Job summary
An exciting opportunity has arisen to join the ward clerk team on the Clinical Decisions Unit and Same Day Emergency Care unit (SDEC) at the Glenfield Hospital
The successful applicant should be computer literate and previous experience as a ward clerk within an NHS environment would be an advantage, however training can be given. A working knowledge of Trackit, Nerve Centre and Patient Centre would be beneficial.
The post requires you to have excellent communication skills and customer service abilities as you will be dealing with patients and their relatives.
You will be require to work using your own initiative, managing your own workload as well as being part of the Clinical Decisions Unit team.
You will be working a 7.5 hour day monday to friday on a rota basis between CDU and SDEC, ensuring that the needs of the unit are covered.
Please note that this vacancy will close as soon as sufficient number of applications are received. If you are interested in this post, it is advised that you apply as soon as possible.
Please be aware no video interviews will be available for this post please ensure you are able to attend a face to face interview when you apply
Main duties of the job
To support the ward staff and senior clerical staff in the administrative and clerical processes and procedures associated with the running of a clinical service, in support of excellent care for patients and their carers.
Capturing all necessary patient administration data for both emergency and elective patients by ensuring completion of the appropriate admission, transfer or discharge documentation and its input to PATIENT CENTRE/PAS via an appropriate computer terminal.
This will include assisting medical staff with the completion of data capture, booing patients in/out of wards, updating the bed states, checking the accuracy of the PAS information, tracking patients' notes and maintaining patient notes and maintaining medical records.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
o We focus on what matters mosto We treat others how we would like to be treatedo We are passionate and creative in our worko We do what we say we are going to doo We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
About the University Hospitals of Leicester NHS Trust: (leicestershospitals.nhs.uk)
Job description
Job responsibilities
Patient Information
- Using the Trusts IT system, ensure that the patients case notes and documents are available on the ward for the patients
- To make up temporary file for patients admitted direct to the ward i.e. emergency admissions or out of hours for Admissions
- Complete front sheets of notes showing dates of admission and
- To maintain all filing up-to-date.
- Ensure that patients notes are complete for ward
- To book in and out medical notes on the Patient Centre system training will be arranged.
- To trace patients on Patient Centre. If the patient cannot be found, register the patient using the completed admission
- To source and retrieve patient case notes from within the Trust and from other hospitals, liaising with the Medical Records Department as appropriate, checking and updating patients and GP details when received, to ensure accuracy and minimise errors.
- Ensure addressograph labels are available and attached to all medical and nursing notes, charges and prescription
- Enter accurate and timely patient information on Patient Centre ensuring accurate clinical
- Obtain patients notes required for pre- assessment clinics and doctors
Receptionist Function
- Act as the ward receptionist to all visitors; give directions and advice as
- Answer telephones, staff bleeps and bleep medical staff as
- Issue car park letters to parents/relatives as
Patient Flow
- Check and update the ward bedstate using Patient
- Ensure nerve centre is up to date
- Ensure outpatient appointments are made at a variety of hospitals and clinic locations. and the card completed for those patients with follow-up clinic
Discharge
- Ensure that discharge summaries (written by Doctors) are completed
- Ensure that the laboratory results to be filed in the case notes after being checked and signed by
- Ensure that all the patients documents are complete on discharge and ready for collection by the Medical
- Discharge patients as required on Patient
- The Ward Clerk will be responsible for the co-ordinating and the booking of all follow- up outpatient
- To file all nursing and medical documentation in patients notes in the correct order on discharge and merging notes where
- Forward copies of the discharge letter to the patients GP, health visitors and community paediatrician are collected from the ward. File the remaining copies into the notes.
Administration Function
- To act as a Ward Receptionist by dealing with enquiries from patients, relatives or friends under the direction of the Ward
- Manage all incoming communications (e.g. telephone calls, fax, internal/external emails and post to ensure that information is passed on clearly and to the relevant Ward
- To answer the telephone and staff bleeps, ensuring that all enquiries about patients are passed on to the Nurse in Charge
- To collect and take ward mail to the Post Room as
- Open all ward mail unless marked confidential and give to the Nurse in
- To cover annual leave/sickness on other wards/departments as required within the Directorate.
