Job summary
The post holder will be responsible for ensuring the effective day to day administration and co-ordination of clerical procedures concerning outpatient clinics in line with National Policy and locally agreed guidelines.
Specifically, the post holder will ensure that departmental systems and Division wide working practices involving the management of outpatient keep pace with organisational development activities.
Main duties of the job
Do you have good organisational skills?
Do you process excellent communication skills?
This is a varied and interesting role, you will be responsible for the flow of patients through outpatients clinics, processing referrals, preparation of medical notes, taking phone calls and the booking and cancelling of patient appointments.
You will be working closely with the medical and nursing team and you must possess excellent communication skills, working to deadlines and accurate keyboard skills are essential qualities that we are looking for.
Please note that this vacancy will close as soon as a sufficient number of applications are received.
If you are interested in this post we advise that you apply for the post as soon as possible.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
See Supporting Documents for a more detailed job description and person specification.
Job description
Job responsibilities
- Ensure accurate and timely processing of clinical administrative correspondence (clinic letters, referrals and discharge summaries).
- Prioritise work in an appropriate order to ensure completed within target times.
- Clinic preparation specifically retrieval of notes, filing, tracking in and out
- Photocopying, filing, or any administration duties as deemed necessary to support the patient journey.
- Take telephone enquiries for the pathway team and respond appropriately.
- Utilise the HISS system to update to ensure accurate patient detail.
- Ensure all clinical outcomes are accurately recorded both paper and electronically.
- Provide a courteous and efficient reception service.
Job description
Job responsibilities
- Ensure accurate and timely processing of clinical administrative correspondence (clinic letters, referrals and discharge summaries).
- Prioritise work in an appropriate order to ensure completed within target times.
- Clinic preparation specifically retrieval of notes, filing, tracking in and out
- Photocopying, filing, or any administration duties as deemed necessary to support the patient journey.
- Take telephone enquiries for the pathway team and respond appropriately.
- Utilise the HISS system to update to ensure accurate patient detail.
- Ensure all clinical outcomes are accurately recorded both paper and electronically.
- Provide a courteous and efficient reception service.
Person Specification
Education
Essential
- Educated to GCSE standard English/Maths
Desirable
- Educated to NVQ or equivalent
- Diploma
- IT Skills - Microsoft packages
- NHS systems
Expereince
Essential
- Customer Service Experience
- Minimum one years clerical experience
- Ability to manage own workload
Desirable
- 1 years NHS / GP experience
- Basic medical terminology knowledge
- Previous clinic coordinator experience
Communiucation and relationship Skills
Essential
- Effective Communication Skills
- Ability to act on own initiative
- Experience of dealing with confidential information
- Ability to work within a team
Person Specification
Education
Essential
- Educated to GCSE standard English/Maths
Desirable
- Educated to NVQ or equivalent
- Diploma
- IT Skills - Microsoft packages
- NHS systems
Expereince
Essential
- Customer Service Experience
- Minimum one years clerical experience
- Ability to manage own workload
Desirable
- 1 years NHS / GP experience
- Basic medical terminology knowledge
- Previous clinic coordinator experience
Communiucation and relationship Skills
Essential
- Effective Communication Skills
- Ability to act on own initiative
- Experience of dealing with confidential information
- Ability to work within a team
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
