behaviors
Able to demonstrate a commitment to understanding of the importance of treating all individuals with dignity and respect

Person Specification

Experience

Essential

Experience of working with the general public
Able to carry out instructions detailed in the job description

Desirable

Previous experience of working within a healthcare enviroment

Commuincation

Essential

good standard of English, written and oral communication skills
Evidence of using PC/computer skills
Ability to work as a team member

Analytical and Judgement

Essential

Able to work to standard operating procedures/policies

Planning and organisation Skills

Essential

Planning and organisation of daily work tasks

Commitment to Trust Values and Behaviours

Essential

Demonstrates understanding of Trust Behaviors
Able to demonstrate a commitment to understanding of the importance of treating all individuals with dignity and respect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

Certificate of Sponsorship

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

Leicester Royal Infirmary

Infirmary Square

Leicester

LE1 5WW

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)