- To keep the notes trolleys clean and
- Attend ward clerk meetings as
- Maintain an effective filing and bring forward
Job description
Job responsibilities
Patient Information
- Using the Trusts IT system, ensure that the patients case notes and documents are available on the ward for the patients
- To make up temporary file for patients admitted direct to the ward i.e. emergency admissions or out of hours for Admissions
- Complete front sheets of notes showing dates of admission and
- To maintain all filing up-to-date.
- Ensure that patients notes are complete for ward
- To book in and out medical notes on the Patient Centre system training will be arranged.
- To trace patients on Patient Centre. If the patient cannot be found, register the patient using the completed admission
- To source and retrieve patient case notes from within the Trust and from other hospitals, liaising with the Medical Records Department as appropriate, checking and updating patients and GP details when received, to ensure accuracy and minimise errors.
- Ensure addressograph labels are available and attached to all medical and nursing notes, charges and prescription
- Enter accurate and timely patient information on Patient Centre ensuring accurate clinical
- Obtain patients notes required for pre- assessment clinics and doctors
Receptionist Function
- Act as the ward receptionist to all visitors; give directions and advice as
- Answer telephones, staff bleeps and bleep medical staff as
- Issue car park letters to parents/relatives as
Patient Flow
- Check and update the ward bedstate using Patient
- Ensure nerve centre is up to date
- Ensure outpatient appointments are made at a variety of hospitals and clinic locations. and the card completed for those patients with follow-up clinic
Discharge
- Ensure that discharge summaries (written by Doctors) are completed
- Ensure that the laboratory results to be filed in the case notes after being checked and signed by
- Ensure that all the patients documents are complete on discharge and ready for collection by the Medical
- Discharge patients as required on Patient
- The Ward Clerk will be responsible for the co-ordinating and the booking of all follow- up outpatient
- To file all nursing and medical documentation in patients notes in the correct order on discharge and merging notes where
- Forward copies of the discharge letter to the patients GP, health visitors and community paediatrician are collected from the ward. File the remaining copies into the notes.
Administration Function
- To act as a Ward Receptionist by dealing with enquiries from patients, relatives or friends under the direction of the Ward
- Manage all incoming communications (e.g. telephone calls, fax, internal/external emails and post to ensure that information is passed on clearly and to the relevant Ward
- To answer the telephone and staff bleeps, ensuring that all enquiries about patients are passed on to the Nurse in Charge
- To collect and take ward mail to the Post Room as
- Open all ward mail unless marked confidential and give to the Nurse in
- To cover annual leave/sickness on other wards/departments as required within the Directorate.
- To keep the notes trolleys clean and
- Attend ward clerk meetings as
- Maintain an effective filing and bring forward
Person Specification
Educational Qualifications
Essential
- Good standard of written English.
Desirable
- Relevant computer typing / secretarial courses.
- Familiar with Patient Centre, NerveCentre, Track IT.
Work Experience
Essential
- Experience of working with the general public.
- Basic knowledge of clerical duties and responsibilities.
Desirable
- Previous experience as a ward clerk / clerical duties within a health care setting.
Skills
Essential
- Able to work effectively in advertised working environment.
- Motivated to develop professionally.
Person Specification
Educational Qualifications
Essential
- Good standard of written English.
Desirable
- Relevant computer typing / secretarial courses.
- Familiar with Patient Centre, NerveCentre, Track IT.
Work Experience
Essential
- Experience of working with the general public.
- Basic knowledge of clerical duties and responsibilities.
Desirable
- Previous experience as a ward clerk / clerical duties within a health care setting.
Skills
Essential
- Able to work effectively in advertised working environment.
- Motivated to develop professionally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
