Pathway Coordinator, ENT
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Job summary
The ENT referrals team at the University Hospitals of Leicester NHS Trust is a busy and diverse working environment providing a high quality service to patients and medical staff.
You will be part of a team of coordinators who offer referral management services and you will need to have a flexible approach and a commitment to working as part of a team.
To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires.Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment. Your work will mainly be telephone and IT based so you should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages, HISS and Medirota are essential.This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.
Main duties of the job
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To receive referrals and make new and follow up appointments.
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To ensure full Utilisation of clinic/ theatre slots available.
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To monitor, maintain and report Theatre cancellations, including notice time given.
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To receive waiting list slips and make sure they are added to the system within 24 hours.
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To validate appointment details on the HISS system as defined by scheduling rules.
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Provide cover for colleagues as and when required.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Details
Date posted
26 September 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year
Contract
Permanent
Working pattern
Full-time
Reference number
358-5654720-MSK
Job locations
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
Employer details
Employer name
University Hospitals of Leicester NHS Trust
Address
Leicester Royal Infirmary
Infirmary Square
Leicester
LE1 5WW
Employer's website
https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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