Job summary
The Gastroenterology department is an extremely busy one and has one of the highest rates of GI inpatient activity in the country. Clinical activity covers all aspects of gastroenterology including advanced IBD, acute hepatology and intestinal failure. The outpatient department sees approximately 19000 visits per annum. The endoscopy department undertakes over 30,000 procedures a year including ERCP and EUS, and is actively involved in the National Bowel Cancer Screening programme.
As with many parts of the NHS, the legacy of the COVID-19 pandemic saw a significant growth in the waiting list for outpatient appointments and endoscopy procedures and the service's primary focus currently is to reduce these back to within nationally-agreed targets.
Gastroenterology has been successful in securing funding for additional capacity and are working on a business case to build a stand alone centre at the LGH. With this in mind, there could not be a better time to join the service and we are pleased to be able to offer a Band 8A General Manager post to support operational management and leadership of the service.
The successful post-holder will need to be a high achiever and able to evidence examples of leading previous service development and improvement programmes while supporting clinical, nursing and administrative teams.
Main duties of the job
The General Manager is managerially accountable to the Deputy Head of Operations but will report directly to the Lead General Manager for the service. Key responsibilities for this role will include:
- Supporting the Lead General Manager and thereby the Deputy Head of Operations, to operationally manage service resources.
- Developing robust management of capacity, waiting lists, reporting and efficiency.
- Supporting and managing the operational aspects of the service, encompassing the management of all resources and the monitoring and achievement of agreed performance objectives.
- In conjunction with the Lead General Manager, Head of Service, Matrons and Administrative Managers, plan and implement change to ensure continuous service and efficiency improvements to enhance the patient care services.
- Direct line management of other members of the administrative team as required.
- Participating in the wider Clinical Management Group's Manager of the Day Rota.
About us
We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals. We have our very own Children's Hospital and run one of the country's leading heart centres.
Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.
We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.
Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do. They are:
- We focus on what matters most
- We treat others how we would like to be treated
- We are passionate and creative in our work
- We do what we say we are going to do
- We are one team and we are best when we work together
Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.
Job description
Job responsibilities
Service Delivery & Development
- To be responsible for the preparation of strategic service improvement and development plans for the service, which anticipate future needs, for approval by the CMG Senior Management Team.
- To plan a programme of continuous and evidence-based improvement in all aspects of the service area to ensure services are high quality, efficient, effective, and patient-focused.
- To ensure a culture of continuous challenge exists in the service area, ensuring that progressive solutions, which consider models of best practice, are incorporated into service plans.
- To put in place appropriate budget management systems for specific service areas so that accountable managers have the necessary and timely information, and via this process to ensure the CMG remains within the allocated budget. In addition the post holder will contribute to CMG-wide budget setting and monitoring with the CMG Head of Operations.
- To contribute to Service Level Agreements, monitoring arrangements and infrastructure as appropriate.
- To be responsible for service redesign and other service improvement within the service area that will lead to deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources within the service area and will ensure appropriate support to help clinicians of all relevant professions to deliver those service projects.
Performance management
- As agreed with the CMG Senior Management Team, to ensure the service is meeting its performance objectives supported by a management regime to deliver continuous improvement. Within this to ensure that all staff have an annual appraisal and agree clear objectives against which they are managed appropriately.
- To ensure that sickness absence for staff within the service is managed appropriately and in line with the Trusts Sickness Absence Policy.
- To develop and implement effective reporting arrangements within the service area to accurately record and monitor performance against local and national targets and to pro-actively develop solutions to manage any variances.
- To ensure the service delivers a financial performance in line with the agreed financial plan, including CIPs, and continuously exploring and implementing all opportunities for cost improvement. Support the CMG Head of Operations in monitoring financial stability of the CMG across all specialty areas.
Leadership
- To provide strong visible leadership as part of the service and wider CMG Management Team.
- In conjunction with the CMG Senior Management Team, assist with the preparation of the CMGs strategic direction, and Integrated Business Plan for specific service areas.
- To develop and introduce new and innovative business management systems to maximise the organisational efficiency and effectiveness of the service area, sharing good practice.
- To provide professional management leadership for specific specialty areas.
- To ensure that all staff in the specific service areas are clear about what is expected of them, (via the Appraisal and Performance Management processes), and are working together in successful teams to deliver high quality patient services.
- To lead on the implementation of new Trust-wide policies within the service area and to co-ordinate the development of policy and service development that may impact beyond the service and/or CMG.
- To provide cover for the Band 8B General Manager.
Governance
- Under the leadership of the Head of Service, to ensure that patient safety is at the centre of the delivery of patient services.
- To ensure that within the service, governance and risk management are seen to be everyones responsibility.
- To help develop and implement effective systems to record and monitor governance and risk information.
- To help make the case for resources where necessary for submission to the CMG Senior Management Team to deliver an annual Governance Plan, including relevant clinical audit activity.
- Under the Head of Service and the relevant senior nurse/midwife/AHP, ensure that specific specialty areas within the CMG employ robust risk management and systems for clinical quality and safety improvement.
- To promote clinical information for benchmarking and audit to improve the patient experience.
Patient/Customer Service
- To ensure that consistently high standards of customer service are delivered by the services managed.
Research
- To help ensure that the service contributes towards the Trusts Research Strategy.
- To promote medical/clinical research activity.
- To ensure that opportunities for medical/clinical research and audit at service level are maximised to support the improvement of clinical outcomes and the patient experience.
