Job summary
Are you a highly motivated individual that excels under pressure? If so, then this is the role for you!
We are looking for a highly organised motivated, enthusiastic individual to work within the Maxillofacial team who work in line with our five Trust values. This is a fantastic opportunity to be part of a great team who take pride in patient care.
The post holder will be experienced at dealing with customers / patients and be able to work with accuracy in order to provide high quality administrative support. You should be able to work well under pressure and have the ability to prioritise your own workload possessing excellent organisational skills and being able to identify and escalate any problems in a timely manner.
You will be required to have excellent customer service skills, be able to prioritise your work load and have excellent computers skills. You will need good communication skills and the ability to work both as part of a team and autonomously. You will be expected to use your initiative and discretion and have an enthusiasm for your work and an excellent 'team' working ethos which is essential to service success.
Please ensure you can provide evidence of GCSE's should you be successful at interview.
Previous applicants need not to apply
Main duties of the job
Undertake administrative and supportive duties relevant to the role such as prepping & sitting clinics, assistance with contacting patients with TCI arrangements. Ensure accurate and timely processing of clinical and administrative correspondence from digital dictation, voice recognition or outsourced company received from the Consultants and medical staff teams.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland. We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us. Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are: -
We focus on what matters most
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We treat others how we would like to be treated
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We are passionate and creative in our work
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We do what we say we are going to do
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We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience. About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
-
- To receive referrals and make new and follow up appointments.
- To ensure full utilisation of clinic slots available.
- Clinic preparation specifically retrieval of notes, filing, tracking in and out.
- To ensure all outcomes are recorded accurately both paper and electronic.
- Add patients to appropriate waiting lists.
- Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
- To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy.
- To meet and greet patients in an outpatient setting.
- Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
- Ensure accurate and timely processing of clinical and administrative correspondence (clinic letters, discharge summaries, operation notes, audit figures and non-clinical letters) from digital dictation, voice recognition or outsourced company received from the Consultants and medical staff teams.
- Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
- Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
(please refer to the job description/person specification for full details on the role)
Job description
Job responsibilities
-
- To receive referrals and make new and follow up appointments.
- To ensure full utilisation of clinic slots available.
- Clinic preparation specifically retrieval of notes, filing, tracking in and out.
- To ensure all outcomes are recorded accurately both paper and electronic.
- Add patients to appropriate waiting lists.
- Respond to prioritised work in appropriate order to ensure work is completed within agreed targets times.
- To ensure all Local and National Standards are applied to referrals, RTT & National Cancer Targets, date stamping, data quality checks, partial booking, UHL patient Access and Data Management Policy.
- To meet and greet patients in an outpatient setting.
- Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
- Ensure accurate and timely processing of clinical and administrative correspondence (clinic letters, discharge summaries, operation notes, audit figures and non-clinical letters) from digital dictation, voice recognition or outsourced company received from the Consultants and medical staff teams.
- Work as a team member with other Administration Team colleagues to establish familiarity of terminology to enable provision of cover for absent colleagues.
- Photocopying, filing, or any administrative duties as deemed necessary to support the patient journey.
(please refer to the job description/person specification for full details on the role)
Person Specification
Training & Qualifications
Essential
- Educated to GSCE standard or equivalent
- Computer Literate
- Keyboard skills
Desirable
- ECDL or NVQ qualificaiton in IT (or equivalent)
- Typing Qualification RSA 2 (or equivalent)
Experience
Essential
- Experience in dealing with customers / patients
- Previous knowledge of working in an office environment
Desirable
- HISS/Track It knowledge (or evidence of using similar systems)
- Experience of working within a health care setting
Planning and organisation skills
Essential
- Ability to prioritise and organise own & their team workload
- Evidence of taking a shared approach to teamwork
Analytical and Judgement Skills
Essential
- Attention to detail
- Able to work to policies & standard operating procedures (RTT)
- Demonstrates a sound understanding of data protection & confidentiality
Communication and Relationship Skills
Essential
- Effective communication skills
- Ability to work in a team
- Ability to communicate effectively with the general public
Desirable
- Problem solving/conflict resolution skills
- Ability to work on own initiative
Physical skills
Essential
- Must be able to transfer large volume of patient notes (with or without an aid)
- Must be able to push a trolley of notes between base and outpatients clinics
- Must be able to attend clinics and deal with members of the general public face to face and via the telephone
Person Specification
Training & Qualifications
Essential
- Educated to GSCE standard or equivalent
- Computer Literate
- Keyboard skills
Desirable
- ECDL or NVQ qualificaiton in IT (or equivalent)
- Typing Qualification RSA 2 (or equivalent)
Experience
Essential
- Experience in dealing with customers / patients
- Previous knowledge of working in an office environment
Desirable
- HISS/Track It knowledge (or evidence of using similar systems)
- Experience of working within a health care setting
Planning and organisation skills
Essential
- Ability to prioritise and organise own & their team workload
- Evidence of taking a shared approach to teamwork
Analytical and Judgement Skills
Essential
- Attention to detail
- Able to work to policies & standard operating procedures (RTT)
- Demonstrates a sound understanding of data protection & confidentiality
Communication and Relationship Skills
Essential
- Effective communication skills
- Ability to work in a team
- Ability to communicate effectively with the general public
Desirable
- Problem solving/conflict resolution skills
- Ability to work on own initiative
Physical skills
Essential
- Must be able to transfer large volume of patient notes (with or without an aid)
- Must be able to push a trolley of notes between base and outpatients clinics
- Must be able to attend clinics and deal with members of the general public face to face and via the telephone
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
