Receptionist

Job summary

Recruiting for a Receptionist to cover Maternity leave.

This is a permanent Contract and you will be required to work 30.00 hours per week.

The Hospital Reception Desks operates between the hours of 0800-2000, Monday to Sunday and the shift we are recruiting to is as per below:

Week 1

Thu - 0800-1300

Sat - 0800-1600

Sub - 0800-1600

Week 2

Thu - 0800-1730

Fri - 0800-1730

However, flexibility is required to cover for annual leave and sickness, along with working across the other acute sites. Full training will be provided.

We are looking for a well-organised person with excellent interpersonal skills to work on our Frontline Desks. You will be the first point of contact for all visitors that come to the Reception Desks. It is essential that you have excellent communication skills and a good telephone manner and look presentable. Experience of working in a customer focused environment or similar role is required, together with GCSE English & Maths and accurate keyboard skills are essential. A minimum of 2 years' experience in a Reception Role or similar is desirable, although not essential, as full training will be given.

The hours are as stated above but there will be times when flexibility is needed particularly during your first weeks of employment when you will need to attend training sessions and shadow other staff members.

Main duties of the job

• The job role will be in the Main Reception of one of three acute hospitals within the Trust to provide a friendly and efficient service to all patients and visitors who attend the site

• Ensuring, where appropriate visitors sign in and provide identification badges where required
• Key control responsibilities, issuing and maintaining a key log.
• Providing a prompt, efficient, polite telephone service, directing calls accurately and providing information as required.
• To undertake a variety of general office duties, including typing, filing and changing server backup tapes on a daily basis where required.
• Reporting of complaints and incidents adhering to policies and procedures.
• Responsible for monitoring access, CCTV (close circuit TV) functions where installed.

About us

We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.

Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.

We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

• We focus on what matters most
• We treat others how we would like to be treated
• We are passionate and creative in our work
• We do what we say we are going to do
• We are one team and we are best when we work together

Our patients are at the heart of all we do and we believe that is is not just about the treatments and services we provide, but about giving our patients the best possible experience.

About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)

The detailed job description and main responsibilities are included as an attachment to this advert.

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

GH

Groby Road

Leicester

LE3 9QP

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

GH

Groby Road

Leicester

LE3 9QP

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

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