Administration Assistant - Endoscopy

University Hospitals of Leicester NHS Trust

This job is now closed

Job summary

Previous applicants need not apply.

Do you want to kick start your career in the health care sector and join us at The University Hospitals of Leicester?

Are you a friendly, motivated and dynamic individual who is keen to work in a forward-thinking team? Do you want to help make a change? Do you have the skills to work well on the computer and are willing to learn new systems? Do you have a can do attitude?

If the answer is yes to those questions then the Endoscopy Department Admin Team is the place for you!

Our service is expanding and we are entering an exciting period of change and development which means there a number of roles available within the Endoscopy Team.

The role will require you to undertake a number of administration tasks, which include; reception cover to our endoscopy units, clinic preparation, patient admissions and discharge and liaising with patients and other stakeholders. You will work collaboratively with admin colleagues, and the wider multidisciplinary team to provide a high standard service and patient experience.

We offer a 7 day service that runs into the evenings and weekends, and are able to consider flexible working opportunities.

There are many many benefits to working for UHL including free travel on the hopper, NHS discounts and extensive career opportunities for all staff.

Main duties of the job

The post holder is required to work as part of the Endoscopy admin team to effectively manage all aspects of the Endoscopy waiting list and reception duties.

To work alongside the other members of the Endoscopy team, providing support to all administrative functions.

To liaise and work proactively with members of the administrative teams and service users across all 3 sites to ensure an equitable service is provided to Endoscopy patients within UHL.

Work in line with Trust Policies and service specific policies as agreed by the Endoscopy User Group and with guidance from the service and general manager.

To communicate effectively with the endoscopy administration team and key service users.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:

We focus on what matters most
We treat others how we would like to be treated
We are passionate and creative in our work
We do what we say we are going to do
We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

The detailed job description and main responsibilities are included as an attachment to this advert.

Date posted

27 September 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

358-5669556-CHU

Job locations

Univeristy Hospitals of Leicester

Leicester

LE1 5WW

Job description

Job responsibilities

Maintenance of the active and planned waiting list in accordance to local protocol.

Ensure that all notes and reports are prepared appropriately for patient admission.

Ensure that HISS and other electronic records are updated accurately and timely.

Support and assist department management in the recording and updating of reports and waiting times.

Ensure referrals are actioned as soon as possible.

Provide a customer focused reception service to Endoscopy patients and any other visitors to the department.

Liaises effectively and courteously with patients, visitors and colleagues.

Be able to deal with the day to day enquires coming into the department.

Any other duties deemed reasonable within the role.

Job description

Job responsibilities

Maintenance of the active and planned waiting list in accordance to local protocol.

Ensure that all notes and reports are prepared appropriately for patient admission.

Ensure that HISS and other electronic records are updated accurately and timely.

Support and assist department management in the recording and updating of reports and waiting times.

Ensure referrals are actioned as soon as possible.

Provide a customer focused reception service to Endoscopy patients and any other visitors to the department.

Liaises effectively and courteously with patients, visitors and colleagues.

Be able to deal with the day to day enquires coming into the department.

Any other duties deemed reasonable within the role.

Person Specification

Training and Qualifications

Essential

GCSE Maths and English Grade C/4 and above

Desirable

NVQ or equivalent qualification in Administration or evidence of further education

Experience

Essential

Confident use of Computers

Desirable

Previous experience in an administrative/clerical role
Previous experience with Patient Systems

Planning and Organisation

Essential

Ability to work on own Initiative
Ability to work under pressure to achieve multiple deadlines

Person Specification

Training and Qualifications

Essential

GCSE Maths and English Grade C/4 and above

Desirable

NVQ or equivalent qualification in Administration or evidence of further education

Experience

Essential

Confident use of Computers

Desirable

Previous experience in an administrative/clerical role
Previous experience with Patient Systems

Planning and Organisation

Essential

Ability to work on own Initiative
Ability to work under pressure to achieve multiple deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information