- To ensure that research and audit activity is conducted in line with Trust standards, and that results are shared with other specialties as appropriate and with the Research and Development Department.
Other
- To participate in the Manager of the Day Bed Rota for the wider Clinical Management Group.
Job description
Job responsibilities
Service Delivery & Development
- To be responsible for the preparation of strategic service improvement and development plans for the service, which anticipate future needs, for approval by the CMG Senior Management Team.
- To plan a programme of continuous and evidence-based improvement in all aspects of the service area to ensure services are high quality, efficient, effective, and patient-focused.
- To ensure a culture of continuous challenge exists in the service area, ensuring that progressive solutions, which consider models of best practice, are incorporated into service plans.
- To put in place appropriate budget management systems for specific service areas so that accountable managers have the necessary and timely information, and via this process to ensure the CMG remains within the allocated budget. In addition the post holder will contribute to CMG-wide budget setting and monitoring with the CMG Head of Operations.
- To contribute to Service Level Agreements, monitoring arrangements and infrastructure as appropriate.
- To be responsible for service redesign and other service improvement within the service area that will lead to deliver improved clinical outcomes for patients, reduced waiting times and more efficient use of resources within the service area and will ensure appropriate support to help clinicians of all relevant professions to deliver those service projects.
Performance management
- As agreed with the CMG Senior Management Team, to ensure the service is meeting its performance objectives supported by a management regime to deliver continuous improvement. Within this to ensure that all staff have an annual appraisal and agree clear objectives against which they are managed appropriately.
- To ensure that sickness absence for staff within the service is managed appropriately and in line with the Trusts Sickness Absence Policy.
- To develop and implement effective reporting arrangements within the service area to accurately record and monitor performance against local and national targets and to pro-actively develop solutions to manage any variances.
- To ensure the service delivers a financial performance in line with the agreed financial plan, including CIPs, and continuously exploring and implementing all opportunities for cost improvement. Support the CMG Head of Operations in monitoring financial stability of the CMG across all specialty areas.
Leadership
- To provide strong visible leadership as part of the service and wider CMG Management Team.
- In conjunction with the CMG Senior Management Team, assist with the preparation of the CMGs strategic direction, and Integrated Business Plan for specific service areas.
- To develop and introduce new and innovative business management systems to maximise the organisational efficiency and effectiveness of the service area, sharing good practice.
- To provide professional management leadership for specific specialty areas.
- To ensure that all staff in the specific service areas are clear about what is expected of them, (via the Appraisal and Performance Management processes), and are working together in successful teams to deliver high quality patient services.
- To lead on the implementation of new Trust-wide policies within the service area and to co-ordinate the development of policy and service development that may impact beyond the service and/or CMG.
- To provide cover for the Band 8B General Manager.
Governance
- Under the leadership of the Head of Service, to ensure that patient safety is at the centre of the delivery of patient services.
- To ensure that within the service, governance and risk management are seen to be everyones responsibility.
- To help develop and implement effective systems to record and monitor governance and risk information.
- To help make the case for resources where necessary for submission to the CMG Senior Management Team to deliver an annual Governance Plan, including relevant clinical audit activity.
- Under the Head of Service and the relevant senior nurse/midwife/AHP, ensure that specific specialty areas within the CMG employ robust risk management and systems for clinical quality and safety improvement.
- To promote clinical information for benchmarking and audit to improve the patient experience.
Patient/Customer Service
- To ensure that consistently high standards of customer service are delivered by the services managed.
Research
- To help ensure that the service contributes towards the Trusts Research Strategy.
- To promote medical/clinical research activity.
- To ensure that opportunities for medical/clinical research and audit at service level are maximised to support the improvement of clinical outcomes and the patient experience.
- To ensure that research and audit activity is conducted in line with Trust standards, and that results are shared with other specialties as appropriate and with the Research and Development Department.
Other
- To participate in the Manager of the Day Bed Rota for the wider Clinical Management Group.
Person Specification
Qualifications
Essential
- Degree or equivalent experience
- Extensive healthcare knowledge
- Evidence of CPD
Desirable
- Leadership & Management Qualification
Experience
Essential
- Experience of validating waiting lists
- Experience of working with cancer waiting lists
- Proven track record of achieving challenging healthcare targets
- Direct line management experience with evidence of supporting and developing staff and teams
- Experience of delivering programmes of change
- Experience managing complaints
- Knowledge of key performance indicators relating to cancer and referal to treatment pathways
Desirable
- Experience of leading and managing surgical services
Skills
Essential
- Excellent problem-solving skills using team when appropriate
- Able to analyse and understand financial data
- Demonstrable organisational skills
- Proven record of robust performance management
- Experience of writing business cases
Person Specification
Qualifications
Essential
- Degree or equivalent experience
- Extensive healthcare knowledge
- Evidence of CPD
Desirable
- Leadership & Management Qualification
Experience
Essential
- Experience of validating waiting lists
- Experience of working with cancer waiting lists
- Proven track record of achieving challenging healthcare targets
- Direct line management experience with evidence of supporting and developing staff and teams
- Experience of delivering programmes of change
- Experience managing complaints
- Knowledge of key performance indicators relating to cancer and referal to treatment pathways
Desirable
- Experience of leading and managing surgical services
Skills
Essential
- Excellent problem-solving skills using team when appropriate
- Able to analyse and understand financial data
- Demonstrable organisational skills
- Proven record of robust performance management
- Experience of writing business cases
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
